SentrySafe SFW123FTC user manual

If you've forgotten the code to your SentrySafe SFW123FTC, you have a few options to open it:
1. Factory code: SentrySafe provides a factory-set code for all their safes. You can usually find this code on the back of the owner's manual or directly on the safe itself. Try entering this factory code to open the safe. If you don't have the manual or cannot find the code on the safe, proceed to the next steps.
2. Override key: SentrySafe safes come with an override key that can be used to open the safe. Check if you have this key and use it to unlock the safe. The key slot is usually located close to the digital keypad. Once you unlock it, you can reset the code.
3. Contact SentrySafe: If you don't have the factory code or the override key, you'll need to contact SentrySafe customer support directly. Prepare your safe's model and serial numbers, and be ready to provide proof of ownership. SentrySafe may require you to submit a notarized statement confirming the ownership of the safe. They will guide you through the process of retrieving or resetting the code.
Important note: It's crucial to keep your safe's factory code and override key in a secure place and to memorize your code to avoid such situations.

There could be a few reasons why your SentrySafe SFW123FTC is not opening. Here are some troubleshooting steps you can try:
1. Check the batteries: Ensure the batteries in the electronic keypad are not depleted. Replace them if necessary.
2. Verify the combination/code: Make sure you are entering the correct combination/code and that you are following the correct sequence of numbers.
3. Reset the combination: If you forgot the combination or suspect it might have been changed accidentally, refer to the safe's user manual for instructions on how to reset the combination/code.
4. Mechanical malfunction: If the safe has a mechanical lock or is not responding to the electronic keypad, there may be a mechanical malfunction. Contact SentrySafe customer support for further assistance.
5. Override key: Some SentrySafe models come with an override key for emergency access. Try using the override key to open the safe if applicable.
If none of these steps work, it's best to reach out to SentrySafe customer support directly for more tailored assistance specific to your safe model.