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Cisco Unified IP Phone 7960G/7940G
Administration Guide for Cisco Unified
Communications
Manager 7.0 (SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15498-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS Preface xiii Overview xiii Audience xiii Organization xiii Related Documentation xiv Obtaining Documentation, Obtaining Support, and Security Guidelines xv Cisco Product Security Overview xv Document Conventions xv CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7960G and 7940G 1-1 What Networking Protocols Are Used? 1-4 What Features are Supported on the Cisco Unified IP Phones 7960G and 794
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Contents Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-3 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information about Power 2-4 Understanding Phone Configuration Files 2-5 Understanding the Phone Startup Process 2-6 Adding Phones to the Cisco Unified Communications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Adding Phones with Auto-Registration and TA
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Contents Configuring Startup Network Settings 3-10 Configuring Security on the Cisco Unified IP Phone 3-10 CHAPTER 4 Configuring Network Settings on the Cisco Unified IP Phone 4-1 Displaying the Network Configuration Menu 4-1 Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Network Configuration Options 4-3 Network Configuration Menu 4-4 Cisco Unified Communications Manager Options 4-10 CHAPTER 5 Configuring Features, Templates, Services, and
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Contents CHAPTER 7 Monitoring the Cisco Unified IP Phone Remotely 7-1 Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Access 7-3 Device Information 7-3 Network Configuration 7-4 Network Statistics 7-7 Ethernet Statistics 7-7 Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics 7-8 Device Logs 7-10 Stack Statistics 7-11 Status Messages 7-11 Streaming Statistics 7-11 CHAPTER 8 Troubleshooting and Maintenance 8
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Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain
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Contents INDEX Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) x OL-15498-01
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Preface Overview Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) provides the information you need to understand, install, configure, and manage the Cisco Unified IP Phones 7960G and 7940G on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are considered to be a
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Preface Chapter Description Chapter 5, “Configuring Features, Provides an overview of procedures for configuring telephony features, Templates, Services, and Users” configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Chapter 6, “Viewing Model Information, Explains how to view model information, status messages, network statistics, Status, Statistics, and Security Information and firmware infor
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Preface Cisco Unified Communications Manager Business Edition These publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documenta
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Preface Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Caution Means reader be careful. In this situation, you might do something that could result in equipment
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CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone is a full-featured telephone that provides voice communication over an Internet Protocol (IP) network. It functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network informa
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip Indicates an incoming call or new voice message. 2 Phone screen Shows phone features. 3 Model type Indicates the Cisco Unified IP Phone model. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1-2 OL-15498-01
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Web-based services (for example, a Personal Address Book button) Phone features (for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons
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Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phones 7960G and 7940G support. Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bootstrap Proto
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Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Skinny Client Control SCCP includes a messaging set that allows Cisco Unified IP Phones use SCCP for call Protocol (SCCP) communications between call control servers and control. You can configure the Cisco Unified IP endpoint clients such
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Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports and
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone. For more information about configuring features and viewing statistics from the phone, see Chapter 4, “Configuring Network Settings on the Ci
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, Refer to Cisco Unified Communications Manager Security configuration, and troubleshooting information for Guide Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco
