Brother MFC-J470DW user manual

User manual for the device Brother MFC-J470DW

Device: Brother MFC-J470DW
Other variants:: <strong>MFC-J475DW</strong>
Category: Uncategorized
Manufacturer: Brother
Size: 9.39 MB
Added : 7/25/2023
Number of pages: 143
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Brother MFC-J470DW Guide - Online PDF

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Brother MFC-J470DW - Support and Troubleshooting

How do I connect my Brother printer to my computer wirelessly?

To connect your Brother printer to your computer wirelessly, follow these steps:
1. Make sure your computer and printer are both connected to the same Wi-Fi network.
. Turn on your Brother printer.
3. Press the "Menu" button on your printer's control panel.
4. Use the arrow keys to navigate to the "Network" or "Wireless" option and press "OK".
5. Select "WLAN" or "Wi-Fi" and press "OK".
6. Choose "Setup Wizard" or "WPS" (Wi-Fi Protected Setup) and press "OK".
- If you select "Setup Wizard":
a. Choose your Wi-Fi network from the available network list and press "OK".
b. Enter your Wi-Fi password (if required) using the keypad on the control panel and press "OK".
- If you select "WPS":
a. Follow the printer's instructions to press the WPS button on your router.
b. Your printer will automatically connect to your Wi-Fi network.
7. Wait for the printer to establish a connection with your Wi-Fi network.
8. On your computer, go to the official Brother website and download the latest printer driver and software for your model.
9. Run the downloaded file and follow the on-screen instructions to install the printer driver.
10. During the installation process, select the wireless connection option when prompted.
11. The computer will search for the printer and, once detected, select your Brother printer from the list.
12. Complete the installation by following any additional prompts.
13. Once the installation is complete, you should be able to print wirelessly from your computer to your Brother printer.

Why is my Brother printer not printing?

There can be several reasons why your Brother printer may not be printing. Here are a few troubleshooting steps you can try:
1. Check the basics: Ensure that the printer is turned on, connected to the power source, and properly connected to your computer or network. Also, make sure there is enough paper and ink or toner in the printer.
2. Check the printer status: Look for any error messages or warning lights on the printer's display panel. If you see any, refer to the printer's manual or Brother's support website for more information on how to resolve the specific issue.
3. Restart both devices: Turn off your printer and computer, then unplug the printer from the power source. Wait for a few minutes, then plug the printer back in and turn it on. Restart your computer as well. Sometimes, simply restarting both devices can resolve minor connectivity issues.
4. Update or reinstall the printer drivers: Outdated or corrupted printer drivers can often cause printing problems. Visit Brother's official website, search for your printer model, download the latest drivers, and install them on your computer.
5. Check the print queue: If there are any pending print jobs in the print queue, it may cause the printer to not print. Open the print queue on your computer, cancel all pending jobs, and try printing again.
6. Connectivity issues: If your printer is connected through a USB cable, try changing the USB port or using a different cable. If you're using a wireless connection, ensure that your printer is connected to the same Wi-Fi network as your computer.
7. Clear any paper jams: Paper jams can prevent a printer from printing. Open the printer's access doors and carefully remove any jammed paper. Refer to the printer's manual for specific instructions on how to clear paper jams.
If these steps do not resolve the issue, it's recommended to contact Brother's customer support for further assistance.

Why is my Brother printer offline?

There could be several reasons why your Brother printer is showing as offline. Some possible reasons and solutions are:
1. Connectivity Issues: Ensure that your printer is properly connected to the computer or network. Check the USB or Ethernet cables for any loose or disconnected connections. If using a wireless printer, make sure it is connected to the correct Wi-Fi network.
2. Printer Power: Verify that the printer is turned on and has enough power. Check if there are any error messages or blinking lights on the printer indicating a problem.
3. Paper Jams: If there is a paper jam in the printer, it might display an offline status. Open the printer, remove any stuck paper, and reset the printer. Ensure that there is enough paper loaded in the tray.
4. Printer Queue: If there are any pending print jobs or a print queue, it can cause the printer to go offline. Clear any pending print jobs by canceling or deleting them from the printer's queue in the computer's print settings.
5. Printer Driver Issues: Outdated or incompatible printer drivers can cause offline issues. Update the printer drivers to the latest version from the Brother website or reinstall them.
6. Firewall or Antivirus Settings: Sometimes firewall or antivirus software can block the printer's communication, making it appear offline. Check the software settings and temporarily disable them to see if the printer comes back online.
7. IP Address Conflict: If multiple devices on the network share the same IP address, it can cause connectivity problems. Assign a static IP address to the printer or restart the router to resolve this issue.
If none of these solutions work, it may be worth contacting Brother's customer support for further assistance with your specific printer model.

How do I print from my Mac to my Brother printer?

To print from your Mac to a Brother printer, you can follow these steps:
1. Ensure that your Mac and Brother printer are connected to the same Wi-Fi network.
. Check if your Brother printer software is installed on your Mac. If not, you can visit the Brother website and download the latest driver software specific to your printer model.
3. Open the document or file that you want to print on your Mac.
4. From the application's menu, click on "File" and then "Print" (or use the Command + P shortcut).
5. In the Print dialog box that appears, make sure your Brother printer is selected as the default printer. If not, click on the drop-down menu next to "Printer" and choose your Brother printer from the list.
6. Configure any additional print settings such as paper size, orientation, quality, etc., if required.
7. Once you have selected the desired options, click on the "Print" button to start the printing process.
8. You can monitor the printing progress from the print queue icon located in the Dock or by opening the "Printers & Scanners" section in System Preferences.
Note: If your Brother printer is directly connected to your Mac through USB, you can connect it using the appropriate USB cable and it should be automatically detected by your Mac.
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