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Chapter 1 Ericsson MD-110 Serial Integration Integration Description Integration Features The Ericsson MD-110 integration with Cisco Unity provides the following features: Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the personal greeting of the subscriber and can leave a message. Caller ID Cisco Unity receives caller ID information from the phone syst
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Chapter 1 Ericsson MD-110 Serial Integration Configuring Cisco Unity for the Integration Configuring Cisco Unity for the Integration After ensuring that the Cisco Unity server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide, perform the following procedures to confirm that the integration is enabled and to enter the port settings. To confirm that the integration is enabled Step 1 On the Cisco Unity server, go to
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Chapter 1 Ericsson MD-110 Serial Integration Configuring Cisco Unity for the Integration To enter port settings Step 1 In the Cisco Unity Administrator, go to System > Ports. Step 2 Select a port in the table. Step 3 Indicate the settings for the port. For a hunt group, use the first voice-messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes th
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Chapter 1 Ericsson MD-110 Serial Integration Programming the Phone System Step 6 Save the file and close the text editor. Step 7 For the setting to take effect, exit the Cisco Unity software, then restart the server. For more information, see the appendix, “Exiting and Starting the Cisco Unity Software and Server.” Programming the Phone System If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected. To program t
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Chapter 1 Ericsson MD-110 Serial Integration Programming the Phone System Step 3 Use the GH command to create a hunt group for the voice messaging ports. Make sure that the phone system sends calls only to Cisco Unity voice ports that are set to Answer Calls on the System > Ports page in the Cisco Unity Administrator. Calls sent to a voice port not set to Answer Calls cannot be answered by Cisco Unity. And, if certain voice cards are installed, the call will not be dropped, but the port re
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Ericsson MD-110 Serial Integration
Guide
Cisco Unity
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-1290-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CON TENTS Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation viii Obtaining Technical Assistance x CHAPTER 1 Ericsson MD-110 Serial Integration 1-1 Integration Overview 1-1 Integration Description 1-3 Configuring Cisco Unity for the Integration 1-5 Programming the Phone System 1-7 Testing the Integration 1-9 CHAPTER 2 Dual Phone System Integration 2-1 Dual Phone System Integration Overview 2-1 Changing Cisco Unity Administrator S
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Contents Shutting Down or Restarting the Cisco Unity Server A-2 Starting the Cisco Unity Software A-2 APPENDIX B Assigning Dialogic Ports for a Dual Phone System Integration B-1 Ericsson MD-110 Serial Integration Guide OL-1290-01 iv
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Preface This preface describes the purpose, audience, organization, and conventions of the Ericsson MD-110 Serial Integration Guide. It also provides information on how to obtain related documentation. Purpose The Ericsson MD-110 Serial Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes: • An overview of the process. The requirements for setting up the integration. A description of how the integratio
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Preface Organization Organization Chapter 1 of the Ericsson MD-110 Serial Integration Guide describes the steps needed to integrate the phone system and the voice messaging system. Chapter 2 describes the steps needed for a “dual phone system integration”—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time. Conventions The Ericsson MD-110 Serial Integration Guide uses the following conventions. Table 1 Er
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Preface Cisco Unity Documentation The Ericsson MD-110 Serial Integration Guide also uses the following convention: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/
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Preface Obtaining Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm. Also available in the Cisco Unity Administrator Help. Cisco Unity User Guide Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com
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Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription. Ordering Documentation Cisco documentation is available in the following ways: Registered Cisco Direct Customers can order Cisco Product documentation f
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Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website. Cisco.com Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco i
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Preface Obtaining Technical Assistance Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac P3 and P4 level problems are defined as follows: P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. P4—You need information or assistance on Cisco product capabilities, product installation, or b
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Preface Obtaining Technical Assistance Ericsson MD-110 Serial Integration Guide OL-1290-01 xii
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CH APTER 1 Ericsson MD-110 Serial Integration Integration Overview ™ Before performing the following integration steps, confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide. Integration Steps Follow these steps to set up this integration. 1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requ
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Chapter 1 Ericsson MD-110 Serial Integration Integration Overview Requirements The Ericsson MD-110 integration supports configurations of the following components: Phone System Ericsson MD-110 Software level BC6 or later ICU card installed to provide the serial data port The serial data port in the phone system connected to a serial port (COM1 is the default) on the Unity server with an RS-232 serial cable The voice messaging ports in the phone system connected to the voice cards
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Chapter 1 Ericsson MD-110 Serial Integration Integration Description Integration Description The Ericsson MD-110 integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the Cisco Unity server. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. The following illustration shows the required connections. Figure 1-1 Connections Between the Phone System and Cisco Unity Phone system Cisco Unit
