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IP Office
4601/5601 Phone User Guide
15-601078 Issue 04c - (12 December 2008)
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© 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents Contents 1. The Telephone 1.1 Call Appearance Buttons ..................................................................... 8 1.2 Logging On..................................................................... 8 1.3 Logging Off..................................................................... 8 2. Call Handling 2.1 Answering a Call ..................................................................... 10 2.2 Making a Call ...............................................................
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Chapter 1. The Telephone 4601/5601 Phone Page 5 IP Office 15-601078 Issue 04c (12 December 2008)
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The Telephone: 1. The Telephone This guide covers the use of the 4601 and 5601 phones on IP Office. Both phones are similar, however the 5601 is only supported on the IP Office whereas the 4601 is supported on a range of Avaya phone systems. 1. Message Lamp: This lamp is used as follows; On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication". 2. Call Appearance Buttons: Two Call Appear
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1.1 Call Appearance Buttons Having two call appearance buttons is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls. If you are set to receive a call waiting indication, the waiting call is indicated by the LED next to the call appearance key. Again you can switch between calls using the call appearance keys. 1.2 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to
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Chapter 2. Call Handling 4601/5601 Phone Page 9 IP Office 15-601078 Issue 04c (12 December 2008)
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2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and the LED next to the call appearance button flashes. If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. The default ringing cadences are: · Internal calls - single ring cadence · External calls - double ring cadence. To answer an incoming call: · If y
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Call Handling: Making a Call 2.3 Clearing a Call To clear an established call: · Replace the handset or press DROP. 2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Note · The number of parties allowed in a conference is controlled by your phone system. To add another party to a call: 1. Press CONFERENCE. 2. Dial the number of the person you want to add to the call. Wait for an answer. 3. To add the person to the call, press CO
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2.6 Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance button, you can then HOLD the first call and answer the second call. To put a call on hold: · Press HOLD and answer the second call by pressing its Call Appearance button. The LED beside the first call appearance button flashes to show that it is on hold. To return to the held call: · Clear or put on hold the second call and press the Call Appearance button of the held call. Notes · If the s
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Chapter 3. System Features 4601/5601 Phone Page 13 IP Office 15-601078 Issue 04c (12 December 2008)
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3. System Features As well as specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes 18 (see Default Feature Codes ). It also assumes that you have full access to all features and the public phone network. Consult your system administrator for details of short codes that may have been changed. Other System Features, that would normally be allocat
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System Features: Call Forwarding 3.2 Diverting Calls You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. To use Follow-Me-Here from another extension: In this case, N is your home extension · Dial *12*N# from the extension you are temporarily u
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3.4 Private Call The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call feature off. If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note · Private call is not a default feature. If you require this option, contact your administrator. 3.5 Parking Calls You can park one or m
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System Features: Parking Calls 3.6 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. Note · Not all systems support voicemail or have voicemail installed. The following options ar
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3.7 Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. *00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditional On *33*N# Call Queue *02 Forw
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Index Index B buttons 7 C call answering 10 clearing 11, 18 diverting 15 forwarding 14 hold 12, 18 incoming call 10 making 10 waiting 18 call appearance buttons 8 conference 11, 18 D default feature codes 18 diverting calls 15 do not disturb 15, 18 F follow me 18 forwarding 14, 18 H hold 12 hunt group 18 L logging off 8 logging on 8 M making calls 10 message 7, 12 P park call 16 private call 16 R redial 12 relay 18 ringing cadence 10 T toggle
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