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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified
Communications Manager Express Version 9.0 (SIP)
First Published: November 1 1, 201 1
Last Modified: December 08, 201 1
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Text Part Number: OL-25525-01
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its af filiates in the U.S. and other countries. T o view a list of Cisco trademarks, go to this URL: http:// www .cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company . (1 1 10R) © 201 1 Cisco Systems, Inc. All rights reserved.
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CONTENTS Overview 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 1 Phone Screen 4 Phone with a Single Line 5 Phone with Multiple Lines 6 Power-Save Mode 7 Phone Connections 7 Footstand 8 Adjusting the Handset Rest 10 Operating Y our Phone 11 Soft Key Descriptions 12 Ad-hoc Conference 13 Answer a Call 14 Auto Answer 14 Busy Lamp Field 14 cBar ge 14 Call History 15 Clear Call History 15 Delete a Call Record From Call History 16 Edit Number From Call History 16 Filter Call History 1
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Contents Park and Retrieve a Call Using Manual Directed Call Park 20 Call Pickup 21 Directed Call Pickup 21 Group Pickup 21 Call W aiting 21 Conference 22 Conflist 22 Distinctive Ring 23 Do Not Disturb 23 T urn DND On and OFF 23 End a Call 23 Extension Mobility 24 Enable Extension Mobility 24 Hold/Resume a Call 24 Hold Reversion 24 Hunt Group 25 Sign In and Out of a Hunt Group 25 Immediate Divert 25 Immediate Divert Enhanced 25 Intercom 25 Missed Call 26 Mobility 26 Mute a Call 26 My Phone Apps
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Contents Search for an Entry in Personal Directory 31 Sign In and Out of Personal Directory 32 Place a Call 32 Place a MeetMe Conference Call 33 Privacy 33 Preferences 33 Redial a Number 33 Ring Setting 33 Shared Lines 34 Speed Dial 35 Place a Call with a Speed-Dial Button 35 Switching Between Calls on Dif ferent Lines 35 T ransfer a Call 35 V ideo Calls 35 V oicemail 36 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-2
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Contents Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) vi OL-25525-01
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CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 8941 and 8945. The Cisco Unified IP Phone 8941 has two lines and the 8945 has four lines. • Physical Description of Cisco Unified IP Phone 8941 and 8945, page 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 Y our phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (Line buttons) are used to v
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Overview Physical Description of Cisco Unified IP Phone 8941 and 8945 Name Description 1 Phone screen Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line label. 2 V ideo Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens. 4 Soft key b
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Overview Physical Description of Cisco Unified IP Phone 8941 and 8945 Name Description 6 Conference button Initiates the conference call. 7 Hold button Places the call on hold. 8 T ransfer button T ransfers active calls to another extension. 9 Redial button Redials a call. 10 Dial pad Functions as traditional telephone keypad and allows you to enter letters, and choose menu items (by entering the item number). 1 1 Speaker button T oggles speaker on and of f. When the speakerphone is on, the butt
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Overview Phone Screen Name Description 20 Line buttons Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features) • Call features (for example, a Privacy button) Buttons light to indicate status: • Amber —Privacy in use, one-way intercom call, or DND active • Green —Active call, answering call or held call on this line • Red —Remote line in use or parked 21 Ha
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Overview Phone Screen Phone with a Single Line 1 Line label Displays the line phone information. 2 Header Displays the date, time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the soft keys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or NewCall soft keys while you are on a call.) 3 Session button label Displays informa
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Overview Phone Screen 5 Soft keys Soft key options for the selected (highlighted) call only . If you select a dif ferent call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the soft key options may change. Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming
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Overview Power-Save Mode 3 Session label (with Displays information (such as call status and duration) about a connected Connected Call icon) call associated with the selected line. 4 Session labels (with Held Display information (such as call status and duration) about held calls Call icons) associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the Session button next to a Held Call icon resumes the held
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Overview Footstand 1 DC adapter port (DC48V) 5 Access port (10/100/1000 PC) for connecting your phone to your computer 2 AC-to-DC power supply (optional) 6 Handset port 3 AC power wall plug (optional) 7 Analog headset port (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Ci
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Overview Footstand 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Note Connecting and disconnecting the footstand may require a little more force than you expect. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25525-01 9
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Overview Adjusting the Handset Rest Adjusting the Handset Rest Y ou can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Procedure Step 1 Set the handset aside and pull the square plastic tab from the handset rest. Step 2 Rotate the tab halfway (180 degrees). Step 3 Hold the tab between two fingers, with the small notches (in the corners) facing you. Step 4 Make sure the tab lines up evenly with the slot in the cradle. Step 5 Slide the tab bac
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CHAPTER 2 Operating Your Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Note Because there are dif ferences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. • Soft Key Descriptions, page 12 • Ad-hoc Conference, page 13 • Answer a Call, page 14 • Busy Lamp Field, page 14 • cBar ge, page 14 • Call History , page 15 • Call For
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Operating Your Phone Soft Key Descriptions • Immediate Divert, page 25 • Intercom, page 25 • Missed Call, page 26 • Mobility , page 26 • Mute a Call, page 26 • My Phone Apps, page 27 • On-hook Predialing, page 27 • Phone Applications, page 27 • Phone Contact, page 28 • Place a Call, page 32 • Place a MeetMe Conference Call, page 33 • Privacy , page 33 • Preferences, page 33 • Redial a Number , page 33 • Ring Setting, page 33 • Shared Lines, page 34 • Speed Dial, page 35 • Switching Between Calls
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Operating Your Phone Ad-hoc Conference Soft Key Function Cancel Cancels the last selection. Clear List Clears the entire call history on the phone. Confrn Connects callers to a conference call. Delete Deletes call records from call history . Dial Dials the displayed number . DND Enables and disables the audio and visual indication of an incoming call. Edit Edits an entry . Exit Exits from the current selection. GPickup Allows you to answer a call on a phone that is outside your call pickup group
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Operating Your Phone Answer a Call There are three types of Ad-hoc conference: 1 Consultative conference—The conference creator commits after consultative party has been connected. 2 Early conference—The conference creator commits while consultative party is ringing. 3 Connected conference—The conference creator joins two pre-existing active calls. If there are only two parties remaining in an ad-hoc conference, and if the conference is configured to stay , it will fall back to a point-to-point
