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ADMINISTRATION GUIDE
BUSINESS SERIES
Linksys Voice System
SPA 900 Series IP Phones
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CONTENTS Document Audience i-ix How This Document is Organized i-x Related Documentation i-x Technical Support i-x CHAPTER 1 Introducing Linksys IP Phones 1-1 Overview 1-1 Linksys IP Phone Features 1-2 SPA901 Features 1-4 SPA92x, SPA94x, SPA962 1-4 Ensuring Voice Quality 1-4 Feature Descriptions 1-5 SIP Proxy Redundancy 1-5 Supported Codecs 1-6 Other Features 1-7 Technology Background 1-8 Session Initiation Protocol 1-9 Using Linksys IP Phones with a Firewall or Router 1-9 Network Address Tran
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Contents Front Panel 2-4 Back Panel 2-5 SPA922 2-5 SPA932 2-5 SPA941 2-6 Front Panel 2-7 Back Panel 2-7 SPA942 2-7 SPA962 2-8 Front Panel 2-9 Back Panel 2-9 SPA9000 IP PBX System 2-9 Establishing Connectivity 2-9 Bandwidth Requirements1 2-10 Installing the SPA900 Series IP Phone 2-10 Assembling the Phone and Connecting to the Network 2-11 Attaching the Desk Stand 2-11 Mounting the Phone to the Wall 2-11 Turning on the Phone 2-12 Using the Administration Web Server 2-12 Connecting to the Admini
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Contents Localization 3-5 Changing the Display Background (SPA942/962) 3-7 Using the SPA932 (Sidecar) with the SPA962 3-8 Configuring the SPA9000 for the SPA932 3-9 Configuring the Broadsoft Server for the SPA932 3-10 Configuring the Asterisk Server for the SPA932 3-11 Configuring the SPA932 3-11 Monitoring the SPA932 3-15 Configuring the Web Service 3-15 Web Interface Basic and Advanced Views 3-15 Configuration Parameters 3-16 Notes 3-16 Data Types 3-17 RSS Newsfeeds (SPA962) 3-21 Call Appear
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Contents Audio Volume Adjustment 3-32 Managing Ring Tones 3-33 Configuring a Dial Plan 3-34 Dial Plan Digit Sequences 3-34 Dial Plan Rules 3-35 Digit Sequence Syntax 3-35 Element Repetition 3-35 Sub-sequence Substitution 3-35 Intersequence Tones 3-36 Number Barring 3-36 Interdigit Timer Master Override 3-36 Local Timer Overrides 3-36 Pause 3-36 Dial Plan Examples 3-36 Dial Plan Timers 3-37 Interdigit Long Timer 3-37 Interdigit Short Timer 3-38 Dial Plans 3-38 System Administration 3-38 Reboot
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Contents 5 Preferences 4-4 5.1 Block Caller ID 4-5 5.2 Block Anonymous Call 4-5 5.3 Do Not Disturb 4-5 5.4 Secure Call 4-6 5.5 Dial Assistance 4-6 5.6 Preferred Audio Device 4-6 5.7 Auto Answer Page 4-6 5.8 Preferred Audio Device 4-7 5.9 Preferred Audio Device 4-7 5.10 Preferred Audio Device 4-7 5.11 Preferred Audio Device 4-7 5.12 Preferred Audio Device 4-7 6 Call Forward 4-8 6.1 CFWD All Number 4-8 6.2 CFWD Busy Number 4-8 6.3 CFWD No Ans Number 4-8 6.4 CFWD No Ans Delay 4-8 7 Time/Date 4-9
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Contents 10 Product Info 4-13 10.1 Product Name 4-13 10.2 Serial Number 4-14 10.3 Software Version 4-14 10.4 Hardware Version 4-14 .10.5 MAC Address 4-14 .10.6 Client Cert 4-14 10.7 Customization 4-14 11 Status 4-14 Phone 4-15 Ext 1/2/3/4 4-15 Line 1, 2,3,4 4-15 Provisioning 4-15 Call Statistics History 4-16 12 Reboot 4-16 13 Restart 4-16 14 Factory Reset 4-16 15 Custom Reset 4-16 16 Set Password 4-17 17 Set LCD Contrast 4-17 18 CallPark Status 4-17 19 Language (SPA922, 942, and 962) 4-17 20 G
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Contents Optional Network Configuration 5-7 VLAN Settings 5-8 SIP Tab 5-9 SIP Parameters 5-9 SIP Timer Values (sec) 5-11 Response Status Code Handling 5-13 RTP Parameters 5-13 SDP Payload Types 5-14 NAT Support Parameters 5-16 Linksys Key System Parameters 5-17 Provisioning Tab 5-18 Regional Tab 5-19 Call Progress Tones 5-19 Distinctive Ring Patterns 5-20 Control Timer Values (sec) 5-21 Vertical Service Activation Codes 5-22 Vertical Service Announcement Codes 5-25 Outbound Call Codec Selectio
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Contents User 5-48 Call Forward 5-48 Speed Dial 5-48 Supplementary Services 5-48 Web Information Service Settings (SPA962) 5-49 Traffic Service Information Settings (SPA962) 5-49 Audio Volume 5-50 Phone GUI Menu Color Settings (SPA962 only) 5-50 932 Tab (SPA962 only) 5-51 General 5-51 Unit 1 5-52 Unit 2 5-53 SPA932 Status 5-54 Linksys IP Phone Administrator Guide viii Firmware Version 5.1
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Preface This guide describes administration and use of the Linksys Voice System (LVS) IP phones. This preface describes: • Document Audience, page ix How This Document is Organized, page x Related Documentation, page x Technical Support, page x Document Audience This document is written for the following audience: Internet Telephony Service Providers (ITSPs, abbreviated to SPs) offering services using LVS products Value-Added Resellers (VARs) and resellers who need LVS configuratio
