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CHAPTER 8
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
• Device information
� Network configuration information
� Network statistics
� Device logs
� Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You ca
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone � Network Statistics, page 8-11 � Device Logs, page 8-14 � Streaming Statistics, page 8-15 Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information. Procedure Step 1 Obtain the IP add
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access � Network Statistics—Includes the following hyperlinks, which provide information about network traffic: – Ethernet Information—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 8-11. – Access—Displays information about network traffic to and from the PC port on the phone. For more information, see the “Network Statistics” sectio
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information To disable access to the web pages for a phone, follow these steps from Cisco Unified CallManager Administration: Step 1 Choose Device > Phone. Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration window for the device. Step 4 From the Web Access drop-down list box, choose Disabled. Step 5 Click U
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area Items (continued) Item Description Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone 7914 Expansion Module, if connected to t
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description Time Zone Timezone obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not pr
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Host Name Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Subnet Mask Subnet mask used by the phone. TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. Defaul
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified CallManager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified CallManager functionality, if such a router is available. For an available server, an ite
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Indicates the setting of the DHCP Address Released Released option on the phone’s Network Configuration menu. Alternate TFTP Indicates whether the phone is using an alter
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description PC Port Configuration Speed and duplex of the switch port, where: � A—Auto Negotiate � 10H—10-BaseT/half duplex � 10F—10-BaseT/full duplex � 100H—100-BaseT/half duplex � 100F—100-BaseT/full duplex � 1000H—1000-BaseT/half duplex � 1000F—1000-BaseT/full duplex � No Link—No connection to the PC port TFTP Server 2 Backup TFTP server that the ph
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for DSCP IP classification for any phone configuratio
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-3 Ethernet Information Area Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Ali
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Neighbor Device ID Identifier of a device connected to this port Neighbor IP Address IP add
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data. The streaming statistics areas on a phone’s web page provide information about the streams. Most calls use only one stream (Stream 1), but some calls use two or three stream. For examp
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or duplicate. The value displays as 0 if the connection was set to
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: � G.711 gives 4.5 � G.729 A /AB gives 3.7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Conceal
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Rcvr Reports Number of times RTCP Receiver Reports have been received. 1 Received Rcvr Report Time Last time at which an RTCP Receiver Report was received. 1 Received 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics � Configuring Settings on the Cisco Unified IP Phone � Conf
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics � Call Statistics Screen, page 7-16 � Monitoring the Voice Quality of Calls, page 9-20 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8-19
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8-20
