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Lenovo 3000 V100
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer
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Lenovo 3000 V100 Service and Troubleshooting Guide
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Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 47. v Lenovo 3000 Regulatory Notice included in the package with this publication. First Edition (August 2006) © Copyright Lenovo 2006. All rights reserved. U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or servi
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Contents Read first . . . . . . . . . . . . .v Getting help and service . . . . . . . .31 Getting help on the Web . . . . . . . .31 Calling the Customer Support Center . . .31 Chapter 1. Finding information . . . . .1 Getting help around the world . . . . . .33 This guide and other publications . . . . .1 Finding information with the Lenovo Care button . . . . . . . . . . . . . .2 Appendix A. Warranty information . . . .35 Warranty Information . . . . . . . . .35 Warranty Peri
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iv Lenovo 3000 V100 Service and Troubleshooting Guide
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Read first Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact wi
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Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. vi Lenovo 3000 V100 Service and Troubleshooting Guide
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Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information i
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Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to interrupt the startup sequence of ™ your computer and start the Rescue and Recovery workspace, which runs
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Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period wh
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Caring for your computer v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cab
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Caring for your computer v Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized Lenovo repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care
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Caring for your computer 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your com
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Chapter 3. Solving computer problems Frequently asked questions . . . . . . .8 Standby or hibernation problems . . . .14 Diagnosing problems . . . . . . . . .10 Computer screen problems . . . . . .16 Troubleshooting . . . . . . . . . . .10 Battery problems . . . . . . . . .17 Error messages . . . . . . . . . .10 A hard disk drive problem . . . . . .18 Errors without messages . . . . . . .13 A startup problem . . . . . . . . .18 A password problem . . . . . . . .14 A fingerprint
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Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1. What safety precautions should I follow when using my computer? See the separate Safety and Warranty Guide for detailed information about safety. How can I prevent problems with my computer? See “Read first” on page v, and also Chapter
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How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 31 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 37. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 35
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Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests can take up to several minutes or longer. Make sure you have time to run the en
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Solving computer problems Code Message Description 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing keyboard controller. 0213 Keyboard locked - Unlock Unlock the system to proceed. key switch 0220 Monitor type does not Monitor type not correctly identified in Setup. match CMOS - Run SETUP 0230* Shadow Ram Failed at Shadow RAM failed at offset nnnn of the 64k block at which offset: nnnn the error was detected. 0231* System RAM Failed at System RA
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Solving computer problems Code Message Description 02B0 Diskette drive A error Drive A: or B: is present but fails the BIOS POST diskette 02B1 Diskette drive B error tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly. 02B2 Incorrect Drive A type - Type of floppy drive A: not correctly identified in Setup. run SETUP 02B3 Incorrect Drive B type - Type of floppy drive B: not correctly identified in Setup.
