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digital
telephone
user guide
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Xen Digital Telephones 9 1 6 10 2 5 9 3 1 6 7 4 Xen Talk 8 line non display 10 11 2 5 3 1 11 9 4 6 7 Xen Exec 16 line display 10 2 1. Speaker 2. Line Keys/Feature Access Keys 3. Dial pad/Dedicated Function Keys 8 4. Microphone and Microphone LED 4 3 5. Volume Control 5 6. Large LED (360˚ Visual Ring Indicator) 7. Alphanumeric Display Xen Professional 16 line display 8. One Touch Keys with 16 DSS/BLF One Touch Keys 9. Hookswitch 10. Built-in Headset Jack 11. Soft Keys
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Table of Contents General Information Answering Calls Pages 2 & 3 Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 5 Transferring Calls Conference Call Park - System Station Busy/No Answer Options Pages 6 - 7 Outside Call Dialling Options Pages 8 - 9 Call Pickup Paging Background Music Call Forwarding Pages 10 - 11 Call Forwarding Destination Customised Message Station Outgoing Lockout Account Code Entry Account Code Forced/Verified Pages 12 - 13 DISA Password ACD
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General Information The following should be considered when reviewing this User Guide: Instructions are provided for the Xen digital telephones (DTU-type). When using a Ranger Series digital telephone (ETU-type), note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial. All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival key has been assign
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Answering Calls Ringing Calls Lift Handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls To A Call Arrival Key Lift handset Converse Note 1: A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key. Note 2: A Call Appearance key must be available to answer an incoming o
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Making Calls Internal Calls Lift handset Dial station number or “9” for the attendant (or reception) OR press Feature Access Key or One Touch Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. Note 1: When calling a digital telephone, dialling 1 after the station number will change ringing to voice or voice to ringing. Note 2: To directly access a personal voice mailbox on the Xen Mail system, dial 7 after dialling the station n
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Press the UP or DOWN softkey ( ), repeatedly until the desired name/number is displayed. To search alphabetically (optional step): Press the dial key showing the first letter of the name to be dialled Continue to press this dial key until the desired letter is displayed Press to display the first match corresponding the chosen letter * Lift handset to dial the displayed name/number Trunk Queuing After dialling trunk access code or pressing a busy Line Key and receiving a line busy indication
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Placing A Call On Hold (Continued) Exclusive Hold With a call in progress: Press Feature Press Hold Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf key (for internal calls). Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the held line appearance or Call Appearance key. Note 3: After a preprogrammed time, the held call will recall to the originating station.Once in a recall condition, Exclusively Held calls can be ret
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Call Park - System Set Retrieve With a call in progress From any station Press Transfer Lift handset Dial Call Park Set code 4 Dial Call Park Retrieval * Dial Call Park location 0-9 code 4# Replace handset Dial Call Park Location 0-9 Converse Note: If the dialled Call Park location is busy, dial another Call Park location (0-9). Station Busy/No Answer Options Automatic Callback Set Answer When calling a busy digital When both telephones are idle telephone originating telephone rings Dial Automa
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Station Busy/No Answer Options (Continued) Step Call When calling a busy telephone Dial 2 to advance to the next station number in that 10’s group Voice Over Originate When calling a busy telephone: Dial Voice Over code 6 Announce message Answer Whisper Page With a call in progress: With a call in progress: Receive Voice Over Receive Voice Over announcement announcement Press Hold Press Feature Converse with Voice Over Dial 65 originator Converse with Voice Over Press Answer key to alternate or
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Outside Call Dialling Options (Continued) Store & Repeat Store Repeat With an outside call in progress: Lift handset Press Feature Press Redial Dial 7 Dial ; stored number is * Dial new phone number to dialled be stored Press Feature Complete conversation and replace handset Note: Store & Repeat and Save & Repeat features cannot be used simultaneously. Automatic Redial After originating a busy or unanswered outside call: Press Speaker Replace handset Press Feature Press Redial Call is repe
