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MITEL
3300 IP Communications
Platform
5312 IP and 5324 IP Phones
User Guide
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5312/5324 IP Phones User Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not ® warranted by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document
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Table of Contents ABOUT YOUR PHONE ............................................................................................. 1 Ring/Message indicators .....................................................................................................4 Selecting Menu Options.......................................................................................................4 Using Your IP Phone with Mitel Unified Communicator Express.........................................4 Usin
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5312/5324 IP Phones User Guide CALL HANDLING....................................................................................................14 Hold ................................................................................................................................... 14 Mute................................................................................................................................... 14 Transfer ............................................................
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5312/5324 IP Phones User Guide Phone Lock........................................................................................................................28 User PIN (5324 IP Phone only) .........................................................................................29 Trunk Flash........................................................................................................................29 Record a Call .............................................................
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5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator. The 5312 IP Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys f
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5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone 2
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5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide. 2) Softkeys (5324 IP Context-sensiti
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5312/5324 IP Phones User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ. To select menu items on the display: 1. On a 5324
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5312/5324 IP Phones User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on),
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5312/5324 IP Phones User Guide Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Turn the phone so that the front faces away from you. 2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit. 3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows: • For a high–angle mount, hinge the t
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5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( MENU ). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or ( DOWN ). 5. Press ( MENU ). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using t
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5312/5324 IP Phones User Guide Feature Keys You can use ( MENU ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. Note: You can only program Speed Call keys using the ( MENU ) key on the 5312 IP Phone. See Speed Call Keys for details. To program some features to a personal key, yo
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5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press ( REDIAL ). Answer a call Do one of the following: • Lift the handset. • Press ( SPEAKER ). • Press the flashing Line appearance key and lift the handset. • Press the flashing Line appearance. Emergency Calls Warning f
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5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1.
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5312/5324 IP Phones User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press ( REDIAL ). Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial the appropriate feature access code. To Redial a saved number: • Lift the handset, and then dial appropriate the feature access code. Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during
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5312/5324 IP Phones User Guide Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press ( HOLD ) between digits to create a one–second pause during dialing; press ( HOLD ) m
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5312/5324 IP Phones User Guide Auto–Answer To enable or disable Auto–Answer: • Press the programmed Auto-Answer feature key. To enable or disable Auto-Answer on a 5324 IP Phone only: 1. Press ( MENU ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: • To enable Auto-Answer, press the TurnOn softkey. • To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: • Begin speaking. Your phone's Handsfree microphon
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5312/5324 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature access code and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off du
