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O3350 IG 19496 Book.book Page 1 Wednesday, April 5, 2000 10:30 PM
Omni 3350
Installation Guide
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O3350 IG 19496 Book.book Page 2 Wednesday, April 5, 2000 10:30 PM Lithium Battery Caution The Random Access Memory (RAM) contents in the Omni 3350 terminal are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may invalidate the product warranty. Document Title: Omni 3350 Installation Guide VeriFone Part Number 22131, Revision B Copyright © 2000 VeriFone All rights reserved. No part of this publication may be copied, distrib
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O3350 IG 19496 Book.book Page 3 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Table of Contents Install the Omni 3350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . . 5 Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . 6 Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . 7 Step 4: Connect the Terminal t
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O3350 IG 19496 Book.book Page 4 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 4
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O3350 IG 19496 Book.book Page 5 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Install the Omni 3350 If using the optional swivel base (refer to “Accessories and Documentation‚” page 36), follow the swivel base’s instructions before installing your Omni 3350 terminal. Step 1: Select a Location for the Terminal When selecting a location, consider these important factors: Ease of Use A location convenient for both merchant and cardholder. A flat support surface, such as a
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O3350 IG 19496 Book.book Page 6 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Warning: Due to risk of shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Step 2: Unpack the Shipping Carton 1. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage (Figure 1)
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O3350 IG 19496 Book.book Page 7 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 2. Remove the following items: Omni 3350 terminal Power pack (for a power cable, contact your supplier) Telephone line cord Roll of thermal printer paper (in a plastic bag) Smart card reader cover (for optional installation) Plastic paper roll spindle Note: The roll of thermal printer paper and the paper roll spindle may have been installed prior to shipment. 3. Remove all plastic wrapp
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O3350 IG 19496 Book.book Page 8 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide General Features Please notice the following (Figure 2): A display screen. Three types of keys: – A 12-key, telephone-style keypad – Eight function keys (four to the right of the 12-key keypad, and four above the keypad) – Four ATM-style keys to the display’s right A magnetic stripe card reader, built into the right side. The icon at right shows the proper swipe direction, with the strip outw
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O3350 IG 19496 Book.book Page 9 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Note: An adhesive-backed, smart card reader cover is provided for terminals that will not utilize the smart card reader. To use the cover, simply remove the backing and affix the cover over the primary smart card reader slot and icon. Doing so will prevent accumlation of debris in the reader and reduce customer confusion. A SAM (security access module) drawer, built into the bottom left side
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O3350 IG 19496 Book.book Page 10 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Card Reader Slot Power Port Telset Port Bar Code / PINPad Serial Port Telco Port RS-232 Serial Port High-Speed Modem Terminal ISDN Port ISDN Modem Terminal Dial/Leased-Line Port Dial/Leased-Line Modem Terminal (Canada only) Figure 3 Connection Ports These ports connect the Omni 3350 to a telephone line, optional devices, and the power supply. Telephone Line Ports On the back panel’s far left are
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O3350 IG 19496 Book.book Page 11 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Telset Port (High-Speed Modem Terminal only) The first port is identified by a telephone-shaped “Telset” icon (shown at right). Use this port to connect a telephone to the Omni 3350. Telco, ISDN, Dial/Leased-Line Port The second port is identified by the icon shown at right. Use this port to connect the Omni 3350 to a telephone wall jack. Ports for Attaching Optional Peripherals Devices: In th
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O3350 IG 19496 Book.book Page 12 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Omni 3350 Terminal High-Speed Modem Terminal ISDN Modem Terminal Dial/Leased-Line Modem Terminal (Canada only) Figure 4 Direct Connections 2. Pass-through connection (high-speed modem only) — A telephone cord (VeriFone part number 00124-17) runs from the Telset port on the terminal to the RJ11-type jack on a standard telephone (Figure 5). With a pass- through connection, the line is busy during
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O3350 IG 19496 Book.book Page 13 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Omni 3350 Terminal (High-Speed Modem Only) Figure 5 Pass-Through Connection Step 5: Connect the Terminal Power Pack Caution: Before you connect the terminal power pack, check that the on/off switch is off (shown at right). 1. Insert the round barrel connector (Figure 6) into the power port (identified by the icon at right). Note: The round barrel connector on the power pack cable has a plasti
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O3350 IG 19496 Book.book Page 14 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 6 Omni 3350 Power Pack Connection To lock the connector into the power port, align the plastic lock tab so it points up. Insert the connector, then twist it as indicated by the “arrow” icon above the port (“arrow” and “lock” icons shown at right). To unlock the connector, twist it to the right, toward the “unlocked” icon (shown at right). 2. Plug in the power pack. Warning: Do not plug
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O3350 IG 19496 Book.book Page 15 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide When the terminal has power, the display screen lights and the green LED indicator flashes on and off (if the printer has no paper), or solid green if paper is loaded. Step 6: Install a Paper Roll in the Printer The internal printer uses single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and about 25 meters (82 feet) long. Warning: Poor-quality paper may jam the printer. For
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O3350 IG 19496 Book.book Page 16 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Paper Feed Button Power-On/Paper-Detect LED Indicator Paper Release Lever Paper Roll Cradle Paper Roll Cover Figure 7 Thermal Printer Features 3. Remove the protective strip from the paper and cut a straight edge across its leading end. 4. Hold the roll so the paper feeds from the bottom of the roll and insert the cut end into the paper feed slot (Figure 8). Printer Paper Figure 8 Loading Paper 1
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O3350 IG 19496 Book.book Page 17 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide A built-in sensor detects the paper and pulls it through and out the unit’s top, just below the serrated metal tear strip. 5. If necessary, press the paper feed button until about 5 centimeters (2 inches) of paper emerge from the top. 6. Insert the orange plastic spindle into the paper roll, and place into the cradle so the spindle’s ends rest securely in the two slots. 7. Replace the cover by
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O3350 IG 19496 Book.book Page 18 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Perform a Power-On Printer Test To ensure the printer is operating correctly: 1. Turn off power to the terminal. 2. Hold down the paper feed button and turn on the terminal. The printer test starts, then stops after a few seconds. When the test begins printing, release the paper feed button. The test printout, with printer information and repeating character strings, is about 38 centimeters (15
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O3350 IG 19496 Book.book Page 19 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide contains a merchant smart card, the lever grips the card for removal from the terminal. Terminal SAM Drawer Merchant Smart Card Figure 10 SAM Drawer with Merchant Smart Card 3. Slide the SAM drawer from the terminal (Figure 10). 4. Remove any previously-installed merchant smart card by pulling the card from the SAM drawer. To install or replace an MSAM card, go to Step 5. Otherwise, go to Step 1
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O3350 IG 19496 Book.book Page 20 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 4 Micromodule-Size SAM Cardholders Figure 11 Micromodule-Size SAM (MSAM) Cardholders 6. To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (Figure 12). OPEN LOCK Figure 12 MSAM Cardholder Close-Up 7. Open the cardholder by pivoting the cover from its connector base (Figure 13). 20
