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TSSG
hp dvd-writer
Technical Support Solutions Guide
Chapters
Chapter 1 Product Information p. 11
Chapter 2 Drive Specifications p. 15
for
Chapter 3 Interfaces p. 31
Chapter 4 Installation and Configuration p. 34
Chapter 5 Drive Operation p. 45
hp dvd-writer dvd100i
Chapter 6 Tips and Techniques p. 48
Chapter 7 Software p. 52
Chapter 8 Maintenance p. 80
Chapter 9 Troubleshooting p. 81
Chapter 10 Warranty and Support p. 94
Chapter 11 Release Notes p. 96
10/25/01 - TSSGdvd100iFall2001.
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Contents Connector and Jumpers on hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - 19 Chapter 1 Chapter 1 Chapter 1 Chapter 1 Product Information Back of Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Power Connector - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Product History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11 Signal Connector - - - - - - - -
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Performance Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25 Chapter 3 Chapter 3 Chapter 3 Chapter 3 Interfaces Buffer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25 Performance of t
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Chapter 5 Chapter 5 Chapter 5 Chapter 5 Drive Operation Chapter 7 Chapter 7 Chapter 7 Chapter 7 Software Bezel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45 Start Menu Choices for Core Software - - - - - - - -
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products DLA Engine Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67 HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75 Shared Components Installation - - - - - - - - - - - - - - - - - - - - - - - - - - 6
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - - - 84 Chapter 9 Chapter 9 Chapter 9 Chapter 9 Troubleshooting Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - - - - 85 Check external SCSI cables - - - - - - - - - -
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products A computer DVD-ROM drive cannot read a recorded disc - - - - - - - - - - - - 88 Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - - - 88 Chapter 10 Chapter 10 Chapter 10 Chapter 10 Warranty and Support Some DVD-ROM drives read discs very slowly if
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Option 1: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99 Option 2: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99 Chapter 12 Chapter 12 Chapter 12 Chapter 12 Discontinued Products 11. Problems r
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Figures Figur Figur Figur Figure 1 e 1 e 1 e 1 Bottom View of the hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - - 16 Figur Figur Figur Figure 31 e 31 e 31 e 31 HP HP HP HP DVD DVD DVD DVD- - - -W W W Writer riter riter riter Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - 54 Figur Figur Figur Figure 2 e 2 e 2 e 2 Side View of the hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - - - - 16 Figur Figur Figur Figure 32 e 32 e 32 e 32
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Tables Table 1 DVD-ROM/DVD-R/DVD-RW/DVD-RAM/DVD+RW Table 28 Supported HP CD-Writer Drives for 80-minute CDs - - - - - - - - - - - - - 89 Read/Write Compatibility- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 Table 29 HP CD-Writer Drives No Longer Sold - - - - - - - - - - - - - - - - - - - - - - 104 Table 2 CD-R/CD-RW Read/Write Compatibility - - - - - - - - - - - - - - - - - - - - - - - 12 Table 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive - -
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Chapter 1 Product Information This chapter describes the hp dvd-writer dvd100i internal drive and is organized as Product History follows: CD Technology Product History p. 11 The first CD technology to be used with computers was CD-ROM, a read-only Disc Storage Capacity of HP Products p. 12 technology. In the early 1990’s CD-R (CD-Recordable) drives became available to consumers for storing data permanently on a disc that could be read by any Product Positioning p. 13 CD-ROM drive. Now Compa
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products DVD Media Read/Write Compatibility CD-R/CD-RW Media Read/Write Compatibility The hp dvd-writer dvd100i drive can read DVD-ROM, DVD-R, and DVD+RW discs, The hp dvd-writer dvd100i drive can read CD-ROM data discs, CD-R discs, and usually read DVD-RW discs, and write DVD+RW discs. CD-RW
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Product Positioning Parts Available for the hp dvd-writer Drive The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with the T T T Ta a a able 3 ble 3 ble 3 ble 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive following performances: Product Servi
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Current Products T T T Ta a a able 4 ble 4 ble 4 ble 4 Current HP CD-Writer Products Product Type Model Number Part Number 9500 Series CD-Writer 9500i (internal, commercial) C4502A CD-Writer 9510i (internal, retail) C4503A 9600 Series CD-Writer 9600si (internal, commercial) C45
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Chapter 2 Drive Specifications This chapter describes the specifications for the hp dvd-writer dvd100i drive and is System Requirements organized as follows: The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with an EIDE-(ATAPI), MMC compliant interface. System Requirements p. 15 The hp dvd-writer dvd100i drive functions on a desktop PC that meets the following Physical Specifications p. 15 minimum guidelines: Reliability Specifications p. 23 Windows 98, Windows 2000 Pro
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Dimensions are in millimeters Dimensions are in millimeters Figur Figur Figur Figure 1 e 1 e 1 e 1 Bottom View of the hp dvd-writer dvd100i Drive Figur Figur Figur Figure 2 e 2 e 2 e 2 Side View of the hp dvd-writer dvd100i Drive hp hp hp hp dvd-write dvd-write dvd-writ
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Size of the hp dvd-writer dvd100i Drive Bezel Front Door The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW half height drive that is installed in an empty drive bay. T T T Ta a a able 6 ble 6 ble 6 ble 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive F
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products Manual Ejection Manual Ejection LEDs LEDs Manual Ejection Manual Ejection LEDs LEDs The drive has a manual ejection button on the front bezel. When pressed, it activates The drive has one LED visible on the front bezel. The use of the LED is described in the electrical signal to open a
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes
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Product Information Drive Specifications Interfaces Installation and Configuration Drive Operation Tips and Techniques Software Maintenance Troubleshooting Warranty and Support Release Notes Discontinued Products T T T Ta a a able 12 ble 12 ble 12 ble 12 ATA-2 Signals Mas Mastter/S er/Slav lave e an and d C Cab able le S Sele elec ctt Mas Mastter/S er/Slav lave e an and d C Cab able le S Sele elec ctt Drive selection is made with jumpers on the Master, Slave, or Cable Select (CSEL) Pi
