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MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
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©2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.
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Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions. This equipment provides the scanning function as an option. However, this optional scanning function is already installed in some models. How to read this manual Symbols in this manual I
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CONTENTS Preface....................................................................................................................................... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam...............................
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Print jobs not output ............................................................................................................ 61 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems ................................................................................................................ 64 Cannot E-mail my scans...................................................................................................... 64 Cannot find the data saved in the shared folder..................
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Regular Maintenance .............................................................................................................98 INDEX ..................................................................................................................................................................... 99 CONTENTS 5
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6 CONTENTS
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1.TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam...................
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1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Misfeed in *** Paper jam has occurred inside the Remove the jammed paper following the guidance equipment. displayed on the touch panel. P.11 “Clearing a Paper Jam” Check paper size setting on control Paper jam has occurred because of Just removing the jammed paper does not prevent panel for
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1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Saving energy Press START button The equipment has entered into the Press any of the [START], [COPY], [e-FILING], energy saving mode since it has not [SCAN], [PRINT], [FAX] and [ENERGY SAVER] been used for a certain time. buttons to clear the energy saving mode. CHANGE DRAWER TO CORRECT No paper suitable for the original is Place the suitable size paper for the original in the PAPER SIZE set. drawer. The size of
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1 TROUBLESHOOTING FOR THE HARDWARE Error Codes The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7. P.86 “Error Codes” 10 Messages Displayed on the Touch Panel
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1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam. 1 2 3 4 5 6 7 12 11 10 9 8 1. Finisher and Hole Punch Unit (both optional) ( P.17) 2. Inserter (optional) ( P.17) 3. Reversing Automatic Document Feeder (lower) (
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1 TROUBLESHOOTING FOR THE HARDWARE Clearing a paper jam Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. Clear the paper jam 1 Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages. After clearing the jam, close all the opened covers. 2 The equipment starts the warm-up. Follow the guidance on the touch panel. Tips o
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Do not touch the transfer belt. Do not touch the transfer belt when you removing the paper jammed inside the equipment. Doing so may cause damage on the equipment or result in a poor output. If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations. An unsuitable original is placed on the Reversing Automatic Document Feeder. Unavailable pa
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1 TROUBLESHOOTING FOR THE HARDWARE Close the Reversing Automatic Document Feeder. 4 Paper jam in the Reversing Automatic Document Feeder (Upper) Raise the lever and open the upper cover. 1 2 1 Remove the original. 2 Turn the dial to remove the original. 3 Open the transport guide and remove the original. 4 1 2 14 Clearing a Paper Jam
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. 5 Raise the original feeder tray, and remove the original 6 under the guide plate. 1 2 Lower the original feeder tray. 7 Close the upper cover. 8 Paper jam in the bypass tray Pull out the jammed paper in the bypass tray. 1 Clearing a Paper Jam 15
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1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the External Large Capacity Feeder (optional) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. Separate the External Large Capacity Feeder 1 (optional) from the equipment. Move it slowly while pushing the lock lever. Remove the jammed paper by turning the green dial. 2 Remove the jammed paper from the equipment. 3 Pull out the feeder tray and remove the jammed 4 paper. 16 Clearing a Pa
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the feeder tray and connect the External Large 5 Capacity Feeder to the equipment. Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure. Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional) Separate the finisher from the equipment. 1 A Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure a
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1 TROUBLESHOOTING FOR THE HARDWARE When the Inserter is installed, pull out the lever to 6 open its jam access cover. Remove the jammed paper. 7 Close the jam access cover of the Inserter. 8 Open the lower cover of the Inserter. 9 Remove the jammed paper. 10 Close the lower cover. 11 Raise the paper feeding tray of the Inserter, and then 12 remove the jammed paper. 1 2 18 Clearing a Paper Jam
