TomTom VIA-135 user manual

There can be several reasons why your TomTom is not picking up a satellite signal. Some possible causes include:
1. Cloudy or obstructed sky: If the GPS antenna on your TomTom is unable to have a clear view of the sky, it may struggle to establish a satellite connection. Buildings, trees, tunnels, or even heavy cloud cover can interfere with the signal.
2. Software or firmware issues: Outdated software or firmware can sometimes cause connectivity problems. Make sure your device is running the latest software version available and that it has any necessary updates installed.
3. Weak battery: If the battery of your TomTom is low, it may not have enough power to properly connect to the satellites. Try charging your device to see if that resolves the issue.
4. Incorrect GPS settings: Ensure that the GPS settings on your TomTom are correctly configured. Check if there are any specific settings related to satellite connectivity and make any necessary adjustments.
5. Hardware problems: It's possible that there may be an issue with the GPS antenna or receiver in your TomTom device. If none of the above solutions work, consider contacting TomTom's customer support for further assistance or to inquire about a possible hardware problem.
Remember to also check the user manual or support documentation provided by TomTom for any specific troubleshooting steps related to your device model.

To get your TomTom VIA 135 to work, follow these steps:
1. Charge your device: Connect the device to a power source using the provided USB cable and let it charge for at least 2 hours. The battery indicator should show the charging status.
2. Power on the device: Press and hold the power button until the TomTom logo appears on the screen. The device will then start up.
3. Configure basic settings: Once the device is powered on, follow the on-screen instructions to configure settings like language, time zone, and measurement units.
4. Set up GPS connection: To ensure a good GPS signal, place your device near a window or in an unobstructed area. Wait for a few minutes until the device establishes a GPS connection.
5. Activate your device: If it's the first time using your TomTom, you may need to activate it. Connect your device to a computer using the USB cable and visit the TomTom website (www.tomtom.com) to create a TomTom account and activate your device.
6. Update your device: It's recommended to keep your TomTom up to date with the latest maps, software, and other updates. Connect your device to a computer, download and install the TomTom Home software from the TomTom website. The software will guide you through the update process.
7. Plan routes and use the device: Once your device is charged, activated, and updated, you're ready to start using it. Enter addresses, points of interest, or use the voice command feature to plan your routes. The device will provide turn-by-turn directions and voice guidance to help you navigate.
Note: For more detailed instructions and troubleshooting, refer to the user manual provided with your TomTom VIA 135 or visit the TomTom support website.

As of my knowledge, the TomTom Via 135 is still supported by TomTom. However, it's always recommended to check directly with TomTom's customer support or visit their official website for the most up-to-date information on device support.