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®
Savi W410/W420
Wireless headset system
User Guide
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Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Savi W410/W420 (D100 USB Adapter + WH300/350 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. Plantronics Savi User Guide
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Contents 1 Package Contents ................................................................ 4 6 Making Calls With Your Headset and PC ........................ 11 2 System Features ................................................................... 5 Software installation .................................................... 11 3 Headset Setup ...................................................................... 6 Making calls with your headset and PC ...................... 11 Installing the hea
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1 Package Contents Savi W410/W420 USB Adapter and Charger USB Adapter Base Power Supply Carrying Case Charger Base Base Stabilizer Savi WH300/350 Headset Headset Plantronics Savi User Guide 4
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2 System Features Savi USB Adapter Features Indicator Light Subscription Button Savi WH300/350 Headset Features Volume Button Indicator Light Call Control Button Mute Button Microphone Headset Plantronics Savi User Guide 5
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3 Headset Setup 2" 3.1 Adjust the Headband 50.8 mm 1 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears. 2 On the WH300, position the stabilizer T-bar above 2 your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. 1 3 2 front back Assembling Base 1 Separate the top from the bottom of the charger base. 2 Attach the base st
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4 System Setup Connecting the Power Supply Connecting the USB Adapter to your PC 1 Insert the USB adapter into USB Port on PC. The indicator 1 Connect the base power supply into the power jack on light on the USB adapter will be solid red to indicate the USB the charger base. adapter is powered on and will turn solid green when it finds 2 Connect the power supply to the outlet. The power the headset. indicator light will be solid green.. Docking and Charging the Headset NOTE The headset
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USB Adapter Indicator Light USB Adapter Status USB Indicator Light Headset subscribed, no activity Solid green Headset in talk mode Flashes green Headset muted Flashes red Incoming call Flashes red and yellow Headset not subscribed Solid red USB adapter subscription Flashes green and red USB adapter conference subscription Flashes green and yellow On conference call with one or more guest headsets subscribed Flashes yellow Plantronics Savi User Guide 8
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5 Using Your Headset System Powering Up the Headset If the headset battery is charged and connected to the headset, the headset is automatically on. The headset does not have an on/off button. Indicator Light Talk Time With a single full charge, the Savi W410/W420 will provide up to 9 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the adapter. Call Control Button Muting a Headset During A Cal
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Placing the Headset in Sleep Mode Subscribing a Headset If you won’t be using the headset for a long period of time and The headset and USB adapter that are supplied together are the headset will not be in the charging cradle, you can put the already subscribed to each other. However, if you wish to use headset in sleep mode. With the headset idle, press the call a new headset with your existing USB adapter or you need to control button for three seconds until you see the headset flash restor
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6 Making Calls With your Headset and PC Software Installation It is highly recommended that you install the Plantronics software. Though your Savi system will operate without the software, it will limit the system’s full capabilities. Install the Plantronics software to enable remote call answer/end with compatible softphones. The software can be downloaded at plantronics.com/software. After installation, to visit the Plantronics control panel, click on Start > Programs > Plantronics > Pla
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Conferencing Up to Three Guest Headsets While on a call, you can subscribe up to three guest headsets to your USB adapter for conferencing. As you add headsets to the adapter, an additional headset icon will appear in the Plantronics Control Panel with a number from 1 to 3 indicating the number of guest headsets subscribed to the adapter. Guests may conference in as described below: 1 While you are on a call, place the guest’s headset into subscription mode. 2 Short press (less than one s
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Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel. To start this program, click Start > Programs > Plantronics > Plantronics Control Panel. Devices Tab To configure your settings, select Plantronics D100 from the pull down menu and click the Device Settings box. Below are the setting options and defaults for the USB adapter and headset. NOTE Some parameters that do not apply to a particular Plantronics device may appe
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To change the PC Audio Bandwidth default in the software, go to: Start > Programs > Plantronics > Plantronics Control Panel > Device Settings – USB adapter. You also can toggle between narrowband and wideband audio by doing a short press (less than one second) followed by a long press (more than three seconds) on the USB adapter subscription button while it is in an idle state. The USB adapter light will flash red for four seconds upon entering narrowband mode and flash green for four sec
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Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing. Feature Set Lock See the Device Settings – Security Tab for more information. Device S
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Preferences Tab The Preferences Tab allows you to set preferences for the media player as well as other general settings. Options Feature Settings Default Media Player Action to Media Player – When a call begins Mute/pause/do nothing Pause – When a call ends Play/do nothing Play General Launch audio devices control panel (Provides a shortcut to the Windows Sounds and Audio Devices control panel.) Ring Both Headset and PC Selected/Not selected Not selected Microsoft OC/Lync Dial-tone Enabl
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8 Plantronics Update Manager All required software for Savi W410/W420 can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates. Check for Updates Automatically By enabling this check box, you will activate a periodic automatic check for available software updates. Check for Updates Now You can choose to check for available software updates at any time by clicking on
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9 T roubleshooting and Common Questions When I dial from my softphone Ensure your headset is charged. application, nothing happens. Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset. Ensure that the Plantronics software is installed. To download, visit plantronics.com/software. Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software. If the Plantronics software is not installed and you do n
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Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp EEE Yönetmeliğine Uygundur plantronics.com Netherlands For product support contact us at plantronics.com/support or call 1-800-544-4660. © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Savi, W410/W420, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks o
