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HP ENVY 15 Notebook PC and
HP ENVY TouchSmart 15 Notebook PC
Maintenance and Service Guide
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© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Product notice This guide describes fe
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Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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vi Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 9 Display .................................................................................................................................................. 9 Buttons and
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WLAN module .................................................................................................................... 44 Hard drive .......................................................................................................................... 46 Memory module ................................................................................................................. 48 6 Removal and replacement procedures for Authorized Service Provider parts ........................
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Determining the BIOS version ......................................................................................... 101 Downloading a BIOS update ........................................................................................... 101 Using Advanced System Diagnostics ............................................................................................... 102 9 Specifications .......................................................................................................
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1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP ENVY 15 Notebook PC √√ HP ENVY TouchSmart 15 Notebook PC Processors ● AMD® A10-5750M 2.50 GHz √ processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-5350M 2.90 GHz processor (turbo up to 3.5
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Processors (continued) ● Intel® Quad Core® i7-4900MQ 2.80 √ GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 37 W) ● Intel Quad Core i7-4700M
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics Internal graphics: √ ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeon HD 8450G graphics (only on computer models equipped with an AMD A6 processor) ● AMD Radeon HD 8350G graphics (only on computer models equipped with an AMD
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB×16 DDR3 1 GHz×8PCs) ● nVidia N14P-GV2 GeForce 740M with 2048 MB of dedicated video memory (128 MB×16 DDR3 1 GHz×8PCs) ● N15S-GT GeForce 840M with 2048 MB
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Memory Two customer-accessible/upgradable √√ memory module slots Support for DDR3L (1600 MHz) dual channel Support for up to 16834 MB of system RAM in the following configurations: ● 16834 MB (8192 MB×2) ● 12288 MB (8192 MB+4096 MB) ● 8192 MB (8192 MB×1, 4096 MB×2) ● 6144 MB (4096 MB+2048 MB) ● 4096 MB (4096 MB×1, 2048 MB×2) Support for Intel Rapid Start Technology √ (select mode
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Audio and video Quad speakers √√ Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface √√ card (NIC) Wireless Integrated wireless local area netwo
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Ports ● AC adapter, HP Smart √√ ● Audio-in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 port Keyboard/pointing devices Full-size, island-style keyboard with √√ numeric keypad DuraCoat Backlit Gesture support: MultiTouch gestures enabled, two-finger scrolling, and p
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Security (continued) ● Intel AT-p Ready √ Operating system Preinstalled: Windows 8.1 √√ Ubuntu Linux √ Serviceability End user replaceable parts: √√ ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● WLAN module ● mSATA SSD √ 8 Chapter 1 Product description
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2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs. (5) WLAN antennas (2)* Send and receive wireless signals to communicate
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Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hol
