Razer BASILISK-X-HYPERSPEED user manual

There could be several reasons why your Razer Basilisk X Hyperspeed is not working. Here are a few potential troubleshooting steps you can try:
1. Confirm the battery is charged: Ensure that the mouse has sufficient battery power. If it is rechargeable, connect it to a power source and see if it works afterward.
2. Check the wireless connection: Verify that the receiver is properly connected to your computer. Try reinserting it into a different USB port or using the included extension dock for optimal signal strength.
3. Update drivers and firmware: Visit the Razer support website and download the latest drivers and firmware for your Basilisk X Hyperspeed. Install them and see if it resolves any compatibility issues.
4. Pairing with the receiver: If you have multiple Razer devices, make sure you are pairing and connecting your Basilisk X Hyperspeed to the correct receiver. Follow the pairing instructions mentioned in the user manual.
5. Reset the mouse: On the underside of the Basilisk X Hyperspeed, there may be a small reset button or a switch. Try pressing the reset button or toggling the switch to reset the wireless connection.
6. Test on another computer: If possible, connect the mouse to another computer to see if the issue persists. This helps rule out any potential computer-specific issues you might be facing.
If none of these steps resolve the problem, it is recommended to reach out to Razer support directly for further assistance.

Yes, you need Razer Synapse to fully utilize and customize the features of the Basilisk X HyperSpeed. Razer Synapse is Razer's software that allows you to configure and customize compatible Razer devices, including the Basilisk X HyperSpeed. With Synapse, you can program the mouse buttons, adjust sensitivity settings, create macros, and more.