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Call Pick Up Call Pick Up System Call Pick Up Direct Upon hearing ringing at Upon hearing ringing or voice another telephone: announcement at another Lift handset telephone: Dial Call Pickup code: Lift handset -All Calls 68 Dial Call Pickup Direct code 67 -Outside Line 6 Dial station number of the * -Night Call Pickup 69 telephone to be answered Converse Converse Paging Lift handset Dial paging code: Internal External -All zones 51 -All int. & ext. 59 -Zone A 52 -All zones 55 -Zone B 53 -Zone
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Call Forward All Calls (CF/A) Do Not Disturb (DND) Set Cancel Press Feature Press Feature Dial Call Forward All/DND Dial Call Forward All/DND set code 60 cancel code 69 Select operation Press Feature -DND: Press Feature -Call Forward All: Dial destination station number or voice mail and press Feature Note 1: The Feature LED will flash intermittently when your telephone is in Call Forward/DND. Note 2: While set, Call Forward All will override Call Forward Busy/No Answer setting. Note 3: If
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Call Forward Destination From Destination Station Set Cancel Press Speaker Press Speaker Dial Call Forward All Destination Dial Call Forward All Destination set code 47 cancel code 48 Dial your station number Dial your station number Dial destination station number Press Speaker or voice mail Press Speaker Customised Message From display telephone: Press Feature Dial Customised Message code 70 Dial to scroll through messages * Dial # to select messages Dial return date and time if required (Mon
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Set/Cancel Station Outgoing Lockout Press Speaker Dial Station Lockout -Set code _____ -Cancel code _____ Dial Lockout code Press Speaker Account Code Entry With an outside call in progress With an outside call on hold: Press Feature Dial Account Code Entry Dial 66 Code_____ Dial Account Code Dial Account Code (16 digits maximum) (16 digits maximum) Press Feature Retrieve held call Note 1: The outside party will not hear digits being dialled. Note 2: The Account Code Entry Code may be assigned
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DISA Password Setting Your DISA Password Lift handset Dial DISA Password set access code___ Dial your DISA ID code____ Dial your current DISA password___ default 0000000000 (10 zeros) Dial your new DISA password___ Replace handset Note 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace the handset to enter. Note 2: It is recommended that your DISA password be 10 digits and be changed frequently to prevent unauthorised use. ACD/UCD Log On Log Off Press
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Volume Control Off-Hook Ringing Ringing Volume Volume Lift handset Press Speaker Dial 60 Dial 60 Dial Off-Hook Ringing Dial Ringing Volume code 1 Volume code 1 Press or to set level Press or to set level Press Speaker Replace handset Note 1: Press or during audible telephone activity to adjust handset or speaker volume. Note 2: When the telephone is idle, or is used to adjust display contrast. Programming Resetting Feature LED Press Feature Dial 99 Press Feature Note: Resetting the
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Feature Access Keys Station Speed Dial DSS/BLF (Stations) (Outside Numbers) And Feature Access Press Feature Press Feature Press Redial Press Redial Press Feature Access Key Press Feature Access Key to be to be programmed programmed Dial 0 Dial 1 and station number Dial trunk access code to be stored i.e 0 (if necessary) OR dial feature access code Dial telephone number to be to be stored as indicated stored (16 digits maximum) in the Quick Entry Guide Press Feature Press Feature Note 1: Pr
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Character Entry Codes Character Code Character Code Character Code Blank 032 @ 064 \ 096 ! 033 A 065 a 097 034 B 066 b 098 # 035 C 067 c 099 $ 036 D 068 d 100 % 037 E 069 e 101 & 038 F 070 f 102 ' 039 G 071 g 103 ( 040 H 072 h 104 ) 041 I 073 i 105 * 042 J 074 j 106 + 043 K 075 k 107 , 044 L 076 l 108 - 045 M 077 m 109 - 046 N 078 n 110 / 047 O 079 o 111 0 048 P 080 p 112 1 049 Q 081 q 113 2 050 R 082 r 114 3 051 S 083 s 115 4 052 T 084 t 116 5 053 U 085 u 117 6 054 V 086 v 118 7 055 W 087 w 119
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Quick Entry Guide For Programming Feature Access Keys and One Touch Keys Feature Press Microphone On/Off # ➤ 1 Call Forward All Set # ➤ 60 ➤ Dial destination ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Do Not Disturb - Set # ➤ 60 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Call Forward All/DND - Cancel # ➤ 69 ➤ Answer ➤ Feature (FNC) ➤ Feature (FNC) Save & Repeat - Set # ➤ 9 Store & Repeat - Set # ➤ 7 Whisper Page # ➤ 65 Quick Transfer To Voice Mail # ➤ 86 Background Music # ➤ 26 Voice Over Origina
