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Avaya Definity Gx/PBXLink Integration Guide for
Cisco Unity 4.0
Revised March 31, 2006
This document provides instructions for integrating the phone system with Cisco Unity.
Integration Tasks
Before doing the following tasks to integrate Cisco Unity with the Avaya Definity/PBXLink phone
system, confirm that the Cisco Unity server is ready for the integration by completing the applicable
tasks in the applicable Cisco Unity installation guide.
The following task lists describe the process for
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Requirements Task List to Make Changes to an Integration Use the following task list to make changes to an integration after it has been created. 1. Start the Cisco Unity Telephony Integration Manager (UTIM). See the “Changing the Settings for an Existing Integration” section on page 40. 2. Make the changes you want to the existing integration. See the “Changing the Settings for an Existing Integration” section on page 40. Task
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description � The phone system ready for the integration as described in the installation guide for the phone system. Cisco Unity Server � The applicable voice cards, installed. For details, refer to the “Supported Circuit-Switched Phone System Integrations” section in your version of Cisco Unity System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. � Cisco
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description Configuration for 25 to 48 Ports Avaya Definity/PBXLink integrations with 25 to 48 ports can use one of the following configurations (others are possible): � (Recommended) A single PBXLink-48 box with Ports A and B set for calls only. � Two PBXLink-24 boxes with Port A of both set for calls only. Configuration for 49 to 72 Ports Avaya Definity/PBXLink integrations with 49 to 72 ports can use one of the fol
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Integration Description Figure 2 Serial Connections Between Multiple PBXLink Boxes and Cisco Unity Add PBXLink boxes as needed. PBXLink box #3 PBXLink box #2 PBXLink box #1 Phone system Cisco Unity server Digital lines RS-232 serial cables Analog lines Integration Functionality The Avaya Definity/PBXLink integration with Cisco Unity provides the following integration features: � Call forward to personal greeting � Call forward to
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports): � The number of
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Ports Will Be Used by Cisco Unity � The number of calls Cisco Unity will answer when call traffic is at its peak. � The expected length of each message that callers will record and that subscribers will listen to. � The number of subscribers. � The number of ports that will be set to dial out only. � The number of calls made for message notification. � The number of MWIs that will be activated when
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Programming the Avaya Definity/PBXLink Phone System If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected. Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For examp
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Step 2 Use the Add Station command (for example, Add Station 2999) to assign an extension number for each digital line to the PBXLink box. Set the digital line options (Table 3) and button assignments (Table 4). Table 3 Digital Line Options for All Lines Option Setting Extension Type � 8434D � 7434D Port
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 4 Button Assignments for All Lines (continued) Button Assignment Setting 7 8 9 10 call-appr Step 3 Set the applicable feature button assignments depending on the number of PBXLink digital ports and whether load balancing is used. If there is a single PBXLink digital port and load balancing is not used, set the feature button assignments as shown in Table 5, then press Ent
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 7 Feature Button Assignments for Second of Two PBXLink Digital Ports with Load Balancing (continued) Feature Button Number Setting 3 abrdg-appr Extn: <6th voice mail extension> . . . If there are three PBXLink digital ports and load balancing is used, set the feature button assignments as shown in Table 8, Table 9, and T
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 10 Feature Button Assignments for Third of Three PBXLink Digital Ports with Load Balancing Feature Button Number Setting 1 abrdg-appr Extn: <3rd voice mail extension> 2 abrdg-appr Extn: <6th voice mail extension> 3 abrdg-appr Extn: <9th voice mail extension> . . . If the phone system has 1 to 8 voice messaging ports or if it doe
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 12 Vector Definition Options for a Single Digital Port Option Setting Number 1 (must match the Vector Number option in Table 11) Name voicevec ASAI Routing? n Basic? y Prompting? n 01 wait time 0 secs hearing ringback 02 route to number 2001 if unconditionally (use the first voice messaging port extension) 03 route to number 2002 if unconditionally 04 route to number 2003 i
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 13 Vector Definition Options for Call Vector 1 (continued) Option Setting 11 route to number 2010 if unconditionally 12 goto vector 2 if unconditionally Table 14 Vector Definition Options for Call Vector 2 Option Setting Number 2 Name voicevec2 ASAI Routing? n Basic? y Prompting? n 01 route to number 2011 if unconditionally 02 route to number 2012 if unconditionally 03 rout
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 15 Vector Definition Options for Call Vector 1 (continued) Option Setting 05 route to number 2004 if unconditionally 06 route to number 2005 if unconditionally 07 route to number 2006 if unconditionally 08 route to number 2007 if unconditionally 09 route to number 2008 if unconditionally 10 route to number 2009 if unconditionally 11 route to number 2010 if unconditionally 1
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Table 17 Vector Definition Options for Call Vector 3 Option Setting Number 3 Name voicevec3 ASAI Routing? n Basic? y Prompting? n 01 route to number 2021 if unconditionally 02 route to number 2022 if unconditionally 03 route to number 2023 if unconditionally 04 route to number 2024 if unconditionally 05 route to number 2025 if unconditionally 06 route to number 2026 if unconditio
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Setting Up the PBXLink Box When setting up the PBXLink box, you can access the configuration menus through the display panel and buttons on the PBXLink box. For details, refer to the PBXLink documentation, which is available from the manufacturer. To Update the PBXLink Box Firmware Step 1 In a web browser on your computer, go to the Cisco Unity Utilities Software Download page at http://www.cisco.com/
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 18 Click Send. Step 19 When the firmware upgrade is complete, exit HyperTerminal. Step 20 Repeat Step 5 through Step 19 for all remaining PBXLink boxes. Step 21 Connect the PBXLink boxes to the phone system and to the Cisco Unity server. To Set Up the PBXLink Box Step 1 On the PBXLink box, press Cancel until the main menu appears (the PBXLink version appears in the display). Step 2 On the main menu
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 17 On the PBX Options menu, press the Up or Down arrow to select Configure Port A and press OK. Step 18 On the Configure Port A menu, press the Left or Right arrow to select Calls Only and press OK. Step 19 If you are setting up a PBXLink-24 box, continue to Step 20. If you are setting up a PBXLink-48 box, do the following substeps: a. On the PBX Options menu, press the Up or Down arrow to select Co
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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Table 18 Random LTN Settings for Odd-Numbered Ports LTN Number Voice Messaging Port Value 00001 10003 20005 . . . Step 8 After all the odd-numbered voice messaging ports are set, press Cancel. Step 9 On the Port A LTNs menu, press Cancel. Step 10 On the SMDI Options menu, press the Up or Down arrow to select Port B LTNs and press OK. Step 11 On the Port
