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Phone Guide
Cisco IP Phone 7960G and 7940G
for Cisco CallManager
Including License and Warranty
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
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Viewing and Dialing Calls SoftKey Definitions If you want to... Then... AbbrDial Dial using a speed dial index number Redial the last Press Redial. number Answer Answer a call View your call Choose > Missed Barge Add yourself to a call on a shared logs Calls, Received Calls, or line Placed Calls. CallBack Receive notification when a busy Dial from a call Scroll to a listing from the extension becomes available Quick Reference log call log, edit the number (if Cancel Cancel an action or exit
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More Display additional softkeys Button Definitions Using Call Forward NewCall Make a new call Messages If you want to... Then... Park Store a call using Call Park Set up call Press CFwdALL and PickUp Answer a call on another Services forwarding for your enter a target phone extension in your group primary line number. Private Allow/disallow others from or Help Set up or cancel call Log in to your User i viewing or barging calls on a forwarding from Options web page and shared line your
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Contents Getting Started 1 How to Use this Guide 1 Safety and Performance Information 2 Cleaning the Phone Screen 4 Where to Find Additional Information 4 More Information about Customizing Your Phone on the Web 4 Connecting Your Phone 5 An Overview of Your Phone 8 Buttons and Hardware 8 Phone Screen Features 11 Understanding Feature Functionality and Availability 12 Call-Handling and Navigation Tips 12 Going On-Hook and Off-Hook 12 Understanding Lines vs. Calls 12 Understanding Call Icons 13
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Basic Call Handling 17 Placing a Call 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 21 Using Mute 21 Transferring a Connected Call 22 Forwarding Your Calls to Another Number 23 Making Conference Calls 24 Types of Supported Conference Calls 24 Starting and Joining a Standard Conference 25 Starting or Joining a Meet-Me Conference Call 26 Advanced Call Handling 27 Storing and Retrieving Parked Calls 27 Redirecting a Ringing Call to Your Phone 27 Using a Shared Line 28 Understandin
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Using Voice Messaging, Call Logs, and Directories 38 Accessing Voice Messages 38 Using Call Logs and Directories 39 Accessing Your User Options Web Pages 40 Logging In to the User Options Web Pages 40 Subscribing to Phone Services 41 Understanding Additional Configuration Options 42 Troubleshooting Your Phone 44 Using the Quality Reporting Tool 44 Cisco One-Year Limited Hardware Warranty Terms 45 Index 47 Cisco IP Phone 7960G and 7940G v
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Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press or on the phone when you need assistance. i Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the
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Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning
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Getting Started Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket
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Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures. Where to Find Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be a
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Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 1 5 DC adaptor port (DC48V) for phones not Access port (10/100 PC) for connecting provided with inline power your phone to your computer 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 4 Net
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Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. 2 3 Slide the tab back into the handset rest.
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Connecting Your Phone deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like h
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An Overview of Your Phone The Cisco IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities. Your Cisco IP
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An Overview of Your Phone Figure 1 Cisco IP Phone 7960 2 3 4 1 5 6 7 8 9 17 16 15 14 13 12 11 10 Figure 2 Cisco IP Phone 7940 2 3 4 1 5 6 7 8 9 17 16 15 14 13 12 11 10 1 Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. See the “Phone Screen Features” section on page 11. 2 Cisco IP Phone 7960G and 7940G 9 68562 68561
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3 Model type Indicates your Cisco IP Phone model. Programmable Depending on configuration, programmable buttons provide access to: 4 buttons Phone lines (line buttons) Speed-dial numbers (speed-dial buttons) Web-based services (for example, a Personal Address Book button) Phone features (for example, a Privacy button) Footstand button Allows you to adjust the angle of the phone base. 5 6 Directories button Opens/closes the Directories menu. Use it to access call logs and corporate dir
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An Overview of Your Phone Phone Screen Features This is what your main phone screen might look like with an active call. The table below provides a basic overview of phone screen features. 1 Primary phone Displays the phone number (extension number) for your primary phone line. line Programmable Indicate the configuration for programmable buttons on your phone: 2 button labels Phone lines—Each corresponds to a line button. You might have one line or multiple lines assigned to your phone. S
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Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about
