Bose SOUNDSPORT-WIRELESS user manual

There could be a number of possible reasons why your Bose Soundsport wireless earbuds are not working. Here are some problems you could be facing and their fixes:
1. Connection Issue: Start by checking the Bluetooth connection between your device and the earbuds. Ensure your device's Bluetooth is turned on and your Soundsport earbuds are charge and in range.
2. Battery Life: If your earbuds are not turning on at all, it could be an issue with the battery life. Make sure to fully charge the Soundsport earbuds before use.
3. Dirty or Clogged Earbuds: If there is a decline in audio quality or complete lack of sound, it could be because your earbuds are clogged or dirty. Gently clean the buds using a soft, dry cloth.
4. Defective Product: If all else fails, there could be a defect or malfunction within the product itself. If this is the case, consider reaching out to Bose customer support for help or replacements if your product is under warranty.
5. Software Update: Sometimes, outdated software could cause device malfunction. Check for any updates available for the earbuds through the Bose Connect app.
6. Reset: Try resetting the earbuds. To manually reset the earbuds, hold down the power button for 10 seconds until the earbuds power off.
7. Interference: Keep your headphones and your connected device away from WiFi routers, microwaves, and other Bluetooth devices.
If none of these fix your issue, you may need to contact Bose's customer service for further troubleshooting or possible replacement of the device.

The buttons on Bose SoundSport earbuds include:
1. Power/Bluetooth Button: This button is used to power on/off the earbuds and for pairing them with your device via Bluetooth.
2. Volume Buttons: These two buttons are located on the right earbud and are used to increase or decrease the volume of the audio.
3. Multi-function Button: This button is located in between the volume buttons. This can be used for various functions such as controlling music playbacks (like play, pause, skip), answer or end calls and for accessing voice assistants like Siri or Google Assistant.
Instructions for how to use these buttons may vary depending on the exact model of your Bose Soundsport Wireless. Always refer to the user guide or manual for precise instructions.

To reset your Bose Soundsport wireless earbuds, follow these instructions:
1. Remove the earbuds from the charging case, if they are in it.
2. Turn off Bluetooth on your device to disconnect the earbuds.
3. Place both earbuds into the charging case.
4. Close the lid of the charging case.
5. Wait for at least 30 seconds.
6. Open the lid of the charging case.
7. Remove the earbuds from the charging case.
8. The earbuds should now be reset. You can now pair them again with your device.

To control Bose Soundsport earbuds, you can use the inline remote located on the right earbud cable. The controls and functions are as follows:
1. Volume Up/Down: Press the upper (Volume Up) or lower (Volume Down) button to adjust the volume levels.
2. Play/Pause: Press the middle button once to play or pause your audio.
3. Skip Forward/Backward: To skip to the next track, press and hold the upper button. To skip to the previous track, press and hold the lower button.
4. Answer/End Phone Calls: To answer an incoming call, press the middle button once. To end a call, press the button again.
5. Decline Phone Call: To decline an incoming call, press and hold the middle button for about two seconds, then release.
6. Activate Voice Assistant: Depending on your smartphone's compatibility, you may be able to access the voice assistant by pressing and holding the middle button until it activates. This allows you to ask questions or perform various tasks using voice commands.
Note: The specific functions and compatibility may vary slightly depending on the model and version of the Bose Soundsport earbuds you are using.