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MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
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©2009, 2010 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.
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Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions. This equipment provides the scanning function as an option. However, this optional scanning function is already installed in some models. How to read this manual Symbols in this manual I
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CONTENTS Preface....................................................................................................................................... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam...............................
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Cannot remember the document password for a Private Print job...................................... 79 Printer Driver Problems .........................................................................................................80 Cannot print (port setting problems).................................................................................... 80 Cannot print (SNMP Community Name problems).............................................................. 80 Command line options not process
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Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab......................................................... 104 Error Messages .................................................................................................................... 106 Error Codes........................................................................................................................... 110 Error codes on print jobs ...................................
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6 CONTENTS
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1.TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel .............................................................................. 8 Clearing a Paper Jam............................................................................................................. 11 Locating a paper jam....................
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1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it. Misfeed in *** Paper jam has occurred inside the Remove the jammed paper following the guidance equipment. displayed on the touch panel. P.11 “Clearing a Paper Jam” Check paper size setting on
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1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Examine stapler in the Saddle Stitch Staple jam has occurred in the stapler Remove the jammed staples. unit of the saddle stitch unit. P.50 “Staple jam in the saddle stitch unit” Check staple cartridge in the Saddle No staples are left in the stapler of the Refill the staples. Stitch unit saddle stitch unit. P.59 “Refilling With Staples” Check staple cartridge No staples are left in the stapler of the Refill the s
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1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action The number of originals exceeds the The number of originals to be Reduce the number of originals to be scanned, and limits. scanned has exceeded the limit of try again. The scanned data are deleted. 1000 sheets during scanning. (The magazine sort or page number function is used.) The number of originals exceeds the The number of originals to be To print out the data for the originals stored (scanned) limits. sca
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1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam. 1 2 3 4 5 11 10 9 8 7 6 1. Reversing Automatic Document Feeder (optional) (lower) ( P.13) 2. Reversing Automatic Document Feeder (optional) (upper) ( P.14) 3. Fuser
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1 TROUBLESHOOTING FOR THE HARDWARE Clearing a paper jam Clear the paper jam 1 Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages. After clearing the jam, close all the opened covers. 2 The equipment starts the warm-up. Follow the guidance on the touch panel. Tips on removing the jammed paper Note the following points in removing the jammed paper. Remove the jammed paper carefully so as not to tear it. To avoid tearing the jammed paper, remove th
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations. An unsuitable original is placed on the Reversing Automatic Document Feeder. Unavailable paper with the equipment is used. Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment. All the jammed paper has not been rem
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1 TROUBLESHOOTING FOR THE HARDWARE Raise the original feeder tray, and remove the original 5 under the tray. 1 2 Lower the original feeder tray. 6 Close the upper cover. 7 Paper jam in the Reversing Automatic Document Feeder (optional) (Upper) Raise the lever and open the upper cover. 1 2 1 Remove the original. 2 14 Clearing a Paper Jam
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Turn the dial to remove the original. 3 Open the transport guide. 4 Raise the guide plate under the transport guide, and 5 remove the original under the guide plate. Close the transport guide. 6 Close the upper cover. 7 Clearing a Paper Jam 15
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1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the drawer feeding portion Open the cover of the drawer feeding portion. 1 Remove the jammed paper. 2 If the paper is jammed on the cover side, remove it as shown in the figure on the right. Close the cover of the drawer feeding portion. 3 Paper jam in the Large Capacity Feeder (optional) Open the Large Capacity paper feed cover. 1 16 Clearing a Paper Jam
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1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. 2 Close the paper feed cover. 3 Paper jam in the Paper Feed Pedestal (optional) Open the paper feeder cover of the Paper Feed 1 Pedestal. Remove the jammed paper. 2 Close the paper feeder cover. 3 Paper jam in the bypass tray Move the paper holding lever toward the outside. 1 The paper can now be released. Clearing a Paper Jam 17
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1 TROUBLESHOOTING FOR THE HARDWARE Pull out the jammed paper in the bypass tray. 2 Place paper on the bypass tray and then move the 3 paper holding lever toward the equipment. Paper jam in the automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. Open the automatic duplexing unit. 1 Remove paper jammed on the paper transport path 2 above the fuser unit. (Only for e-STUDIO355/455)
