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Avaya 1603/1603SW/1603-I/1603SW-I IP
Deskphone User Guide
16-601444
Issue 4
February 2010
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© 2009 Avaya Inc. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and All Rights Reserved. use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" Notice license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from While reasonable efforts were made to ensure that th
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Contents Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone......................5 Overview of phone buttons and features..........................................................................................................6 LEDs................................................................................................................................................................8 Icons in the telephone display......................................................
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Contents Index.........................................................................................................................................31 4 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Chapter 1: Introduction to the 1603/1603SW/ 1603-I/1603SW-I IP Telephone The 1603/1603SW/1603-I/1603SW-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1603/1603SW/1603-I/1603SW-I IP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone. Not all features described in this use
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Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone Overview of phone buttons and features Name Description Message Waiting An illuminated red light in the upper-right corner of your Indicator phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. 6 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Overview of phone buttons and features Name Description Phone Display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. Avaya Menu Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, select the display language, view network information, and log out. Redial
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Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Table 1: Call/Line Appearance Button LEDs LED Description Steady green Call/line appearance is active. Slow blinking green Call/line appearance is ringing. Fast blinking green
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Paper labels Icon Description Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (when using Conference or Transfer feature). Conference is active. Conference is on hold. Paper labels Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has
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Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 10 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that prompts you for your extension. 1. Enter your extension. 2. Press # to select OK. 3. Enter your password. 4. Press # to select OK. Logging out of you
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Logging in to and out of your telephone 12 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, or press an available call/ line appearance button. 2. Dial the number you want to call. Redialing a number Press the Redial button to call the last number dialed. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 13
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Making calls 14 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. 1. If you are not on another call, do one of the f
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Handling calls 1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call. Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call, press the call/line appearance button f
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Chapter 5: Conference calls You can use conference calls to speak with up to three people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press the Conference button. The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the acti
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Conference calls 1. Press the Hold button during a conference call. The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press the call/line appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. 18 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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Chapter 6: Getting your messages The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, follow the instructions provided by your system administrator. 2. Follow the voice prompts from your voice mail system. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 1
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Getting your messages 20 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
