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Broadcast Server User Guide
Release 2.1 (Service Pack)
16-300272
Issue 2.1
April 2006
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Copyright 2004-2006, Avaya Inc. Such intrusions may be either to/through synchronous (time- All Rights Reserved multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: Notice • Utilization (of capabilities special to the accessed equipment) Every effort was made to ensure that the information in this document • Theft (such as, of intellectual property, financial assets, or toll was complete and accurate at the time of p
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Contents Preface vii Audience vii Related Documentation vii CHAPTER 1 Introduction to Broadcast Server 1 Broadcast Server Overview 2 Users 3 Subscribers and Distribution Lists 3 Alerts 4 Sending Alerts 5 BCS Interaction with Phones 5 Opening and Using the Broadcast Server Interface 6 Configuring Broadcast Server 6 Initial Configuration 7 Broadcast Server Maintenance 8 CHAPTER 2 Application Gateway and Broadcast Server Operation 9 CHAPTER 3 System Management 11 Component Versions 11 Server config
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Contents The User Page 19 User information 19 Password 19 Shared distribution list access 20 General user permissions 20 Alert access 21 CHAPTER 6 Subscriber Management 23 The Subscriber Management List 23 Quick FAQ 24 The Subscriber Page 25 Subscriber information 25 Subscriber settings 26 Distribution list membership 26 CHAPTER 7 Distribution List Management 27 The Distribution List Page 27 Automatically created distribution lists 28 List ownership 28 Sharing distribution lists 29 Quick FAQ 29
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Contents The Media Page 38 Uploading a media file 38 Supported graphic formats 38 Supported audio formats 39 CHAPTER 9 External Service Management 41 The External Services Management List 41 Quick FAQ 42 The External Service Page 42 CHAPTER 10 Broadcast Alert Management 45 The Alert List 45 Column Descriptions 46 Alert Types 47 Emergency alerts 47 Normal alerts 47 Background alerts 47 Quick FAQ 48 The Alert Page 49 CHAPTER 11 My Preferences 53 Changing your password 53 Set the number of alerts p
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Contents PushMessage Request 59 Recipient 60 Subject, Body, Image, Audio, Button 60 Schedule 61 DistributionList Request 62 Member 62 ServerRegistration Response 63 Subscribers Response 63 PushMessageResponse Response 63 Push XML Reference 64 Character Set and Character Entities 64 XML Declaration 64 ManagePushMessage 65 ManageDistributionLists 68 ServerRegistration 69 Subscribers 69 PushMessageResponse 70 Sample ASP Pages 71 distribution_list.asp 71 schedule_message.asp 73 vi Broadcast Server U
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Preface This preface describes who should read the Broadcast Server User Guide, how it is organized, and its document conventions. Audience This user guide is intended for administrators who will configure and use the Broadcast Server. Related Documentation For deployment and installation information for Broadcast Server, refer to the Phone Applications Suite Configuration Guide, Chapter 3, “Broadcast Server Installation.” Broadcast Server User Guide vii
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Related Documentation viii Broadcast Server User Guide
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1 Chapter Introduction to Broadcast Server With Broadcast Server you can create alerts for display on the screens of your Avaya IP telephones. You direct alerts to distribution lists. The phones to receive alerts might be in reception areas and conference rooms, guest rooms, staff members’ offices, factory floors, warehouses, and so on. The alerts can include meeting reminders, announcements, company logos, lunchtime menus, revenue-generating advertising content, the latest sales figures,
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Chapter 1 Introduction to Broadcast Server Broadcast Server Overview Broadcast Server Overview Broadcast Server, a server-based application, manages alerts created by Broadcast Server users and sent to subscribers, according to rules and schedules defined by the Broadcast Server administrator and the individual alert creators. Broadcast Server users are individuals with an account on Broadcast Server. Subscribers are Avaya IP telephones. Broadcast Server requires the Application Gateway for
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Chapter 1 Introduction to Broadcast Server Broadcast Server Overview Users Broadcast Server has one administrative user (Administrator) with full access to all Broadcast Server controls. The Broadcast Server Administrator can create accounts for other users who will compose and send alerts in Broadcast Server. Users log in to the Broadcast Server through Microsoft Internet Explorer from anywhere in the organization or securely over the Internet. Note The documents that you can download from
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Chapter 1 Introduction to Broadcast Server Broadcast Server Overview The Broadcast Server administrator can see all distribution lists while individual users can only see those lists they own and those that have been shared with them by the administrator. By default, the distribution lists created automatically from LDAP or CSV information are available only to the administrator (private). To make a distribution list available to other users, the administrator must change the list ownersh
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Chapter 1 Introduction to Broadcast Server Broadcast Server Overview Sending Alerts Creating and sending an alert is easy through the Broadcast Server. You use a Web-based interface to configure the alert, a delivery schedule, and the distribution list(s) to receive the alert. An alert can consist of plain text and/or a graphic, audio, and soft keys. BCS Interaction with Phones The interaction of Broadcast Server with an IP phone depends on the priority of an alert. Note When an alert is
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Chapter 1 Introduction to Broadcast Server Opening and Using the Broadcast Server Interface Opening and Using the Broadcast Server Interface All administrative and user tasks are performed through a web-based interface. To open the interface, enter the following URL in a web browser: http://ipAddress/BCS where ipAddress is the IP address of the server on which Broadcast Server is running. After you enter your login credentials, the Broadcast Server home page appears. The home page for the Bro
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Chapter 1 Introduction to Broadcast Server Configuring Broadcast Server Initial Configuration In typical usage, the Broadcast Server administrator enables a select group of users to broadcast alerts to distribution lists obtained from the Application Gateway (which is synchronized with LDAP or CSV directory sources). The general configuration steps in this topic apply to that scenario. To initially configure the Broadcast Server, follow these general steps. 1. Make sure that the Applicatio
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Chapter 1 Introduction to Broadcast Server Configuring Broadcast Server b. Media Files Media files consist of alert tones and images files. (Image files are not supported on all phones.) The system media files provided with Broadcast Server are available to all users. To make additional media files available to all users, add the files to the media library and change their owner to Administrator (shared). For more information, see “Media Management” on page 35. c. External Services Externa
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2 Chapter Application Gateway and Broadcast Server Operation As shown in the following illustration, Broadcast Server communicates only with the Application Gateway. The Application Gateway provides Broadcast Server with device information and manages all communication with other servers and IP telephones. The Application Gateway also transforms alerts so that they are in the appropriate format for display and delivery to IP telephones. Note Sites using a cluster of Application Gateways
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Chapter 2 Application Gateway and Broadcast Server Operation You can also configure connection information for one or more LDAP servers or CSV-formatted directory files, enabling the Application Gateway to automatically supply Broadcast Server with distribution lists. When the Application Gateway detects that an IP telephone has come online, the Application Gateway collects from the IP telephone its MAC address, which it then uses to look up the phone’s extension in the IP/DN map. The Appl
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3 Chapter System Management The System Management page is a single location for defining all Broadcast Server control parameters and for performing system-level tasks such as temporarily disabling the system. Component Versions This section lists the versions of the various components used by Broadcast Server and its supporting software. Technical support personnel typically use this information for troubleshooting. Broadcast Server User Guide 11
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Chapter 3 System Management Server configuration Server configuration Item Description Suspend BCS button Click this button to temporarily disable the Broadcast Server messaging functionality. Only use this feature if you believe that the Broadcast Server is causing a problem on your network or Communication Manager system. Run configuration wizard Click this button to re-run the Configuration Wizard at button any time. Purge alerts after The period that inactive alerts will be retained in t
