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® ®
®
Sportster Voice 33.6 kbps internal modems
All Rights Reserved
Skokie, IL 60077-2690
7770 North Frontage Road
Copyright © 1997 3Com Corporation or its subsidiaries
names, or service marks used in this manual are the property of their respective owners.
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trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc.
Internet Explorer are registered trademarks of Micros
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TABLE OF CONTENTS Before You Begin (Windows 95 Users) 1 1 2 2 Modem Installation with Windows 3.x 3 3 5 7 8 10 12 Modem Installation with Windows 95 19 19 21 25 Software Installation and Testing 33 33 48 ii Sending Your First Fax Software Installation and Registration Using the Setup Wizard Installing the Modem Drivers How to Insert the Modem into the Computer How to Prepare for Plug and Play Installation How to Insert the Modem into the Computer How to Change the Modem’s Settings
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TABLE OF CONTENTS Installing Other Fax/Data Software 52 52 52 52 U.S. Robotics Modem Update Wizard 53 53 58 Using Modem Station 65 Troubleshooting and Online Help Resources 89 95 96 100 101 102 102 Glossary 103 Technical Quick Reference 113 114 128 Regulatory Information 138 138 iii Manufacturer’s Declaration of Conformity S Registers AT Command Summary RapidComm Voice on Their Systems A Note to Users with Older Versions of RapidComm Voice Troubleshooting Tips If You Need to Retur
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TABLE OF CONTENTS 139 139 139 140 140 141 142 145 Index 148 iv Limited Warranty For Canadian Modem Users Radio and Television Interference Fax Branding Connecting to the Telephone Company UL Listing/CUL Listing IC (Canada) Caution to the User
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® BEFORE YOU BEGIN (WINDOWS 95 USERS) 3. Determining Available Device Manager Resources 4. Computer ® ™ 5. 1. Start Settings Control Panel . 2. System 1 your modem. icon. Double-click the to learn more about how to free the IRQ for , and then click to using the IRQ you want to use for your modem button, point Click the Windows 95 the manufacturer of) the device that is currently modem: Please read the documentation for (or contact necessary resources before installing the different (and u
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BEFORE YOU BEGIN (WINDOWS 95 USERS) Windows 95 version Determining Your Version of _________________ Windows 95 1. My Computer ™ Upgrading to x2 Technology 2. Properties . 3. General ™ • IMPORTANT! All x2 products are capable of 56 kbps downloads; however, due to FCC rules which restrict power output of the service providers' modems, current download speeds are limited to 53 kbps. Actual speeds may vary depending on line conditions. Uploads from end users to service providers travel at speeds u
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® MODEM INSTALLATION WITH WINDOWS 3.X A Word about COM Ports You’ll need these items from your ® Sportster modem box: and IRQs modem phone cord ™ Connections CD microphone Plus: a screwdriver (not included) 3 attention of your computer’s central (IRQ). An accessory uses an IRQ to get the Each COM port uses an interrupt request COM jumper pins. determined by the setting on the modem’s require a COM port setting, which is do not connect to COM ports directly, they do can have up
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MODEM INSTALLATION WITH WINDOWS 3.X D KEY POINT: Accessories cannot NOTE: Some communications software programs require a particular share COM ports and should not share setting for your modem (RapidComm, IRQs. When accessories try to share which shipped with your modem, does settings, they will either not work not). If you wish to use a program other properly or not work at all. This section than RapidComm, now is a good time to of the manual will help you understand read that software’s manual
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MODEM INSTALLATION WITH WINDOWS 3.X How to Use ComTest to Determine Your Modem’s • Settings Recommend settings for a new modem . 1. 2. Run File d:\comtest.exe ENTER 3. Next . • 5 Installed Modem” on page 7 to Sportster modem, go to “Testing an which you are replacing with your new If there is a modem in your computer ComTest starts. when Then click The screen in the next column appears your modem. IRQs are available for use by ports and the program that determines which COM ComTest, . Thi
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MODEM INSTALLATION WITH WINDOWS 3.X 4. Internal Modem Next . Next . 5. 6 screen like this. If you have a free setting, you will see a see a screen like this. If you do not have a free setting, you will need to know these settings later. Click Write down the displayed settings. You’ll COM4/IRQ3 for your modem. COM1/IRQ4, COM3/IRQ4, or ComTest might instead recommend COM2/IRQ3 is free in this example. . Then click Click