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Preface How This Document is Organized How This Document is Organized To do this ... Refer to Get an overview of Linksys IP phones and their Chapter 1, “Introducing Linksys IP Phones” functions Use the different administration and configuration Chapter 2, “Getting Started” tools provided for managing Linksys 900 Series IP phone Configure and monitor a Linksys 900 Series IP Chapter 3, “Managing Linksys IP Phones” phone Find configuration and monitoring options Chapter 4, “SPA900 Series LCD Com
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CH A P T E R 1 Introducing Linksys IP Phones This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following: Overview, page 1-1 Linksys IP Phone Features, page 1-2 Feature Descriptions, page 1-5 Technology Background, page 1-8 Overview Table 1-1 summarizes the ports and features provided by the Linksys 900 Series IP phones described in this document. Table 1-1 Linksys IP Phones Product Name RJ-45 Voice Lines Additional Features/Notes SPA901 One
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features Note PoE units (SPA922, SPA942, and SPA962) do not come with an external power adapter. The PA100 power supply must be ordered separately if you are not using a PoE switch. Figure 1-1 illustrates how the IP phones are connected in a VoIP network. Figure 1-1 Linksys IP Phones in a VoIP Network Linksys IP Phone Features The following telephony features are provided by the different models of Linksys IP phones. An asterisk (
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features Music on Hold * Call Waiting Outbound Caller ID Blocking Call Transfer - Attended and Blind Call Conferencing Call Pick Up - Selective and Group * Call Park and UnPark * Call Swap Call Back on Busy Call Blocking - Anonymous and Selective Call Forwarding - Unconditional, No Answer, On Busy Hot Line and Warm Line Automatic Calling Call Logs (60 entries each): Made, Answered, and Missed Calls Do Not D
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Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features SPA901 Features The SPA901 provides the following features that are not needed with the Linksys IP phones that provide an LCD display: Built-in Interactive Voice Response (IVR) system to check status and change configuration Ringer and Handset Volume Controls Handset Input Gain Adjustment SPA92x, SPA94x, SPA962 The SPA921, SPA922, SPA941, SPA942, and SPA962 provide an LCD display and additional features that are not p
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions Table 1-2 Speech Quality Metrics G.729 Medium 4 G.723.1 High 3.8 Note Linksys IP phones support all the above voice coding algorithms. Feature Descriptions Linksys IP phones are full featured, fully programmable IP phones that can be custom provisioned within a wide range of configuration parameters. This chapter contains a high-level overview of features to provide a basic understanding of the feature breadth and capabilities o
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions If the Linksys IP phone is currently using a lower priority proxy server, it periodically probes the higher priority proxy to see whether it is back on line, and attempts to switch back to the higher priority proxy whenever possible. Supported Codecs Negotiation of the optimal voice codec sometimes depends on the ability of Linksys IP phone to “match” a codec name with the far-end device/gateway codec name. Linksys IP phones al
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Chapter 1 Introducing Linksys IP Phones Feature Descriptions Other Features Table 1-4 summarizes the features provided by Linksys IP Phones. Table 1-4 Linksys Phone Features Feature Description Music On Hold On a connected call, Linksys IP phones may place the remote party on call. If the remote party indicates that they can still receive audio while the call is holding, the MOH server sends streaming audio. Secure Calls A user (if enabled by service provider or administrator) has the op
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Chapter 1 Introducing Linksys IP Phones Technology Background Table 1-4 Linksys Phone Features (continued) Feature Description Voice Activity Voice Activity Detection (VAD) with Silence Suppression is a means of Detection with Silence increasing the number of calls supported by the network by reducing the Suppression and required bidirectional bandwidth for a single call. VAD uses a very Comfort Noise sophisticated algorithm to distinguish between speech and non-speech Generation signal
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Chapter 1 Introducing Linksys IP Phones Technology Background Using Linksys IP Phones with a Firewall or Router, page 1-9 Using Linksys IP Phones with a Firewall or Router, page 1-9 Session Initiation Protocol Linksys 900 Series IP phones are implemented using open standards, such as Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. Figure 1-2 illustrates a SIP request for connection to another subscriber in the network. The requestor is called
