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TAPI
User Guide
Release 4.0
Part No. 77000TAPI02
April 2001
Printed in the U.S.A. (2106)
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is your sole responsibi
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Table of Contents Using TAPI with NCS Ware 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction to TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 NEC's TAPI Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Client Ins
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Table of Contents ii TAPI 4.0 User Guide
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TAPI Introduction to TAPI Using TAPI with NCS Ware 4.0 TAPI stands for Telephony Application Programming Interface. It is a specification by Microsoft for writing telephony-based (the application's purpose is telephony and call control) or telephony-enabled (the application's purpose is something else, but it supports telephony functions such as calling a contact - e.g. Microsoft Outlook, Act, Goldmine) applications. There are several off-the-shelf applications such as Micros
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Using TAPI with NCS Ware 4.0 The service providers implement the telephony functions necessary to write a telephony application as specified in the TSPI. The telephone system manufacturer typically implements this layer so that all the TAPI applications can function with the telephone system. Microsoft implemented the TAPI middleware and this layer aggregates all the service providers available and provides a uniform API to the applications. It also adds value by implementing a fe
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TAPI NEC's TAPI Implementation In NCS Ware 4.0, NEC has implemented an innovative solution to overcome the problems mentioned above. The new solution does not rely on Microsoft's middleware to support remote clients and implements that functionality by itself using TCP/IP. This new architecture is depicted in Fig. 2 Figure 2. NEC’s TAPI Implementation TAPI Gateway consists of two components: 1. TAPI Proxy Server - this component should be installed on the NCS Serv system and th
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Using TAPI with NCS Ware 4.0 As is evident from Fig. 2, when a client application registers with TAPI for controlling a telephony device such as an extension, NCS Serv will send all events happening on that device to the TAPI proxy, which will, in turn send the events to the client system's service provider. The service provider will report these events to the TAPI middleware on the client system and TAPI will report them to the client application. Similarly, when the client applic
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TAPI System Requirements System Requirements In order to use TAPI applications such as Microsoft Outlook , Act 2000 or Goldmine successfully, your environment has to meet certain requirements. These requirements are given below for your reference. Before implementing TAPI in an environment, you should make sure these requirements are met and also make sure you understand the restrictions and exceptions to the TAPI support in NCS Ware 4.0 as outlined on page 8. Server Requireme
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Using TAPI with NCS Ware 4.0 Server Installation Before you install the client software (TAPI SP), you should prepare the server system. The first step in preparing the server system is to install and configure the NCS Ware software. For more details on this step, refer to NCS Serv Getting Started Manual. Once you have installed the telephony hardware, installed the NCS Ware software and configured it, test the system by making a few calls into and out of the system and make
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TAPI Client Installation Now, you are ready to use TAPI application from your client PC. To test your client installation, launch Phone Dialer from Start=>Programs=>Accessories. Enter a number to call in the Number to Dial box and then click on Dial button. If the installation is correct, your extension should ring and once you pick up the telephone handset, the system will dial the number you entered and you will be connected to that number. If it do
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Using TAPI with NCS Ware 4.0 Restrictions and Exceptions In NCS Ware 4.0, only outbound dialing functions are supported in the TAPI gateway. With this support, a client application can make outbound calls from an extension. TAPI call control functions such as transfer, hold, park, etc. are not supported in NCS Ware 4.0. 8 TAPI 4.0 User Guide
