HP OFFICEJET-PRO-9010 user manual

To clean the printhead on your HP OfficeJet Pro 9010, you can follow these steps:
1. Make sure the printer is turned on and there are plain white papers loaded into the input tray.
. Open the HP Smart app on your computer or mobile device and select your printer.
3. Go to the "Printers" or "Maintenance" section and locate the "Device Services" option.
4. Look for "Clean Printheads" or a similar option and click on it.
5. The printer will prompt you to load plain white papers in the input tray if you haven't already done so. Follow the instructions on the screen and load the papers.
6. Click on "Clean" or "OK" to start the printhead cleaning process.
7. The printer will perform a series of cleaning cycles to clean the printhead. This may take a few minutes, so be patient.
8. Once the cleaning process is complete, the printer will print a test page.
9. Examine the test page for any improvements in print quality. If needed, you can repeat the printhead cleaning process.
10. After you are satisfied with the print quality, you can close the HP Smart app and resume your printing tasks.
Note: Make sure not to interrupt the cleaning process once it has started. Interrupting may cause the printhead to become clogged or result in poor print quality.
Alternatively, you can also clean the printhead manually by accessing the printer's settings menu or using the control panel on the printer itself. However, it is recommended to utilize the built-in printhead cleaning feature in the HP Smart app for optimal results.

There could be several reasons why your HP OfficeJet Pro 9010 printer is not responding. Here are some possible solutions:
1. Check the power supply: Ensure that the printer is properly plugged in and receiving power. Check if the power cord is securely connected to both the printer and the electrical outlet.
2. Restart the printer: Turn off the printer, wait for about 30 seconds, and then turn it back on. This can help resolve any temporary software or hardware issues.
3. Check printer connectivity: Verify that the printer is connected to your computer or network properly. If using a USB cable, ensure that it is securely plugged into both the printer and the computer. If using a wireless connection, make sure the printer is connected to your Wi-Fi network.
4. Clear print queue: Sometimes an overly large or stuck print job can cause the printer to freeze or stop responding. Open the print queue on your computer and cancel any pending print jobs.
5. Reinstall printer drivers: Outdated or corrupt printer drivers can lead to communication errors between the printer and the computer. Uninstall the existing printer drivers, restart your computer, and then reinstall the latest HP printer drivers from the official HP website.
6. Check for errors or paper jams: Look for any error messages on the printer's control panel or LCD screen. If there are any paper jams, clear them as instructed in the printer's manual.
7. Update printer firmware: Ensure that your printer has the latest firmware installed. Visit the HP support website, enter your printer model, and download any available firmware updates. Follow the instructions provided to update the printer firmware.
If none of these solutions work, it may be necessary to contact HP customer support for further assistance.