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HP Pavilion TouchSmart 11 Notebook PC
Maintenance and Service Guide
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© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Display ................................................................................................................................... 4 Buttons and speakers .............................................................
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5 Removal and replacement procedures for Customer Self-Repair parts ............................. 26 Component replacement procedures ........................................................................................ 26 Battery ................................................................................................................... 27 Service cover .......................................................................................................... 28 Hard drive ...........
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Remove everything and reinstall Windows ................................................................. 68 Recovering using HP Recovery Manager .................................................................... 69 What you need to know ............................................................................ 69 Using the HP Recovery partition to recover a minimized image (select models only) .................................................................................. 70 Using HP Rec
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viii
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1 Product description Category Description Product Name HP Pavilion TouchSmart 11 Notebook PC Processor AMD® A6-1450 1.40-GHz processor (1.00-GHz front-side bus (FSB), 2.00-MB L2 cache, DDR3L-1066-MHz, quad core, 8 W, with dynamic configurable TDP) AMD A4-1250 1.00-GHz processor (1.00-GHz FSB, 1.00-MB L2 cache, DDR3L-1333- MHz, dual core, 8 W) Chipset AMD system on chip (SoC) fusion controller hub (FCH) integrated in accelerated processing unit (APU) Graphics Internal graphics: ● AMD Radeon™ HD
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Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness Support for Serial ATA Support for Accelerometer hard drive protection Support for the following hard drives: ● 500-GB, 5400-rpm, 7.0-mm ● 320-GB, 5400-rpm, 7.0-mm Optical drive Support for external DVD±RW Double-Layer with SuperMulti Drive only Audio and video Integrated HP TrueVision webcamera: HD (1280×720 by 30 frames per second), fixed (no tilt), with activity light Single digital microphon
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Category Description Keyboard/pointing 91%-size, textured, island-style keyboard (no numerical keypad) devices Touchpad requirements: ● 2013 Touchpad ● Taps enabled as default ◦ 2-finger scroll ◦ Pinch/zoom ◦ Edge swipe Support for PS/2 interface Support for Multi Gestures, with ability to turn on and off Support for Windows 8 Modern TouchPad Gestures Power requirements Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.
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2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable, purchased se
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Item Component Description (4) HP TrueVision HD Webcamera Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcamera, from the Start screen, type c, and then select CyberLink YouCam from the list of applications. (5) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructio
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Buttons and speakers Item Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stoppe
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Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. Keys 7
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Lights Item Component Description ● (1) Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● (3) Mute light Amber: Computer sound is off. ● Off: Computer sound i
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TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. TouchPad 9
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Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) External monitor port Connects an external VGA monitor or projector. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal
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Right side Item Component Description (1) Audio-out (headphone) jack/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and En
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Bottom Item Component Description (1) Service cover Provides access to the hard drive bay, the WLAN module slot, and the memory module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact suppor
