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Philips Lifeline CarePartner
Communicator
6900/6800/AT Series Units
User’s Manual
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Important Phone Numbers List of My “Responders” and “People to Notify”: “Responders” are people you know whom Lifeline will call to come to your assistance in case of an emergency. “People to Notify” are people who will be notified that you required help but who are not involved in coming to your assistance. Please see pages 32-33 for more information. Name Phone Do They Number(s) Have a Key? 2 Philips Lif eline 6900/6800/AT Series User’s Man ual
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Table of Contents Contents Your Philips Lifeline Service ..................................................... 5 Welcome to Philips Lifeline ..................................... 6 Setting Up Your Lifeline Service .............................. 6 Calling for Help .......................................................... 6 Hands-Free Telephone Answering .......................... 8 Equipment Service ..................................................... 8 Frequently Asked Questions .............
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Your Contact Information ...................................................... 31 What Is a “Responder”? ......................................... 32 Choosing a Responder ........................................... 32 Who Are “People to Notify”? ............................... 33 Troubleshooting ........................................................................ 35 What the Communicator Lights Indicate .......... 36 How to Respond to Announcements ................ 37 Regulatory Compliance
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Service Philips Lifeline 6900/6800/AT Series User’s Manual Your Philips Lifeline Service Topics described in this chapter include: Welcome to Philips Lifeline ..................................... 6 Setting Up Your Lifeline Service ............................. 6 Calling for Help .......................................................... 6 Hands-Free Telephone Answering .......................... 8 Equipment Service ..................................................... 8 Frequent
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Welcome to Philips Lifeline This section discusses everything you will need to know about using your Lifeline Service. Setting Up Your Lifeline Service Your Lifeline Communicator must be properly set up, and the coverage range of your Personal Help Button must be determined for your Lifeline Service. Please see the Quick Setup Guide included in the box for instructions on how to set up your system and test the coverage range of your Personal Help Button. If you have any questions, please
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Service Note: If you cannot speak or be heard, the Personal Response Associate will try calling you back on your telephone. If you cannot answer the phone or if the Personal Response Associate cannot hear you, Lifeline will send help to your home. 3. The Response Center will assess the situation. The Personal Response Associate will assess the type of response that is needed, determining whether to send someone from your list of Responders or dispatch an emergency service to your home.
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Hands-Free Telephone Answering Your Communicator has a feature that allows you to answer routine telephone calls by simply pressing your Personal Help Button while the telephone is ringing. 1. When the telephone rings, wait for it to ring at least two times, and then press your Personal Help Button to answer the call. 2. Speak in the direction of your Lifeline Communicator. 3. When you have finished your conversation, press your Personal Help Button again to end the call, or let the
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Service Frequently Asked Questions What happens if I send a Help Call and the Response Center can’t hear me? The Lifeline Personal Response Associate will probably be able to hear you through the highly sensitive microphone. However, if you cannot speak or be heard, Lifeline will call your home phone. If no one answers and you still cannot be contacted, help will automatically be sent. What if I move to a different home or apartment? We can transfer your service to your new or second home.
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Can Lifeline be used with digital or Internet-based (VoIP) phone service? Lifeline can be used on either traditional or VoIP-based phone service. But please be prudent with the provider you choose. There are differences in the quality of service from different providers, and not all providers are required to uphold the regulated standards of service. If there are service interruptions on your phone service, you may not be able to place a Help Call to Lifeline. Can two people in the same h
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Service Philips Lifeline 6900/6800/AT Series User’s Manual 11
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12 Your Philips Lifeline Communicator Philips Lif eline 6900/6800/AT Series User’s Man ual
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Communicator Philips Lifeline 6900/6800/AT Series User’s Manual Your Philips Lifeline Communicator Topics described in this chapter include: Features ......................................................................14 Safety Information ....................................................16 Cleaning Y our Communicator ...............................17 Communicator Battery ...........................................17 Frequently Asked Questions ..................................18 Philips
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Yellow Status Light Features: Front Will flash when the Reset Antenna Bar needs to be pressed Receives the signal from your Personal Help Button Reset Bar • Used during the setup process • Is pr essed to hear what is wrong when the yellow and green lights are flashing • Is pr essed b y Responders to inform Lifeline that you have been assisted after a help call has been placed Green Status Light Red Help Button Will light up when Sends a signal to the power is supplied
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Communicator Features: Back Purple Phone Cord Jack Connects your own phone to Power Connector your Communicator (optional) Connects the Communicator to the wall and provides power Power Switch Telephone Connector Must be on at all Connects your times for your Lifeline Communicator to your service to work household phone jack Volume Control Controls the volume level of the Lifeline Associate and the voice prompts Philips Lifeline 6900/6800/AT Series User’s Manual 15
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Safety Information 1. The Communicator must be placed in an indoor living area. 2. If any phones are left off the hook, there will not be a dial tone and the Communicator will not be able to place a Help Call. This problem can be addressed by plugging the Communicator phone cord into an RJ31X/CA38A type jack, which your phone company may be able to assist you with. 3. Care should be taken to not block the microphone hole on the bottom of the unit when selecting the installation location.
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Communicator Cleaning Y our Communicator Keep the Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1. Turn the POWER switch OFF, and unplug the power cord from the electrical outlet. Unplug the telephone cord from the wall jack. Note: You cannot use your Lifeline Service to call for help while the Communicator is turned off or the telephone cord is disconnected. Accordingly, you may wish to have a family member
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Frequently Asked Questions How can I be sure my Lifeline Communicator is working? The Communicator is working properly if the green status light on it is showing a steady green. If the green and yellow lights are flashing, press the Reset Bar to hear what is wrong. How far away from the Communicator will the Personal Help Button work? You can be in another room or on a different floor of your home, but the range varies from home to home. When you set up your Communicator, you should test
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Communicator What is the difference between the red Help Button on the Communicator and the Personal Help Button around my neck or on my wrist? They both function in the same way, placing calls to our Response Center when pressed. But the button around your neck (or on your wrist) is always with you, so it is more convenient to use since you are not always near your Lifeline Communicator. Philips Lifeline 6900/6800/AT Series User’s Manual 19
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20 Your Personal Help Button Philips Lif eline 6900/6800/AT Series User’s Man ual
