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Digital Solutions Division
Voice Processing System
System Administrator Guide
June 2004
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© Copyright 2004 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Digital Solutions Digital Solutions Division Division, reserves the right, without prior notice, to revise this All rights reserved. No part of this manual, covered by the copyrights information publication for any reason, including, but not limited to, hereon, may be reproduced in any form or by any means—graphic, utilization of new advances in the state of tech
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNL
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Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal
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Introduction This guide has been customized for your use and describes how to use the Strata CTX28 voice mail processing System Administrator User ID Mailbox (User ID 999). Organization This System Administrator User Guide includes one or more of the following topics. • System Administrator tells how to create a system-wide distribution list and describes the available System Administration Menu functions. How Voice Processing Operates covers in detail call processing control and the use of
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Advises you that hardware, software applications, or data CAUTION! could be damaged if the instructions are not followed closely. Courier Shows a computer keyboard entry or screen display. Helvetica
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Introduction Related Documents/Media Action/Response Table 1. Actions you perform The immediate response to the action performed appears in appear in this column. this column. Additional notes and comments are also included. They can consist of either a single step or a series of numbered steps. 2. When the action you perform results in a screen, menu, etc., the screen displays to the right. Related Documents/Media Note Some documents listed here may appear in different versions on the C
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Introduction Related Documents/Media 4 Strata CTX28 Voice Processing System Administrator Guide 06/04
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Overview Strata CTX28 voice processing has a special User ID mailbox known as the System Administrator User ID mailbox. It is User ID 999, and you access it through the telephone just as any other User ID mailbox. Note The System Administrator mailbox (User ID 999) cannot be assigned to another User ID number. In addition to normal options available on the Main Menu, the System Administrator’s Main Menu includes a System Administration option (). All procedures in this chapter assume that y
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Overview System Administrator Menu System Administrator Menu System Administration is an option designed for the System Administrator to create system lists and to manage system-wide functions (see Figure 1). Main Menu 1 Play Messages 1 Lock User ID. 2 Send 2 Unlock User ID. Messages 3 Reset User ID. 4 Delete User ID. Enter User ID, press #. 5 Reset Password. 1 Confirms entry. 3 Manage 9 Cancels function/returns to previous 2 Cancels function/returns to previous Mailbox menu. menu. 8
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Overview System Administrator Menu Select Option on System Administration Menu 1. From the Main Menu, The System Administration Menu plays. press . 2. From the System Administration Menu, press: Record system announcement Delete system announcement Record busy-hold music Manage User IDs Add User IDs Set date and time This option is not supported. The Strata CTX28 controls the time for the voice mail. Review system status Return to Main Menu GVMU System Administrator Guide
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Overview System Administrator Menu 8 GVMU System Administrator Guide 04/04
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Features Record System Announcement System announcements are useful in disseminating system-wide information. With this option, you can record an announcement that voice mail plays to every user when he/she accesses his/her mailbox. Users can interrupt the system announcement by selecting from the User Main Menu during playback. However, the announcement plays each time the user accesses his/her mailbox until it has completely played. Once played in its entirety, voice mail deletes the annou
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Features Delete System Announcement Delete System Announcement With this option, you can purge a previously recorded system announcement. 1. From the Main menu, You are prompted to enter the User ID. press System Administration. 2. From the System Voice mail confirms the deletion. Administration menu, press Delete System Announcement. 3. When finished, press . Returns to the main menu. 10 GVMU System Administrator Guide 04/04
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Features Record the Busy-Hold Music Record the Busy-Hold Music By pressing , the busy-hold music is heard by callers when they elect to hold for a busy extension. Voice mail plays the entire recording before re-trying the busy extension. When the system is delivered, it plays approximately 30 seconds of music. You can replace this music with another recording which plays either music or recorded information about your company or its products and services. To make a recording, you can use
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Features Manage User IDs Manage User IDs Manage User IDs enables you to perform special User ID functions. 1. From the Main menu, You are prompted to enter the User ID. press System Administration. 2. From the System Voice mail prompts you to enter the User ID. Administration menu, press Manage User IDs. 3. Enter the User ID to be Voice mail repeats the User ID entered. added and press . 4. Select one of the following: Lock User ID Prohibits the user access to the mailbox. Unlock U
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Features Add User IDs Add User IDs 1. From the Main menu, You are prompted to enter the User ID. press System Administration. 2. From the System Voice mail prompts you to enter the User ID. Administration menu, press Add User IDs. 3. Enter the User ID to be Voice mail repeats the User ID entered and prompts you to added and press . confirm your entry. 4. Select one of the following: Confirm Confirms and assigns the User ID, and returns you to the System Administration menu. Erase E
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Features System Distribution Lists System Distribution Lists System lists are available as a special attribute of the System Administrator Main Menu, and are an excellent means of distributing interoffice memos to a large group of people in a timely manner. The lists also eliminate the need of every user creating a similar personal list.You can create up to seven system-wide lists. Examples of such lists include all users in the system or in a specific department and all company managers. Vo
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Features System Distribution Lists Send Message Using a System List Each system distribution list ( ~ ) in User ID 999 is available to all users and may be accessed when a user sends or forwards a message to a list. For more details, see the Strata CTX28 Voice Processing System User Guide. 1. Access voice mail from your telephone by pressing + your User ID number + . 2. Enter your security code + . 3. From the Main Menu, The Send Messages Menu plays. press . 4. Press
. 5. Selec
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Features System Distribution Lists 16 GVMU System Administrator Guide 04/04
