Ring FLOODLIGHT-CAM-WIRED-PRO user manual

There may be several reasons why your Ring Floodlight Cam Wired Pro is not connecting. Here are a few troubleshooting steps you can try:
1. Check your Wi-Fi connection: Ensure that your Wi-Fi network is working properly and that you have a stable internet connection. If other devices are able to connect, then the issue might be specific to the Floodlight Cam.
2. Check the power supply: Ensure that the Floodlight Cam is receiving power from the wired connection. Make sure the wires are securely connected and that the power source is working.
3. Reset the device: Sometimes a simple reset can resolve connectivity issues. Press and hold the reset button on the back of the Floodlight Cam for about 15 seconds. This will reboot the device and reset its settings.
4. Check signal strength: If the Floodlight Cam is located far away from your Wi-Fi router, it may struggle to establish a strong connection. Try moving the device closer to the router to see if that improves the connectivity.
5. Router settings: Check if there are any specific settings or restrictions on your router that might be preventing the Floodlight Cam from connecting. For example, certain firewalls or security settings might block the device's access. You can try disabling these settings temporarily to see if it helps.
6. Contact Ring support: If none of the above steps work, it is recommended to reach out to Ring's customer support for further assistance. They can provide specific troubleshooting steps or help determine if the device needs to be replaced.

No, the Ring Floodlight Cam Wired Pro does not have a battery backup. It requires a wired connection for power and does not include a battery for backup purposes.