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USER GUIDE
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3300 ICP 8.0 UR3
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Table of Contents ABOUT YOUR PHONE .............................................................................................................. 1 Elements of Your Phone ............................................................................................................. 3 Ring/Message indicators............................................................................................................. 4 Selecting Menu Options........................................................
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Redial ........................................................................................................................................ 13 Redial – Saved Number ............................................................................................................ 13 Speed Call Keys........................................................................................................................ 14 Speed Call – Personal .......................................................
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Attendant Call Hold - Remote Retrieve.................................................................................... 27 Call Park.................................................................................................................................... 28 Call Pickup................................................................................................................................ 29 Campon..............................................................................
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FAILOVER MODE.................................................................................................................. 44 EMERGENCY CALLS............................................................................................................ 44 iv
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ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both ph
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The 5212 IP Phone The 5224 IP Phone 2
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Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Options" elsewhere in this guide. 2) Softkeys (5224 IP C
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• (MESSAGE) : provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note : The Ring/Message indicator also flashes when messages are waiting. 6) Keypad Use to dial. 7) Programmable Provides 12 keys that can be programmed as speed call keys, feature keys, Personal Keys and or line appearance keys, according to your communication needs. Personal Designation Card keys have status indicators. On a 5224 IP Phone, the bottom right personal
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To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. Procedures in this guide show all menu selection options, where applicable—for example, "Press the * or Yes softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for example, "On a 5224 IP Phone only, press the Save s
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TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous e
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CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or ( DOWN ). 5. Press ( SUPERKEY ). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: • Press
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Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. NOTE: You can only use the key on the 5212 IP Phone to program Speed Call keys. See Speed Call Keys for details. To program some features to a personal key, you must dial a feature access code. A
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1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. 10
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MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press ( REDIAL ). Answer a call Do one of the following: • Lift the handset. • Press ( SPEAKER ). • Press the flashing Line appearance key and lift the handset. • Press the flashing Line appearance key and press ( SPEAKER ). Emergency Calls Warning for em
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more information, contact your System Administrator. To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL 3. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP F
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• If the next letter in the name is on the same digit key as the previous letter, press the —> softkey before proceeding. • If required, press —> softkey to add a space between the first and last name. 4. Press the Lookup softkey. • If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched. • If the system option “Phonebook Lookup – Display User Loca
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Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. 14
