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Avaya Call Management System
Sun Fire V880/V890 Computer
Hardware Installation, Maintenance, and
Troubleshooting
07-600965
May 2006
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© 2002 - 2006 Avaya Inc. All Rights Reserved. Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an Notice unauthorized party (for example, a person who is not a corporate employee, While reasonable efforts were made to ensure that the information in this agent, subcontractor, or is not working on your company's behalf). Be aware document was complete and accurate at the time of printing, Avaya Inc. can that there can be a risk of toll fraud asso
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Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Overview . . . . . . . . . . . . . . . . . . . . .
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Contents V890 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Setting up power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . . 73 Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Installing the XVR-100 softwar
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Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 150 Redirecting the local console to the remote console . . . . . . . . . . . . . . . 15
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Contents Reseating HSI/P cards (R3V11 and V880 only) . . . . . . . . . . . . . . . . . . . . 197 Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 8 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006
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Preface Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring. Avaya CMS is part of the Operational E
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Preface Intended users This document is written for: ● Avaya support personnel ● Avaya factory personnel ● Contact center administrators Users of this document must be familiar with Avaya CMS and the Solaris operating system. Overview This document is organized as follows: ● Installation on page 19 - Describes how to assemble the computer, connect external devices, and turn on the computer. ● Maintenance on page 49 - Describes how to maintain the computer. ● Troubleshooting on page 149 - Des
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Conventions and terminology Conventions and terminology Unless noted otherwise, the phrase "Sun Fire" used in this document applies to both the Sun Fire V880 computer and the Sun Fire V890 computer. If you see any of the following safety labels in this document, take careful note of the information presented. ! CAUTION: CAUTION: Caution statements call attention to situations that can result in harm to software, loss of data, or an interruption in service. !! WARNING: WARNING: Warning stateme
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Preface Reasons for reissue The May 2006 version of this document was changed for the following reasons: ● To make general wording and format corrections. Issue 3.0 of this document was changed for the following reasons: ● To add information about the new V890 model of the Sun Fire computer. The V890 is replacing the V880 model beginning with CMS R13. The V890 includes information about the following new hardware: - Quad GigaSwift Ethernet card, single Gigabit Ethernet card, and Dual Ultra320
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Reasons for reissue Issue 1.1 of this document was changed for the following reasons: ● To add information about the new Dual FastEthernet and Dual SCSI card. This card is replacing the SunSwift card. See the following sections for more information: - Computer layout on page 28 - Peripheral connectivity on page 36 - Parts list on page 37 - Computer layout on page 51 - PCI card configuration on page 61 ● To update the remote console setup procedure (see Setting the remote console modem options
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Preface Related documentation You might find the following Avaya CMS documentation useful. This section includes the following topics: ● Change descriptions on page 14 ● Administration documents on page 14 ● Software documents on page 15 ● Hardware documents on page 15 ● Call Center documents on page 16 ● Avaya CMS upgrade documents on page 16 ● Documentation Web sites on page 18 Change descriptions For information about recent changes made in Avaya CMS and Avaya Call Center, see: ● Avaya Call
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Related documentation Software documents For more information about Avaya CMS software, see: ● Avaya Call Management System Release 13 Software Installation, Maintenance, and Troubleshooting Guide, 07-600954 ● Avaya CMS Open Database Connectivity Version 4.2, 585-780-701 ● Avaya Call Management System Release 13 LAN Backup User Guide, 07-600953 ● Avaya Call Management System Release 13 External Call History Interface, 07-300737 ● Avaya CMS Custom Reports, 585-215-822 ● Avaya CMS Forecast User G
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Preface Call Center documents For more information about Avaya Call Center documents, see: ● Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061 ● Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477 ● Avaya Call Center Automatic Call Distribution (ACD) Guide, 07-300478 ● Avaya Business Advocate User Guide, 07-300653 ● Avaya Call Management System Switch Connections, Administration, and Troubleshooting, 07-30
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Related documentation Platform upgrades and data migration Use a platform upgrade when upgrading to a new hardware platform (for example, upgrading from a SPARCserver 5 to a Sun Netra 210). The new hardware platform is shipped from the Avaya factory with the latest CMS load. Therefore, as part of the upgrade you will have the latest CMS load (for example, R3V9 to R13). For more information about platform upgrades and data migration, see: ● Avaya Call Management System Release 13 Platform Upg
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Preface Documentation Web sites For Avaya product documentation, go to http://www.avayadocs.com. Additional information about new software or hardware updates will be contained in future issues of this book. New issues of this book will be placed on the Web site when available. Use the following Web sites to view related support documentation: ● Information about Avaya products and service http://www.avaya.com ● Sun hardware documentation http://docs.sun.com ● Informix documentation http:/
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Installation This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Procedure Completed Preparing for installation on page 20 Unpacking and inventorying the equipment on page 25 Setting up power on page 35 Peripheral connectivity on page 36 Connecting the monitor, keyboard, and mouse on page 38 Connecting the remote console modem on page 39 Connecting to external interfaces: ● Connecting
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Installation Preparing for installation This section contains the following information that will help you prepare for the computer installation: ● Safety precautions on page 20 ● System precautions on page 21 ● Required tools on page 22 ● Electrical specifications on page 22 ● Physical specifications on page 23 ● Service access specifications on page 23 ● Environmental specifications on page 24 Safety precautions For your protection, observe the following safety precautions when setting up yo
