Sennheiser MOMENTUM-2-WIRELESS user manual

1. Make sure your earbuds are connected to your device.
. Touch and hold the right earbuds until you hear a beep. This would usually increase the volume.
3. You can also alter the volume settings on the device they are connected to.
4. There are also touch controls available, a single tap on the right earbud for increasing the volume and a single tap on the left one for reducing volume.
5. Besides, you can manage the settings through the Sennheiser Smart Control App.
Note: The maximum volume may be limited by the volume setting on your connected device so always check that if the sound isn't loud enough.

If only one of your Sennheiser Momentum 2 Wireless earbuds is working, there could be several possible reasons for this:
1. Bluetooth Connection: Ensure that both earbuds are properly connected to the audio source via Bluetooth. Check the Bluetooth settings on your device and make sure both earbuds are paired and connected.
2. Battery Level: Check the battery level of both earbuds. If one earbud has a significantly lower battery charge than the other, it may not function properly. Charge both earbuds fully and try again.
3. Earbud Placement: Make sure both earbuds are properly placed in your ears. Sometimes, improper placement or loose fit can cause one earbud to stop working. Adjusting the position or using different ear tip sizes can help.
4. Audio Source Settings: Verify the audio settings on your device or the audio application you are using. Some devices have the option to balance the sound between left and right channels. Ensure that the balance setting is centered or adjusted correctly.
5. Earbud Hardware Issue: If none of the above solutions work, there might be a hardware issue with the non-working earbud. In this case, you may need to contact Sennheiser customer support or take it to an authorized service center for further assistance or possible replacement.
Remember to troubleshoot and eliminate these possibilities before concluding that there is a hardware issue.