Krups NESCAFE-DOLCE-GUSTO-GENIO-S user manual

There could be several reasons why your Dolce Gusto Krups machine is not working. Here are some common issues and their possible solutions:
1. No power: Make sure the machine is plugged in and the power switch is turned on. If it still doesn't work, try plugging it into a different outlet or using a different power cord.
2. Water tank empty: Check if the water tank is empty or not properly inserted. Refill the tank if necessary and ensure it is securely placed in the machine.
3. Clogged or blocked nozzles: If the coffee is not flowing properly, the nozzles might be blocked. Clean the nozzles with a small brush or toothpick to remove any residue or clogs.
4. Descaling required: Over time, mineral deposits can build up in the machine, affecting its performance. If you haven't descaled it recently, follow the instructions in the user manual to descale the machine and remove any limescale buildup.
5. Machine not primed: If the water is not reaching the coffee capsule, the machine might need priming. Fill the water tank, insert an empty capsule, and run a few cycles without a coffee capsule to prime the machine.
6. Mechanical issues: If none of the above solutions work, there might be a mechanical problem with the machine. In such cases, it is recommended to contact the customer service or technical support of Dolce Gusto or Krups for further assistance.
Please note that these are general troubleshooting tips, and for more specific issues, it is advisable to consult the user manual or contact the manufacturer's customer support.