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MODEM INSTALLATION WITH WINDOWS 3.X Finish Testing an Installed Modem Test an 6. Finish installed modem 7 Recommendation” on page 8. Change the Modem’s Settings” on page 10. ComTest’s Go to “What to Do with remove your present modem. Go to “How to Turn off and unplug your computer and Sportster modem. Write the settings down. settings you want to use for your new your present modem is using. These are the will also tell you which COM and IRQ settings that tells you “Testing is complete.” This
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MODEM INSTALLATION WITH WINDOWS 3.X If ComTest recommended COM2/IRQ3 What to Do with ComTest’s Recommendation NOTE: If your communications software requires a modem that ComTest does not recommend, there is If ComTest recommended COM3/IRQ4 a good chance that the setting is being or COM4/IRQ3 used by another device in your system. To free that setting in your system, consult your computer’s manual. Go to “How to Change the Modem’s Settings” ( on page 10. If ComTest recommended COM1/IRQ4 8 sharin
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MODEM INSTALLATION WITH WINDOWS 3.X • • If ComTest reports that “You do not have any available COM ports and/or • IRQs” • • 9 manufacturer’s manual. somewhere else. Any accessory plugged your modem. Go to your computer port, find out if you can plug it in ports, you can use it and its default IRQ for If you have something plugged into that COM2. When you disable one of these COM of your computer is the second serial port. We recommend you disable COM1 or Find out which of the sockets on th
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MODEM INSTALLATION WITH WINDOWS 3.X • • • How to Change the Modem’s Settings • 1. 2. 10 (small black plastic pieces) on your somewhere where it will be handy during Find the COM and IRQ jumper shunts the COM1/IRQ4 setting. Write it down If you’ve disabled COM1, you can now use modem out of its plastic bag. damage your modem. Then take the not work once its port is disabled. before handling the modem. Static can disable its COM port. The accessory will unpainted) to discharge static electri
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MODEM INSTALLATION WITH WINDOWS 3.X TIP: Grasp the jumper shunts with a tweezers or needle-nosed pliers. DO NOT grasp too firmly, as you may crush the jumper shunts. If a jumper shunt seems stuck, gently rock it back and forth as you lift. Do not touch any other part of the modem or your computer with the tweezers/pliers. A jumper shunt needs to be sitting on both jumper pins in order to effectively set 3. the modem to the desired setting. 11 the jumper shunts off the pins. the COM port and
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0 1 SEL 0 1 SEL MODEM INSTALLATION WITH WINDOWS 3.X 4. How to Insert the Modem • into the Computer COM 1 NOTE: Before installing your modem, write its serial number somewhere where it will be handy during software installation. (You’ll COM 3 find the serial number underneath the bar code on the white sticker on the modem and on the outside of the box • the modem came in.) If you ever need to call our customer support department, a customer support representative will a
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MODEM INSTALLATION WITH WINDOWS 3.X 1. 3. 2. TIP: Before you unplug anything, label the cords or make a sketch of how things are connected. This can be helpful when you plug things back in later. CAUTION : To avoid the risk of electric shock, make sure your computer and all peripheral devices are turned off and unplugged. 13 instructions. review their manual if you need further Contact your computer manufacturer or removing the cover should be the same. computer. diagrams, but the basic p
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MODEM INSTALLATION WITH WINDOWS 3.X 4. 5. 14 back-and-forth motion helps to fit the the modem properly. Sometimes a gentle You need to apply a little pressure to seat slots. The instructions apply to both styles.) Some computers have vertically aligned screw the modem into place. show horizontally aligned expansion slots. the computer. You will need it later to the expansion slot. (NOTE: The drawings slot). Be careful not to drop the screw into down as gently as possible until it snaps into t
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MODEM INSTALLATION WITH WINDOWS 3.X 8. WARNING : The phone jack you use must be for an ANALOG phone line (the type found in most homes). Many office buildings have digital phone lines. Be sure you know which type of line you have. The modem will be damaged if you use a digital phone line. 9. 6. 10. 7. 15 with the screws you removed in step 3. modem’s PHONE jack. Replace the computer’s cover and fasten it use), plug your phone’s cord into the the modem uses (when the modem is not in using
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MODEM INSTALLATION WITH WINDOWS 3.X 13. Main NOTE: You cannot use the modem and a phone at the same time if they share the same telephone line. 11. 12. 16 into the SPEAKER jack on the modem. powered external speakers (not included) speakerphone capabilities, plug a set of To enhance the modem’s full-duplex modem into the MIC jack on the modem. Plug the microphone included with your icon. and double-click the any other setting, open Program Manager 33. If you have your modem configured to “
