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AT&T 585-321-114 Copyright © 1993 All Rights Reserved Issue 1 June 1994 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
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Table of Contents Preface 5 1. Before you Begin 7 Know Your Phone 7 Commonly Used Keys 10 Know Your Mailbox 10 Getting Into the CLASSIC MAIL System 12 2. Your Mailbox 15 First-Time Use 15 19 Recording a Greeting 21 Switching a Greeting 3. Your Messages 23 Letting CLASSIC MAIL Answer Your Calls 2 3 Knowing when You Have Messages 2 3 2 6 Listening to Your Messages iii
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Handling your Messages 28 Deleting and Undeleting a Message 29 Replying to a Message 30 Forwarding a Copy of a Message 32 Listening to Envelope Information 33 Sending a Message 34 Special Delivery Options 35 Group Lists 36 4. Off-Site Message Alert 39 How Off-Site Message Alert Works 3 9 Setting Up Off-Site Alert to a Phone 4 4 Setting Up Off-Site Message Alert to a Pager 4 5 Turning Off-Site Message Alert On or Off 4 6 Setting the Number of Attempts 4 7 Determining How Often You're Alerted 4 8
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Preface To streamline your telephone communication, your company has just installed a new round-the-clock voice messaging system, the CLASSIC MAIL™ Voice Messaging System. When you can’t take calls, the CLASSIC MAIL system answers your phone and stores messages in your personal mailbox. You can check your messages when- ever and from wherever you like. And, if you are tempo- rarily out of your office, you can have the CLASSIC MAIL system notify you at a phone or pager number each time a new mess
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● Chapter 2, “Your Mailbox” discusses how to open and initialize your “voice mailbox. ” ● Chapter 3, “Your Messages” discusses how to listen to your messages. ● Chapter 4, “Off-Site Message Alert” discusses how to use the CLASSIC MAIL system to alert you that you have messages even when you are out of the office. ● Chapter 5, “Transferring Calls into the CLASSIC MAIL System” discusses how to transfer outside callers into the CLASSIC MAIL system. Instructions on how to install the CLASSIC MAIL sy
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Before You Begin
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1. Before You Begin You probably already have many of the skills necessary to use the CLASSIC MAIL System. Know Your Phone Using the CLASSIC MAIL system is a simple matter of using a touch-tone phone. You press various keys to gain access to your mailbox, use its functions, and move around in the system. Before you use your mailbox, you should know that an operator or receptionist is called an attendant and a phone extension is called an intercom. 7 Chapter 1: Before You Begin
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You should also know how to perform these basic phone operations: ● Answer an outside call ● Call another intercom ● Transfer an outside call Your phone should resemble one of the phones in Figure 1A. The number and types of buttons will vary depending upon the model of phone system and the types of phone sets you have. There should be voice mail labels on the buttons similar to the one shown in Figure 1B for lines that are assigned to the CLASSIC MAIL system. Figure 1A: Typical Merlin telephone
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Figure 1B. Voice mail Iables No matter how many additional buttons your phone has, the dial pad and the numbered keys you press to make a call are the same on any phone. You’ll use the dial pad extensively for voice messaging, so you should be familiar with the star the pound keys and with the term enter, which simply means “press a key or keys. ” Figure 1C: Kevs used for CLASSIC MAIL voice messaging functions Star Key Pound Key Chapter 1: Before You Begin 9
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Commonly Used Keys There are certain keys on the dial pad that have a consistent use no matter what you’re doing with voice messaging: ** Returns you to the top-level menu 0 Transfers you to attendant # Accepts an entry OR gives access to company directory * Backs up to previous step or cancels an action Note: If you have a Merlin Plus, a Merlin 1030/3070, or a Merlin with Feature Package 2 installed, you may have to press the pound key twice to generate a tone. If you do not hear a tone when pr
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● Your recorded directory name which callers hear when there is no primary or alternate greeting, or when they use the company directorv. ● A mailbox number which is identical to your intercom number (if you have an intercom) or a three-digit number beginning with 9. Figure 1D: Elements of your voice mail box Chapter 1: Before You Begin 11
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You have been assigned either a regular mailbox or a guest mailbox. If your mailbox number is from 0-79, you have a regular mailbox. If your mailbox number is from 901 to 999, you have a guest mailbox. Your mailbox is capable of storing up to 60 minutes of recorded messages, and up to 180 seperate messages. Getting Into the CLASSIC MAIL System There are several ways to reach the CLASSIC MAIL system: ● Select a CLASSIC MAIL system access line on your Merlin telephone and dial the access code (nor
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● From an outside line, call your company and wait for the CLASSIC MAIL. system’s auto- mated answering service to answer. Once you gain access to the CLASSIC MAIL system, you will be instructed to press various keys on your telephone dial pad. These instructions will lead you through the use of the CLASSIC MAIL system’s features. If you don’t hear the instruction you expected, or if you’re not sure what to do, wait and these instructions will repeat. Often these repeated instructions will conta
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You r Mailbox
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2. Your Mailbox First-Time Use You must create a password the first time you open your mailbox. You will also record your name for the company directory. Finally, you should enter the first four letters of your last name into the company directory so callers who don’t know your mailbox number can still leave messages in your mailbox. To open and use your mailbox the first time: 1. Ask your manager for the CLASSIC MAIL system access code and your mailbox number. 2. Dial the access code from an av
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3. Enter your mailbox number. 4. To enter the temporary password, press 0000. Hear an instruction to enter your new password. 5. Enter a new password of four to eight digits. 6. When you are finished press # Hear your password played back to you. 7. To accept the password press # press ✱ OR to start again, Hear an instruction to record your name at the tone. 8. Record your name, then press # Hear a prompt requesting that you spell the first four letters of your name. CLASSIC MAIL System Mailbox
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9. Using table 2A, enter the first four letters of your last name exactly with two key presses per letter: OR to re-enter your name ✱ press Hear confirmation. 10. To accept the spelling press # OR to re-enter ✱ press 7 and 3 A 2 and 1 J 5 and 1 S 8 and 1 B 2 and 2 K T 5 and 2 8 and 2 C 2 and 3 L U 5 and 3 8 and 3 D 3 and 1 M V 6 and 1 Table 2A: 9 and 1 3 and 2 W E N 6 and 2 Corresponding key 9 and 2 3 and 3 X F O 6 and 3 sequences for letters 9 and 3 4 and 1 Y G P 7 and 1 1 and 2 4 and 2 Z H Q 1
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For example, to enter a Y, you would press 9 and then press 3 to specify that Y is the third letter on the 9 key. If your last name consists of fewer than four letters, you just enter the letters needed. For example, if John Simon wants to enter his last name he follows these steps: 1. For the first letter press 7 3 CLASSIC MAIL system’s recorded voice responds “S.” 2. For the second letter press 4 3 CLASSIC MAIL system’s recorded voice responds “I.” 3. For the third letter press 6 1 CLASSIC MAI
