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PIXMA MP800
SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
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The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used: Trademarks Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders. Copyright All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.
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I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA MP800: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP800 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP800 Part 3: Appendix Block diagrams and pin layouts of the PIXMA MP800 Reference: This manual does not provide sufficient information for disassembl
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II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Other Error Messages 2-4. Warnings 2-5. Troubleshooting by Symptom 3. REPAIR 3-1. Notes on Service Part Replaceme
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Part 1 MAINTENANCE
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1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM At logic board ass'y To initialize settings. None. 1 min. initialization replacement Perform in the service mode. LCD language At logic board replacement To set the language to be displayed None. 1 min. settings on the LCD. Perform in the user mode. Destination settings At logic
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(4) Replacement consumables There are no consumables that require replacement by a service engineer. 1-2. Customer Maintenance Approx. Adjustment Timing Purpose Tool time Print head At print head replacement. To ensure accurate dot placement. - Machine buttons 3 min. alignment - Computer (automatic settings via the MP driver) Print head When print quality is not satisfying. To improve nozzle conditions. - Machine buttons 1 min. cleaning - Computer (settings via the MP driver) Prin
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Black 1,500 character pattern 6,200 pages Color A4, 7.5% duty per color pattern 4,200 pages A4, photo, borderless printing 300 pages 4 x 6, photo, borderless printing 2,500 pages Postcard, photo, borderless printing 800 pages (3) Ink tank (target value) Pattern Ink tank used Print yield Black text PGI-5BK Approx. 800 pages Color chart PGI-5BK Approx. 1,250 pages CLI-8Y Approx. 480 pages CLI-8M Approx. 500 pages CLI-8C Approx. 710 pages Photo chart CLI-8BK Approx. 1,100 pages CLI-8Y Approx
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To the table of contents To the top 1-4
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2. LIST OF ERROR DISPLAY / INDICATION Errors and warnings are displayed on the LCD. 2-1. Operator Call Errors (by Alarm LED Lit in Orange) Error code Message on the LCD Error Solution Auto sheet feeder. Set the paper in the ASF, and press the No paper (ASF). [1000] OK button. There is no paper. Load paper and press [OK]. *1 There is no CD-R tray. Attach the tray and Set the CD / DVD tray, and press the OK No CD / DVD tray . [1001] press [OK]. button. No paper in the front [1003]
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*1 button. continuable) . Inner cover closed during Open the inner cover, and press the OK [1855] CD / DVD printing (print button to clear the error. The CD or DVD *1 being printed at error occurrence will be NOT continuable) . ejected without printing the remaining data for the ejected CD or DVD, then the next print job will be done. Multiple ink tanks of the [1681] More than one ink tank of the following color is Replace the wrong ink tank(s) with the same color installed. installed.
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2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (COPY button), or Alarm LED Lit in Orange) Service call errors are indicated by the number of cycles the Alarm LED and COPY button blink, and the corresponding error code is displayed on the LCD. Cycles of blinking Solution in orange (Alarm Error Error Conditions (Replacement of listed parts, which LED) and green code are likely to be faulty) (COPY button) 2 times Carriage error [5100] An error occurred in
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Alarm LED lit Scanner lock [5020] The scanner is not in the home position at - Turn the machine off, unlock the error power-on. Since the error takes place assuming scanner lock switch, then turn the that the scanner lock switch is not unlocked machine on again. before power-on, the Alarm LED is lit in orange and the message is displayed on the LCD (as with an operator call error), though the internal process is categorized as a service call error. On the LCD, "Release the scanner lock
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Settings cannot be changed when With Sticker print selected, the Settings The error message is displayed for a while, printing stickers. button was pressed. then the LCD automatically returns to the display before the error occurrence. Change the setting after removing the With a memory card inserted in the slot, The error message is displayed for a while, card. change of the Read/Write attribute was then the LCD automatically returns to the attempted. display before the error occurrence. Th
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Yes No - Select Yes, and press the OK button. => The trimming is cancelled, and printing on a DVD or CD can be done. - Select , and press the OK button. No => The LCD returns to the display immediately before the message was displayed. Cancellation of image Reset the selected photo information? When one or more images are selected in Multi- select information photo print or Layout print, and if a user tries to Yes No display the menu or sub-menu, the message is displayed. - Sel
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Carriage movement problems (contact to - Confirm that the carriage timing slit strip film is free from other parts, strange noise) damage or grease. - Clean the carriage timing slit strip film (with ethanol and lint-free paper). - Replace the - carriage timing slit strip film, or - carriage unit. Faulty scanning (no scanning, strange - Confirm the connection between the scanner unit and the noise) logic board. - Replace the - scanner unit, or - logic board ass'y. The FAU lamp does
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When enlarged in the paper feed direction: - Clean grease or oil off the timing slit disk film - Replace the - timing slit disk film, - timing sensor unit, or - logic board ass'y. Faulty scanning No scanning. - Confirm the connection between the scanner unit and the logic board ass'y. - Replace the - scanner unit, or - logic board ass'y. Streaks or smears on the scanned image. - Clean the platen glass and the FAU lamp. - Confirm the connection between the scanner unit and the log
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3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) *1 Service part Notes on replacement Adjustment / settings Operation check Logic board ass'y - Before removal of the logic After replacement: - EEPROM information print board ass'y, remove the power QM2-3022 1. Initialize the EEPROM. - Service test print cord, and allow for approx. 1 2. Set the destination in the - Printing via USB connection minute (for discharge of EEPROM. - Copy capacitor's accum
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[See 3.3. Adjustment / Settings, (2) Grease application.] Timing slit strip film - Upon contact with the film, After replacement: - Service test print wipe the film with ethanol. QC1-6526 1. Perform the print head - Confirm no grease is on the alignment in the user mode. film. (Wipe off any grease Timing slit disk film thoroughly with ethanol.) QC1-6229 - Do not bend the film Print head After replacement: - Service test print QY6-0061 1. Perform the print head alignment in
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3-2. Special Notes on Repair Servicing (1) External cover, scanner unit, and FAU removal (I) Remove the cassette, and front door (paper output tray) with door damper. - Slide the cassette to remove it from the main unit. - Slightly warp the front door to release the right side of the door. - While releasing the door damper on the left side of the front door, remove the door. (II) Remove the screws (in the red circles below) from the side covers and the main case. (III) Remove t
