Samsung RF28HMEDBSR user manual

There can be several reasons why your Samsung RF28HMEDBSR bottom freezer is not making ice. Here are a few possible causes and solutions:
1. Freezer temperature: If the temperature in the freezer is not set low enough, it can impede the ice-making process. Ensure that the freezer temperature is set to the recommended level (usually around 0°F or -18°C).
2. Ice maker power switch: Check if the ice maker power switch is turned on. It is usually located on the side or back of the ice maker assembly. If it is off, turn it on and wait for a few hours to see if the ice production resumes.
3. Water supply issues: Make sure the water supply to the refrigerator is properly connected and turned on. Check if the water line is kinked, frozen, or blocked. Clean or replace the water filter if it is clogged.
4. Ice maker fill tube: Inspect the ice maker fill tube for any blockages or frozen water. Clear any obstructions that prevent the water from entering the ice maker.
5. Faulty ice maker: If all other factors seem normal, the ice maker itself might be defective and require professional servicing or replacement.
If none of these troubleshooting steps resolve the issue, it is recommended to contact Samsung customer support or a qualified technician for further assistance.

If your Samsung fridge is displaying the message "ice off," it means that the ice maker feature of your refrigerator has been turned off or is not functioning properly. There could be several reasons for this:
1. Ice maker switch: Check if the ice maker switch or lever located inside the fridge is in the "off" position. Simply flip the switch or lever to the "on" position to enable ice production.
2. Ice bucket position: Ensure that the ice bucket or tray is properly installed and aligned within the freezer compartment. If it's not positioned correctly, it can prevent the ice maker from functioning.
3. Water supply: Verify that the refrigerator is getting a sufficient water supply. If the water supply is turned off or if there's a blockage in the water line, it can cause the ice maker to be turned off.
4. Freezer temperature: Make sure the freezer compartment is at the appropriate temperature. Usually, the temperature should be set around 0°F (-18°C) for optimal ice production.
5. Faulty ice maker: If the above steps don't resolve the issue, there might be a problem with the ice maker unit itself. In such cases, it's recommended to contact Samsung customer support or a qualified technician to diagnose and fix the problem.
It's worth consulting your refrigerator's user manual for specific instructions related to your model to ensure accurate troubleshooting steps.