HP ENVY-120 user manual

1. Connect the power cord.
Unpack the power cord from the box, plug one end into the back of the printer and the other end into a power socket.
2. Install the ink cartridges.
Open the ink cartridge access door at the front of the printer and wait for the carriage to move to the center. Remove the protective tape from the new ink cartridges and insert them into the matching slots. Close the door when done.
3. Load paper into the input tray.
Pull out the input tray from the bottom of the printer, load a stack of paper with the print side facing down, and adjust the paper width guide.
4. Power on the printer.
Press the Power button on the front of the printer. The printer will initialize.
5. Install printer software.
On the computer, visit the HP website, enter the printer model then follow the onscreen instructions to download the suitable driver compatible with your operating system. Run the setup file and follow the installation steps to install the software.
6. Connect the printer.
You can connect the printer to the computer or network. For a wired connection, connect the printer to the computer using a USB cable. For a wireless connection, go to the setup section on your printer’s control panel, select Network Setup, select Wireless Settings, and then select Wireless Setup Wizard. Follow the on-screen instructions.
7. Print a test page.
Finally, you should print a test page to verify that the printer is properly installed and in good working order.

NOTE: If the printer doesn’t work after these steps, contact HP customer support or refer to the printer's user manual for additional help.

There could be several reasons why your HP ENVY 120 printer is offline. Here are a few possible causes and their corresponding solutions:
1. Connectivity issue: Ensure that your printer is connected to the same Wi-Fi network as your computer or device. If there are any connection issues, try restarting your printer, router, and computer.
2. Driver issues: Verify that you have the latest printer driver installed on your computer. Outdated or incompatible drivers can cause offline status. Visit the official HP website and download the latest driver for your specific printer model.
3. Paper or ink issues: Check whether there is enough paper in the printer tray and if the ink cartridges have sufficient ink. Low levels of paper or ink can sometimes cause the printer to go offline.
4. Queued print jobs: Clear out any stuck print jobs in the print queue. Open the printer settings on your computer, find the print queue, and cancel any pending or stuck print jobs.
5. Restart printer spooler service: Restarting the printer spooler service can often resolve printer offline issues. Press Windows key + R, type "services.msc," locate "Print Spooler" in the list, right-click and select "Restart."
6. Firewall or antivirus software: Temporarily disable your firewall or antivirus software as they might be blocking the connection between your computer and the printer. If the printer works when the software is disabled, check the software settings to allow the printer connection.
If none of these solutions work, try contacting HP customer support for further assistance or consult the printer's manual for troubleshooting steps specific to your printer model.

To connect your HP Envy 120 printer to Wi-Fi, follow the steps below:
1. Make sure your printer is turned on and in a ready state.
. On the printer touchscreen, tap the Wireless icon or press the Wireless button to open the Wireless menu.
3. In the Wireless menu, select the Setup option or tap the Wireless Setup Wizard, depending on your printer model.
4. Follow the on-screen instructions to search for available Wi-Fi networks.
5. Choose your network from the list of available networks, and if prompted, enter the Wi-Fi password. Use the on-screen keyboard to enter the password correctly. Remember that the password is case-sensitive.
6. After entering the correct Wi-Fi password, select Done or OK to complete the connection process.
7. Once the printer successfully connects to your Wi-Fi network, it will display a confirmation message on the screen.
After connecting your HP Envy 120 printer to Wi-Fi, you will be able to print wirelessly from any connected device on the same network. Make sure your computer or mobile device is also connected to the same Wi-Fi network, then install the printer software on your device and follow the prompts to add the printer.