Brother MFC-7860DW user manual

1. Install Brother iPrint&Scan: This app is available in Windows/Mac/Android/iOS. It allows you to easily select your scanning preferences and scan directly from your Brother machine to your device.
2. Insert the document into the scanner: Open the scanner lid of your Brother MFC-7860dw printer and place the document you want to scan on the scanner glass with the side you want to scan facing down. Close the scanner cover.
3. Navigate to scan on Brother MFC-7860dw printer: Go to the printer’s control panel. Press the "Scan" button. You might have to press up or down button to move the cursor and select the desired scanning option.
4. Connect your printer to your computer: Using a USB cable, connect your Brother MFC-7860dw printer to your computer. Alternatively, you can also connect your printer and computer to the same wireless network.
5. Scan the document: launched the installed Brother iPrint&Scan software and select your scanner (your MFC-7860dw model in this case). Choose scan type to be either Black and White or Color depending on your document. Hit the Scan button in the software to start the scanning process.
6. Save the scanned document: After scanning the document, a preview of the scanned document appears on the screen. If the scanning result is okay, click on the "Save" option. Choose the file destination where you want to save the scanned document and click on the "Ok" button.
Remember that you can adjust the quality, brightness and contrast of the scan by selecting ‘Adjust Quality’ and use the slider buttons to achieve the desired effect.
Note: If multiple pages are being scanned, place the next page on the scanner and click ‘Scan More Pages’ and repeat this process until all pages are scanned. Then, click ‘Done.’
Finally, you should now be able to see the scanned document in the file location you've set.

To reset the drum on your Brother MFC-7860DW printer, follow these steps:
1. Turn on your printer and ensure that the drum LED light is on.
. Open the front cover of the printer.
3. Press and hold the "Clear/Back" button on the control panel.
4. The display will show a Reset Menu with options for each consumable. Use the arrow buttons to navigate to the drum unit.
5. Once the drum unit is selected, press the "OK" button.
6. A message will appear asking if you want to reset the drum unit. Select "Yes" using the arrow buttons and press the "OK" button.
7. The drum counter will reset to zero, and the drum LED light will turn off.
8. Close the front cover of the printer.
After performing these steps, your Brother MFC-7860DW printer's drum unit should be reset, and you can continue printing.

To fix your Brother printer troubleshooting, you can follow these steps:
1. Check the power: Ensure that your printer is properly connected to a power source and turned on. If it is connected to a surge protector or power strip, try plugging it directly into a wall outlet.
2. Check the connections: Verify that the USB or network cable is securely connected to both the printer and the computer. If using a wireless connection, ensure that the printer is properly connected to the Wi-Fi network.
3. Restart the printer: Sometimes a simple restart can resolve many issues. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn on the printer and check if the problem persists.
4. Update or reinstall drivers: Outdated or corrupt printer drivers can cause various problems. Check the Brother website for the latest drivers specific to your printer model. Download and install them on your computer, following the instructions provided.
5. Check for paper jams: Open all the access panels and check for any stuck paper or debris. Clear out any jams or obstructions carefully, following the instructions provided in the printer manual.
6. Clean the print head: If you are experiencing print quality issues, cleaning the print head might help. Refer to your printer manual for instructions on how to perform a print head cleaning or use the built-in cleaning function on the printer.
7. Reset the printer: Resetting the printer to its default settings can sometimes fix issues. Consult the user manual or Brother's support website for instructions on how to perform a factory reset on your specific printer model.
8. Contact customer support: If after trying the above steps, the problem persists, it is recommended to reach out to Brother's customer support or visit their support website for further assistance. They will be able to provide you with specific troubleshooting steps based on your printer model and help resolve the issue.