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HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2010 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to ch
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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MSG revision history Revision Publication date Description A October 2010 ● Added newly supported hard drives to spare parts listings in the following locations: Computer major components on page 17, Mass storage devices on page 26, Sequential part number listing on page 29, Hard drive on page 42. ● Added newly supported memory modules to spare parts listings in the following locations: Computer major components on page 17, Mass storage devices on page 26, Sequential part number listing on page
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vi MSG revision history
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Identifying the hardware ....................................................................................................................... 5 Top components ......
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Electrostatic discharge damage ........................................................................ 36 Packaging and transporting guidelines ............................................. 37 Workstation guidelines ..................................................................... 37 Equipment guidelines ....................................................................... 38 Component replacement procedures .................................................................................
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Using Computer Setup ...................................................................................................... 88 Navigating and selecting in Computer Setup .................................................... 88 Restoring factory settings in Computer Setup ................................................... 89 Computer Setup menus ..................................................................................................... 90 File menu ......................................
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10 Recycling ................................................................................................................................................... 114 Battery .............................................................................................................................................. 114 Display .............................................................................................................................................. 114 Index ..................
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1 Product description Category Description HP G62 HP G62 UMA Discrete Product Name Compaq Presario CQ62 Notebook PC √ HP G62 Notebook PC √ Processors Intel Arrandale™ i7–620M Processor (2.66 GHz, 4 MB √√ total L3 cache, 1066 MHz)—Dual core 35 W Intel Arrandale i5–540M Processor (2.53 GHz, 3 MB total √√ L3 cache, 1066 MHz)—Dual core 35 W Intel Arrandale i5–520M Processor (2.4 GHz, 3 MB total √√ L3 cache, 1066 MHz)—Dual Core 35 W Intel Arrandale i5–450M Processor (2.4 GHz, 3 MB total √√ L3 ca
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Category Description HP G62 HP G62 UMA Discrete Supports the following configurations: 4096 MB (2048 MB × 2) √√ ● ● 3072 MB (1024 MB × 1 + 2048 MB × 1) √√ 2048 MB (2048 MB × 1) √√ ● ● 2048 MB (1024 MB × 2) √√ Hard drives Supports 9.5-mm, 6.35-cm (2.5-in) SATA hard drive √√ Customer accessible √√ Supports the following drives: ● 750 GB, 5400 rpm √√ 640 GB, 5400 rpm √√ ● ● 500 GB, 5400 rpm √√ 500 GB, 7200 rpm √√ ● ● 320 GB, 5400 rpm √√ 320 GB, 7200 rpm √√ ● ● 250 GB, 5400 rpm √√
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Category Description HP G62 HP G62 UMA Discrete Support for the following WLAN formats: Atheros AR9285 802.11 a/b/g/n 2x2 √√ Intel WiFi Link 5100 802.11/b/g/n WLAN module √√ Broadcom 4313 802.11b/g/n 1x1 √√ Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 √√ Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth √√ 2.1+EDR Combo Adapter (BT3.0+HS ready) Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter √√ External media card (select Digital Media Sl
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Category Description HP G62 HP G62 UMA Discrete Free DOS √√ Serviceability End-user replaceable parts: AC adapter √√ Battery (system) √√ Hard drive √√ Memory module √√ Optical drive √√ Mini-card devices √√ 4 Chapter 1 Product description
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2 External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, select View system information. 3. Select Hardware tab > Device Manager. Add hardware or modify computer configurations using Device Manager. Ident
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Top components TouchPad Component Description (1) TouchPad light Off—Touchpad is on. Amber—Touchpad is off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Press the left side of the TouchPad button to execute functions like the left button on an external mouse. (4) Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse. *This table describes factory settings. To
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Lights Component Description (1) TouchPad light Off—TouchPad is enabled. ● Amber—TouchPad is disabled. ● (2) Caps lock light On—Caps lock is on (3) Power light On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. ● (4) Wireless light ● White—An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber—No wireless devices are detected. Top components 7
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Button and speakers Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in Sleep, press the button to exit Sleep. ● When the computer is in Hibernation, press the button to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least five seconds to turn off the comp
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Send e-mail key Opens a new e-mail in your default e-mail client. (3) Media application key Launches CyberLink PowerDVD. (4) Web browser key Launches default web browser. (5) Print key Sends the currently-active document to the default printer. (6) Calculator key Launches the calculator application. (7) fn key Displays system information when pressed in conjunction with the esc key
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Display Component Description (1) Wireless antenna (2) Sends and receives signals from one or more wireless devices. (2) Internal microphone Records sound. (3) Integrated webcam (select models only) Records audio and video and captures still photographs. (4) Webcam light (select models only) On—The webcam is in use. 10 Chapter 2 External component identification
