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ViaVideoUG.book Page 1 Thursday, December 7, 2000 2:49 PM
ViaVideo User’s Guide
November 2000 Edition
3151-10065-005A
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ViaVideoUG.book Page 2 Thursday, December 7, 2000 2:49 PM
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ViaVideoUG.book Page 3 Thursday, December 7, 2000 2:49 PM Important Information © 2000 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright
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ViaVideoUG.book Page 4 Thursday, December 7, 2000 2:49 PM Important Safeguards Read and understand the following instructions before using the system: Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. Only use electrical extension cords with a current rating at least equal to that of the system. Always disconnect the system from power before cleaning and servicing and when not in use. Do not spray liquids directly onto t
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ViaVideoUG.book Page v Thursday, December 7, 2000 2:49 PM Contents ViaVideo Quick Start System Requirements and Installation............................................................. 1 Hardware Requirements ..................................................................... 1 Software Requirements....................................................................... 2 Installing Software............................................................................... 2 Installing Hardware
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ViaVideoUG.book Page vi Thursday, December 7, 2000 2:49 PM Contents System Information and Diagnostics Using the System Information Screens............................................................ 33 Diagnostics....................................................................................................... 35 Network Statistics................................................................................ 36 Advanced Statistics.......................................................
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ViaVideoUG.book Page vii Thursday, December 7, 2000 2:49 PM Contents Router With Firewall, Using a DMZ..................................................... 68 Configure Your ViaVideo for NAT .......................................... 69 Assign your ViaVideo to the DMZ .......................................... 69 Through a Virtual Private Network ...................................................... 70 What’s a Firewall?........................................................................
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ViaVideoUG.book Page viii Thursday, December 7, 2000 2:49 PM Contents ViaVideo User’s Guide viii www.polycom.com
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ViaVideoUG.book Page 1 Thursday, December 7, 2000 2:49 PM 1 ViaVideo Quick Start ® This chapter explains how to get started with the Polycom TM ViaVideo desktop video communications system. The chapter describes: System Requirements and Installation (page 1) Starting ViaVideo (page 3) Placing a Call (page 6) Ending a Call (page 12) Answering Calls (page 12) Closing ViaVideo (page 13). System Requirements and Installation Hardware Requirements These are the minimum system hardwar
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ViaVideoUG.book Page 2 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start If you are using a headset with microphone, it must have a single audio connection, like those used with cellular phones. Software Requirements To use ViaVideo, you must have one of the following versions of ® ® Microsoft Windows installed: Windows 98 version 1 or version 2 Windows Millennium Edition Windows 2000. As part of the installation process, ViaVideo also checks for the following requ
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ViaVideoUG.book Page 3 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Starting ViaVideo The ViaVideo application and camera unit work together to provide an unparalleled experience in conference room quality video communications on your desktop. The ViaVideo camera unit combines a camera and high-performance multi-media processor, which performs all audio encoding and decoding, and video encoding. This leaves the PC free to perform normal tasks while ViaVideo is runn
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ViaVideoUG.book Page 4 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start information, see “Muting Video,” on page 29. Off: Turns the camera unit off. Because a substantial portion of the ViaVideo software is uploaded to the camera unit when you start the application, the camera unit should be turned on before you start the application. 2. Start the ViaVideo application by double-clicking the ViaVideo icon on your desktop. Initial Setup The first time the ViaVideo applic
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ViaVideoUG.book Page 5 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Headset with microphone: Select this setting only if you are using a headset with an attached microphone plugged into the audio out port in the back of the ViaVideo camera unit. This setting turns off the internal ViaVideo microphone. Note: If you have an external microphone attached to the microphone port in the back of your PC, ViaVideo ignores it and uses the ViaVideo camera unit’s internal m
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ViaVideoUG.book Page 6 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start 3. As a final step, use the focus knob on top of the ViaVideo camera unit to get a clear image in the main screen’s near video window (displayed whenever you are not in a call). Turn the knob to the right to focus on objects further away from the lens, and to the left for closer objects. Note If the ViaVideo application presents the main screen, but an animation is displayed in the near video window,
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ViaVideoUG.book Page 7 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Note Before you start the ViaVideo application, be sure your camera unit is turned on. 1. Double-click the ViaVideo icon to launch the ViaVideo application. The ViaVideo application’s main screen is displayed, with near video showing in the Place Call window. On-screen help icon Window controls Info icon Call status light IP address If the ViaVideo application presents the main screen, but an animati
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ViaVideoUG.book Page 8 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start To conserve network bandwidth, select a lower speed. For more information about choosing line speeds, see “Dialing Speeds,” on page 55. 4. Use your keyboard or the number buttons on the number pad to enter the IP number, and click Call. 5. While the call is connecting, ViaVideo shows the name and IP address of the party you are calling, and the calling speed. A call progress indicator is displayed on
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ViaVideoUG.book Page 9 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start Network Error The far site does not answer. There is either a network error, or more likely, the far site is not activated. Far Site Busy The far site is currently in a call. Using the Address Book or Speed Dialing This section explains how to make a call using the address book and speed dial features of ViaVideo. Note Before you start the ViaVideo application, be sure your camera unit is turned on.
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ViaVideoUG.book Page 10 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start are connected correctly. For more information, see “Troubleshooting,” on page 77. 2. Click Address Book or Speed Dial. This presents the Address Book screen. Speed dial entries New entry Search Edit Call button entry Directory services Delete entry IP Address Line speed Connection type The speed dial screen is actually part of the address book. To access speed dial entries, click the top tab on the ri
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ViaVideoUG.book Page 11 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start a. To display the Speed Dial screen, click the tab for speed dial entries on the right of the address book, or click Speed Dial from the ViaVideo main screen. b. Double-click on the speed dial entry you want to call. For more information about the Speed Dial screen, see “Using Speed Dial,” on page 26. 3. While the call is connecting, ViaVideo presents the name and IP address of the party you are cal
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ViaVideoUG.book Page 12 Thursday, December 7, 2000 2:49 PM Chapter 1 ViaVideo Quick Start For more information, see “Using the Remote Control,” on page 16. Hangs up call Toggles local Picture-in-Picture Far camera movement (ViaVideo-ViewStation Snapshot calls only) Volume Far camera zoom Audio mute Virtual keypad (allows for DTMF touchtone numbers) Application sharing Note: The far camera controls (far camera movement and far camera zoom) are not implemented in this release. They wil
