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4630/4630SW IP Telephone
Release 2.0
User’s Guide
555-233-764
Issue 2.0
December 2003
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Copyright 2003, Avaya Inc. Such intrusions may be either to/through synchronous (time- All Rights Reserved multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: Notice Utilization (of capabilities special to the accessed equipment) Every effort was made to ensure that the information in this document Theft (such as, of intellectual property, financial assets, or toll was complete and accurate at the time of printi
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Electromagnetic Compatibility (EMC) Standards Means of Connection This product complies with and conforms to the following Connection of this equipment to the telephone network is shown in the international EMC standards and all relevant national deviations: following tables. Limits and Methods of Measurement of Radio Interference of Canadian Department of Communications (DOC) Interference Information Technology Equipment, CISPR 22:1997 and Information EN55022:1998. Information Technology Eq
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Japan For 4630: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions. For 4630SW: This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a d
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Contents About This Guide xi ■ Overview xi ■ Intended Audience xi ■ Issue Date xi ■ How to Use This Document xii ■ Document Organization xii ■ Conventions Used xiii Symbolic Conventions xiii Typographic Conventions xiii ■ Related Documentation/Training xiii 1 Introducing Your 4630/4630SW IP Telephone 1-1 ■ Introduction 1-1 ■ The 4630/4630SW IP Telephone 1-2 ■ Using the Touchscreen 1-4 Navigating Application Screens 1-5 ■ 4630/4630SW IP Telephone Applications 1-5 Phone Application 1-6 Speed Dial
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Contents 2 Using Your 4630/4630SW IP Telephone 2-1 ■ Introduction 2-1 ■ Making Calls 2-2 Manual Dialing 2-2 Automatic (Speed) Dialing 2-3 Calling a Party From the Call Log 2-5 Calling a Party From the Directory 2-5 Calling a Party From the Web Access Application 2-6 ■ Receiving Calls 2-6 ■ Call Handling Features 2-7 Conference 2-7 Hold 2-7 Mute 2-8 Redial 2-8 Speakerphone 2-9 Transfer 2-11 3 Using the Speed Dial Application 3-1 ■ Introduction 3-1 ■ Speed Dial Groups 3-1 Changing or Deleting a Gr
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Contents 5 Using the Directory Application 5-1 ■ Introduction 5-1 ■ About the Directory 5-1 ■ Locating a Phone Number Using the Directory 5-2 ■ Calling a Person Listed in the Directory 5-4 ■ Adding a Directory Entry to a Speed Dial Group 5-5 ■ Resolving Search- or Directory-Related Problems 5-6 Trouble Message Resolution 5-6 6 Using the Voice Mail Application 6-1 ■ Introduction 6-1 ■ Accessing the Voice Mail Application 6-2 ■ Using the Inbox 6-3 ■ Working With Your Messages 6-5 Voice Message Opt
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Contents 8 4630/4630SW IP Telephone Options 8-1 ■ Introduction 8-1 ■ Accessing the Options and Preferences Screen 8-1 ■ Touchscreen Options 8-2 Setting the Screen Idle Timeout Duration 8-2 Setting the Keyboard Layout 8-3 Setting Button Click Feedback 8-4 Calibrating the Screen 8-4 Cleaning the Screen 8-5 ■ Call Log Options 8-5 Activating/Deactivating Call Logging 8-6 Archiving the Call Log 8-7 Reviewing/Updating the FTP Server IP Address 8-8 ■ Phone Application Options 8-9 Setting Edit Dialing 8
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Contents 9 Headsets and Handsets 9-1 ■ Introduction 9-1 ■ Headsets for 4600 Series IP Telephones 9-1 ■ Handsets for 4600 Series IP Telephones 9-2 10 Troubleshooting 10-1 ■ Introduction 10-1 ■ Basic Troubleshooting 10-2 ■ Troubleshooting 4630 Applications 10-5 ■ Resetting and Power Cycling the IP Telephone 10-8 Resetting Your Phone 10-8 Power Cycling the Phone 10-9 Index IN-1 Issue 2.0 December 2003 ix
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Contents x Issue 2.0 December 2003
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About This Guide 0 Overview 0 This guide covers how to use your 4630/4630SW IP Telephone. The 4630/4630SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement. This guide contains ten chapters, geared to how
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How to Use This Document About This Guide How to Use This Document 0 This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4630/4630SW IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform. Document Organization 0 This guide contains the following chapters: Chapter 1 Describes each element on the face of the Introducing Your
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About This Guide Conventions Used Conventions Used 0 This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions 0 These symbols precede additional information about a topic. NOTE: NOTES: Typographic Conventions 0 This guide uses the following typographic conventions: Document Underlined type indicates a chapter, section, or sub-section in this document containing additional information about a topic. When viewed online
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Related Documentation/Training About This Guide xiv Issue 2.0 December 2003
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Introducing Your 4630/4630SW IP Telephone 1 1 Introduction 1 The 4630 and 4630SW IP Telephones are new and innovative telephones that combine traditional telephony features with an easy-to-use touchscreen, exciting display options such as a stock ticker, and access to the World Wide Web. Using a phone has never been easier with the 4630/4630SW’s online corporate phone directory, a call log, and more than 100 available Speed Dial buttons. This chapter introduces you to the layout of the 463
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Introduction Introducing Your 4630/4630SW IP Telephone The 4630/4630SW IP Telephone 1 The 4630 and 4630SW IP telephones are multi-line phones, typically with from 3 to 5 call appearance (incoming/outgoing) lines, up to 21 administrable Feature buttons (as assigned by your System Administrator, and including 5 fixed Feature buttons), a 4 1/2 inch by 3 1/3 inch screen display, and a two-way speakerphone. Figure 1-1. The 4630/4630SW IP Telephone 1 2 3 4 5 7 6 3 8 9 10 1-2 Issue 2.0 December 2
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Introducing Your 4630/4630SW IP Telephone Introduction Table 1-1. 4630/4630SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description 1 Screen This dial adjusts the display screen’s brightness, and is Brightness located on the back side of the upper right corner of the Control telephone main housing. 2 Top Display The top line of every application screen provides the Line following information or options: ■ Time of Day and Current Date, Help T
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Using the Touchscreen Introducing Your 4630/4630SW IP Telephone Table 1-1. 4630/4630SW IP Telephone Button/Feature Descriptions — Continued Callout Button/Feature Button/Feature Number Name Description 7 Volume Control Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. As you increase or () decrease the volume, the top display area provides either a speaker, headset, handset, or ringer icon to indicate for which item you are adjusting volume, follow
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Introducing Your 4630/4630SW IP Telephone 4630/4630SW IP Telephone Applications ■ Clean the screen on a regular basis using screen wipes or another non-abrasive product designed for this purpose. ■ If the display “times out” (goes blank) due to inactivity, touch the screen, pick up the handset, or press any button to restore the display. Navigating Application Screens 1 Navigate the 4630’s application screens by selecting Feature buttons or application-specific buttons, depending on the acti
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4630/4630SW IP Telephone Applications Introducing Your 4630/4630SW IP Telephone Phone Application 1 The primary application is the Phone application, through which you can make calls or select administered Feature buttons from the Feature button panel on the right side of the screen. When the Phone application is displayed, the phone is in its “default” state. The Phone display screen has five distinct areas: 1. The Top Line includes: Time of Day/Current Date, Volume Control, call/feature in
