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SVMi-8
Technical Manual
Release 2.0
! General Description
An overview of the hardware components and a list of software features and their
descriptions.
! Installation
An explanation of installing the SVMi-8 into compatible DCS telephone equipment.
Assembly / Disassembly and optional equipment.
! Programming Overview
System Administration and software file structure overview.
! Programming Reference
System Main Menu and description of Programming Blocks.
Samsung Electronics reserves the right wi
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GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG ELECTRONICS. SAMSUNG ELECTRONICS disclaims all the liabilities for damages arising from the erroneus interpretation or use of information presented in this guide.
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Publication Information SAMSUNG ELECTRONICS reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG ELECTRONICS also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant. Copyright © 2002 Samsung Electronics All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, ta
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Table of Contents System Overview The SVMi-8 System 1 Auto Attendant 1 Voice Mail 1 System Capacities 2 Hardware Description SBC (SVM Motherboard) 3 VPM Connectors 4 Memory 5 Memory (Alternate) 5 Voice Processing Module (VPM) 6 Software Features Feature List 7 ! System Features 7 ! Auto Attendant Features 7 ! Access Manager 8 ! Voice Mail Features 8 ! Administration Features 10 ! Audiotext Features 10 ! VoiceForm Questionaire (Q&A) Features 10 Feature Description 11 ! System Features 11 ! Auto A
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1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up to 8 calls simultaneously. No external line or power con
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System Overview System Capacities D De ef fa au ullt t R Ra an ng ge e Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message Retention 9999 days 0 - 9999 days Total Messages per Mailbox 0 - 9999 Total Message Duration 600 seconds 0 - 9999 seconds 2
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2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it. The component parts of the SVMi-8 are as follows: SBC (SVMi-8 MOTHERBOARD) SBC stands for Single Board Computer and it is the main circuit card that connects to the DCS COMPACT II, DCS and iDCS 500 phone sys- tem. The disk drive and voice processing modules connect to this card. On the front of the card there are two
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Hardware Description Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card. HDD Access LED The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the Hard Disk access LED on your desk top PC. Run Status LED The Run Status LED s
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Hardware Description Memory Memory (Alternate) MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of stor- age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk. The current size of this memory is about 100 hours. The memory for the SVMi-8 card is available only from SAMSUNG. The Hard Disk Drive can be removed or replaced in the event of a problem or upg
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Hardware Description VOICE PROCESSING MODULE (VPM) I IM MP PO OR RT TA AN NT T N NO OT TE E: The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product. The VPM is used to: ! Move the digital speech and fax information between the SVMi-8 system and the phone system ! Generate and detect DTMF ! Record and play back speech Without at le
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3 Software Features The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customized to meet the indi- vidual requirements of each installation. In some cases even this may not be necessary. The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements. SYSTEM FEATURES ! Caller ID Compatible ! Expandable ! Fax Detection and Flexible Numbering Plan ! Keyset Display and Soft Key Support ! MOH Supply ! Multipl
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Software Features ! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call Forwarding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises Transfer) ! Hold for Busy Station ! Multiple Personal Greetings (9) ! Park and Overhead Page ! Stored Telephone Numbers ! Weekly Availability Schedule VOICE MAIL FEATURES ! Answer Machine Emulation ! Auto Conversation Record ! Auto Forward ! Auto Log In ! Auto Message Play ! Broadcast !
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Software Features ! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Message Forward With Append ! Message Length Controls ! Message Pause ! Message Play Order ! Message Replay ! Message Reply ! Message Retention Time by Subscriber ! Message Retrieve ! Message Rewind ! Message Save ! Message Send ! Message Scan ! Message Skip ! Message Undelete ! Messag
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Software Features ! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! Volume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup ! Back Up And Restore ! Default Operation ! Password Security ! Programming - On Site Or Remote ! Subscriber Database ! System Reports ! Voice Prompted Programming ! Voice Studio AUDIOTEXT FEATURES ! Audiotext ! Audiotext Librarian ! Automatic Announcement Delete ! Announcement Replay
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Software Features Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port Voice Processing Module. This upg
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Software Features Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded. Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of week and calendar date without human intervention. It is capable of scheduling ninety-nine m
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Software Features Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing. Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example, greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production staff two min
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Software Features Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active, and a Call Blocking Greeting is recorded. During the time periods a subscriber is not scheduled available to take calls, and does not h
