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®
PARTNER Messaging System
User's Guide
518-100-701
Issue 2
May 2003
1: Choose an option:
Logging
If you are at an internal extension, go to Step 2.
In
If you are at an external telephone, call in on a line
answered by PARTNER Messaging Automated Attendant or
Call Answer Service, and press when you hear the
menu or greeting. Skip to Step 3.
2: Dial the PARTNER Messaging extension, , to
access the Voice Messaging system.
3: Choose an option:
If you are at your own
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Getting Started After you log in, choose an option. Options Press... To... Change your name or Personal Greeting. Change your Personal Operator. Change your Password. Change Call Answer Mode. Listen to messages. Record and send messages. Access more mailbox options: (Release 6.0 or later.) Message retrieval order New message preview Last heard message Program Personal Group Lists. Program Outcalling (if Outcalling permission is activated for your mailbox). Hints To transfer
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Getting Started Using To... Press... Dial Code/ Intercom Call Voice Mail Service or programmed Button Voice Mail Auto Dial button. Features Turn voice mail Programmed VMS Cover button. coverage on and off VMS Coverage is on when the light is on. Send calls to your Programmed DND button to turn mailbox without ringing it on (and VMS Cover button if your extension first present). If no VMS Cover button is programmed, Automatic VMS must be on. Feature Transfer outside callers
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Personalizing Your Mailbox 1: Log in to Voice Messaging. Recording 2: Press to change your name recording or greeting. Your Name 3: Press to change your name recording. 4: Choose an option: Press to listen to the current name. Press to record your name. 5: Record your name, then press . 6: Choose an option: Press to approve your name. Press to play back your name. Press to re-record your name. You can have up to 6 different Personal Greet
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Personalizing Your Mailbox 7: Record your greeting, then press . Recording or Deleting 8: Choose an option: Press to approve your greeting. a Personal Go to Step 6 of Activating a Personal Greeting. Greeting Press to play back your greeting. (continued) Press to re-record your greeting. Press to delete the greeting just recorded. 9: Do one of the following: If greeting is not already active, go to Step 6 of Activating a Personal Greeting. If
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Personalizing Your Mailbox Your Personal Operator is the person you want to handle Changing your calls when the caller needs immediate assistance and you are Your not available. In your greeting, be sure to mention that callers can Personal press to reach your Personal Operator or the System Operator. Operator 1: Log in to Voice Messaging. 2: Press to change your Personal Operator. 3: Choose an option: Enter your Personal Operator's extension, then press . Press to
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Your Messages You can assign Priority, Private, and/or Return Receipt categories to About messages you send. New Priority messages are heard first when Message listening to new messages. Private messages cannot be forwarded. Categories Return Receipt messages notify you when the message is listened to by the recipient. You can assign one, two, or all three categories to a message. In Release 6.0 or later, you can receive an Auto-Copy message, which is sent to you by an originating mailbox
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Your Messages 1: After the recorded message plays, press to Responding respond to the recorded message. to a Message 2: Choose an option: Press to reply to the sender. (In order to reply, the sender must have a mailbox in the system.) Press to forward the recorded message. Press to return the call to an internal sender. 3: Record your message, then press again. 4: Choose an option: Press to approve. (if replaying, skip to step 7.) Press
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Your Messages 5: Choose an option: Sending Press to approve the recorded message. (Go to Step 6.) a Message Press to play back the recorded message. (continued) Press to re-record the message. (Go to Step 3.) Press to delete the recorded message and return to the Voice Messaging Activity Menu. 6: Choose an option: Enter the extension of an individual, then press . Press and a Group List number, then . Use Personal Group Lists 1–10
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More Mailbox Options In Release 6.0 or later, additional mailbox options are Options available. _ Change the Message Retrieval Order you can listen to your messages in First-In First-Out order or Last-In First-Out order. _ Use Message Preview Mode you can listen to the message body of all new messages and keep the message status marked as new. This feature is particularly helpful when accessing your new messages remotely from a cell phone. Minimal button presses are required to listen to
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More Mailbox Options Listening 1: Log in to Voice Messaging. to Last 2: Press for more mailbox options. Heard 3: Press to listen to the last message you heard. Message The system plays the message header. 4: Press to listen to the message body. See Listening to Messages for options to use while and after the message plays. You cannot press to skip forward to the next message or to return to the previous message. Both of these options return you to the Voice Messa
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Using Personal Group Lists You can use Group Lists to address messages to sets of Creating mailboxes without entering each extension individually. You can create up to 10 Personal Group Lists, each with up to Personal 50 mailboxes in it. Group 1: Log in to Voice Messaging. Lists 2: Press to select Group Lists. 3: Press to create a list. 4: Enter the Group List number [1–10], then press . 5: Choose an option: Enter the extension of the mailbox, then press . Press
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Using Outcalling If you turn on Outcalling, PARTNER Messaging calls the About numbers which you have programmed to signal that a new Outcalling message has arrived in your mailbox. You can have Outcalling for all messages or just Priority messages. HINT: If you choose Outcalling for Priority messages only, give your callers instructions on how to leave a Priority message. Check with your System Manager to see if your mailbox has been assigned Outcalling privileges. Outcalling continues un
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Using Outcalling 5: Choose an option: Setting Press to change or add an Outcalling Number. Your (Go to Step 6.) Outcalling Press to delete the Outcalling Number. Numbers Press to keep the Outcalling Number and return to (continued) the Outcalling menu. 6: Choose an option: Press to enter a telephone Outcalling Number. Press to enter a pager Outcalling Number. Press to return to the Outcalling menu without making a change. 7:
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Using Outcalling EXAMPLE: Guidelines Your Outcalling Number is a paging system. To place for Setting the call, the Voice Messaging system must access an outside Outcalling line, dial the number, wait several seconds for the paging Numbers system to answer, enter your PIN followed by , and a (continued) Callback Number followed by . The Outcalling Number you would enter is: To enter this Outcalling Number, you must dial: (where represents a pause) to allow
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Using Outcalling Your Outcalling Interval is the minimum amount of time Setting (in minutes) the system will wait before calling the next Your number in your Outcalling List. The system default is 15 minutes. Outcalling Interval 1: Log in to Voice Messaging. 2: Press to select Outcalling. 3: Press to change the Outcalling Interval. 4: Choose an option: Enter the number of minutes [5–99] for the Outcalling Interval, then press . Press to keep the current setting an
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Recording/Screening Calls Using the This feature allows you to record a conversation while Record- you are active on a call at your extension. a-Call NOTE: Feature The Record-a-Call feature is not available to all users on all systems. See your System Manager for feature availability. When on a call you want to record, do the following to begin recording: 1: Press the preprogrammed Record-a-Call (RAC) button. When the system answers, if there is space in your mailbox, the system w
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Recording/Screening Calls Using the This feature allows you to listen to a caller leaving a Call message in your voice mailbox. Screening NOTE: Feature The Call Screening feature is not available on all systems. See your System Manager for feature availability. For more information about using this feature, see the instructions that came with your communications system. You must have a Call Screening button programmed on your telephone in order to use this feature. This feature must be progr
