SureFlap TRIXIE user manual

There could be several reasons why your SureFlap cat flap is not working. Here are a few possible explanations and troubleshooting steps you can try:
1. Battery issue: If your cat flap is battery-operated, check if the batteries are low or dead. Replace them with new batteries and see if that solves the problem.
2. Battery contacts: Ensure that the battery contacts inside the cat flap are clean and free of any debris. Sometimes, dirt or corrosion on the contacts can prevent proper functionality. Use a clean cloth or cotton swab to wipe the contacts.
3. Magnetic collar key: If your cat flap uses a magnetic collar key, make sure the key is securely attached to your cat's collar and not damaged or missing. If necessary, replace the magnetic key.
4. Range or signal issue: If your cat flap is electronic and operates through a signal, check the range between the cat flap and the collar key. Ensure there are no physical obstacles or interference blocking the signal. You may need to reposition the cat flap or collar key for better connectivity.
5. Reset and reprogram: Try resetting the cat flap to its default settings and reprogram it as per the manufacturer's instructions. This can often resolve any software or programming glitches.
6. Technical fault or damage: If none of the above steps work, there may be a technical fault or physical damage to the cat flap. In this case, contact SureFlap customer support for further assistance or consider getting the cat flap inspected or repaired.
Remember to always refer to the SureFlap user manual or contact customer support for specific troubleshooting guidance based on your model and situation.

When SureFlap runs out of battery, it will no longer function. This means that the device will stop operating, and any functions such as locking or unlocking the pet access will not work. It is important to regularly monitor the battery level of your SureFlap and replace or recharge the batteries as needed to ensure uninterrupted operation.

To verify if your SureFlap cat flap with microchip technology is functioning properly, you can follow these steps:
1. First, ensure that your cat flap is securely installed and powered on.
. While your cat flap is in normal operation mode, approach it with your cat wearing its microchip collar tag or with the microchip implanted.
3. If the cat flap is functioning correctly, it should recognize your cat's microchip and grant access, either by unlocking automatically or by making an audible click to indicate that it has unlocked.
4. Observe if the cat flap opens smoothly and fully to allow your cat to pass through.
5. After your cat has moved through, the flap should lock back securely, preventing any unauthorized entry.
If you find that the microchip cat flap is not responding as expected, try the following troubleshooting tips:
1. Double-check that the microchip reader panel is clean and free from any obstructions or debris that may hinder it from reading the microchip.
. If your cat has an implanted microchip, consult your vet to ensure that it is positioned correctly and properly working.
3. If your cat is using a microchip collar tag, examine the tag for any signs of damage or malfunction. Consider trying a spare or new collar tag if available.
4. Make sure the batteries in your cat flap are fresh and properly inserted.
5. If issues persist, consult the official SureFlap customer support for further guidance or consider having a professional technician assess the device.
Remember, it may be helpful to refer to the user manual provided by SureFlap for specific instructions and troubleshooting steps tailored to your model of microchip cat flap.

If the red light is flashing on your SureFlap cat flap, it usually indicates that the batteries are running low. SureFlap cat flaps are powered by batteries, and when they start to weaken, the red light will start flashing as a warning. To resolve this issue, you will need to replace the batteries with fresh ones. Ensure that you are using high-quality batteries to ensure optimal performance. If the red light continues to flash even after replacing the batteries, it is recommended to check the battery contacts for any dirt or corrosion that may be hindering the connection. Cleaning the contacts with a dry cloth or a small amount of rubbing alcohol can help improve the connection and resolve the issue. If you still experience problems, contacting SureFlap customer support for further assistance may be necessary.