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Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100
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Document status: Standard Document issue: 01.02 Document date: 12 June 2009 Product release: 6.0 Job function: Product Fundamentals Type: User Guide Language type: English Copyright © 2009 Nortel Networks. All rights reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products
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Contents New in this release 5 Features 5 Other changes 5 Revision history 5 Welcome 6 Your new IP Softphone 3456 6 Requirements 7 Online help 7 Nortel preferred configurations 7 Related publications 7 Feature overview 8 Starting up 8 Signing in 9 Screen layout 9 Making a call 10 Receiving calls 12 Placing calls on hold 13 Hold and resume 14 Mute 15 Call Transfers 15 Blind Transfer 16 Announced Transfer 18 Quick Transfer List 20 Contacts 24 Creating Contacts 24 Viewing Contacts 26 Dialling Conta
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- 4 - Contents Voicemail Settings 32 Accessing Voicemail 34 Video Phone 34 Making a Video Call 35 Receiving a Video Call 36 Video Conferencing 36 Managing Conference Calls 37 Troubleshooting 40 Configuration changes do not work 40 Call Detail Reporting 40 Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks
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New in this release The following sections detail what’s new in IP Softphone 3456 User Guide (NN43080- 100) for Nortel Communication Server 1000 Release 6.0: � Features (page 5) � Other changes (page 5) Features The IP Softphone 3456 User Guide (NN43080-100) is new for CS 1000 Release 6.0. Other changes Revision history June 2009 Standard 01.02. This documents reflects a change to Nortel preferred configuration list. June 2009 Standard 01.01. This document is a new NTP for Communication Server
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Welcome This section introduces IP Softphone 3456 and describes the available features. Navigation � Your new IP Softphone 3456 (page 6) � Requirements (page 7) � Online help (page 7) � Nortel preferred configurations (page 7) � Related publications (page 7) Your new IP Softphone 3456 The current IP Softphone 3456 offering provides instant messaging, and voice and video communications. The Communication Server 1000 and IP Softphone 3456 provide voice, video communication with rich telephony
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- 7 - Welcome Requirements The following basic hardware specification is required to operate the IP Softphone 3456: � Intel Pentium III 1.3 GHz or equivalent � Windows 2000/XP/Vista �512 MB RAM � 50 MB hard disk space � 16 Bit, full-duplex sound card � IP connection Depending on the configuration of your workstation or laptop, you may also need to obtain a microphone and speakers, or a USB headset with microphone. If it is your intention to use the softphone video call/conferencing features,
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Feature overview This section describes features that are available on the IP Softphone 3456. Navigation � Starting up (page 8) � Signing in (page 9) � Making a call (page 10) � Receiving calls (page 12) � Placing calls on hold (page 13) � Mute (page 15) � Call Transfers (page 15) � Conference Calls (page 28) � Voicemail (page 32) � Video Phone (page 34) Starting up Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking the Start menu and navigating to the IP Softphone
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- 9 - Feature overview Signing in The IP Softphone 3456 should sign in to your SIP account automatically if your account has been correctly configured. In some circumstances (depending on how the system administrator has configured the softphone), you may be asked to authenticate to a login server during application start up. If you are unsure how to login, see your system administrator. Screen layout Before continuing, it would be worth spending some time on the interface layout. Not all f
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- 10 - Feature overview Making a call Calls can be made from the IP Softphone 3456 in a number of different ways. Users can make calls by double-clicking on any name in the contact list, by typing a number in using the keyboard and pressing Enter, or by opening the Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks
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- 11 - Feature overview dial pad and using the mouse to click on the numbers required. The following instructions show you how to open the dial pad and dial a number using the mouse. 1 Click the dial pad button . 2 Using the mouse, click on the dial pad numbers that you would like to dial. The number appears on the display screen. 3 Click the dial button . End the call by clicking on . Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyrig
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- 12 - Feature overview Receiving calls When a call is received by the IP Softphone 3456, a number of things occur. First, the phone rings (if sound is enabled on your system); second, the caller’s number or ID is displayed on the IP Softphone 3456 display screen. Thirdly, if the IP Softphone 3456 is running in the background, that is, if you are working in another application, a Web browser, for example, you still see a visual notification of the call, in the form of a pop-up messages that
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- 13 - Feature overview To answer the call: � Click on the found on the IP Softphone 3456 interface. or � Click on the found on the desktop pop-up. To reject the call and forward it to your voicemail service (if configured), click on . Placing calls on hold Calls can be placed on hold at any time. When a call is on hold, you cannot hear the caller and they cannot hear you. When a call is on hold, the message ‘Call on hold’ is displayed on the screen and the hold button is highlighted. Nortel
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- 14 - Feature overview When a call is on hold, it is possible to make a second call by pressing the Start another call button . Hold and resume To place a call on hold, press the Hold button during the call. To resume the call, just press the Hold button again. Hold and open another call 1 During a call, press the Start another Call button . A new dial tab opens in the interface window. 2 Dial the new recipient’s number. 3 Click the button. 4 To switch between calls, click on the tabs. When
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- 15 - Feature overview Call waiting When you are on a call and another call comes in, the phone rings and the second call appears in a tab on the phone screen. To answer the call and place the current call on hold, click the new caller tab. The new call is answered when you click the tab, so there is no need to click the green answer button. Mute At any time during a call, you can mute your microphone so that the caller cannot hear what you are saying; you, however, are still be able to he
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- 16 - Feature overview � Quick transfer – Pass the call straight to a number in your quick transfer list (more on this later in this section), or to your chosen Default quick transfer destination. Each of these transfer methods are described in the following sections: � Blind Transfer (page 16) � Announced Transfer (page 18) � Quick Transfer List (page 20) Blind Transfer A blind transfer is probably the easiest method of transfer available on the IP Softphone 3456 interface and is performed
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- 17 - Feature overview 4 When prompted, enter the destination number using either the dial pad or the numeric keys on your keyboard. 5 Click the Transfer button. 6 The call is passed to the transfer destination and your phone hangs up. Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks
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- 18 - Feature overview Announced Transfer An announced transfer is often seen as the preferred method of call transfer, because it enables you to find out whether the destination recipient is available and ready for the transfer or not. To perform an announced transfer: 1 Answer the call by pressing the button. 2 During the call, press the drop-down menu button located just to the right of the Default Transfer button (the transfer button only appears on phone display when an active call is
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- 19 - Feature overview 4 A new tab opens and the caller is placed on hold. Enter the transfer destination’s number. 5 Click the button. 6 When the recipient answers, announce the caller and then press the Transfer button. Note: If the recipient does not answer, you can return to the call originator by clicking the button to disconnect the second call (ensure that the second call tab is selected, otherwise you will disconnect the caller). Nortel Communication Server 1000 IP Softphone 3456
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- 20 - Feature overview 7 The call is transferred to the destination and your phone hangs up. Quick Transfer List A quick transfer list can be created to provide users with fast access to common transfer destinations – for example, a Personnel Assistant (PA) may require fast access to a select group of managers that they commonly field calls for. Once created, a quick transfer list can be accessed during an active call and the caller can be transferred quickly to any of the numbers. Note: Wh
