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Avaya 1408 and 1416 Telephones -
connected to Integral 5 - User Guide
16-603588
Issue 1
May 2010
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Notice means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs While reasonable efforts have been made to ensure that the in object code, originally licensed by Avaya and ultimately utilized by information in this document is complete and accurate at the time of End User, whether as stand-alone products or pre-installed on printing, Avaya assumes no liability for any errors. Avaya reserves the Hardware. “Hardware” me
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Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support 1408/1416 at Integral 5 - User Guide May 2010 3
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4 1408/1416 at Integral 5 - User Guide May 2010
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Contents Chapter 1: Introduction.............................................................................................................9 Introduction to the 1400 Series Digital Deskphones.........................................................................................9 Overview of phone buttons and features..........................................................................................................9 About LEDs............................................................
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Expanding conference with another participant..............................................................................................33 Connecting conference participants with each other......................................................................................34 Ending the conference call..............................................................................................................................34 Chapter 6: Conference bridge....................................
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Viewing charges for lines / subscribers..................................................................................................60 Deleting call charges..............................................................................................................................60 Locking the telephone.....................................................................................................................................61 Telephone lock.......................................
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Changing access PIN.............................................................................................................................86 Setup standard access *.........................................................................................................................86 Changing standard PIN *........................................................................................................................87 Managed Mobility Access settings............................
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Chapter 1: Introduction Introduction to the 1400 Series Digital Deskphones The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail. Not
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Introduction Avaya 1416 Telephone No. Name Description 1 Call/Message This light flashes when you receive an incoming call. Waiting Indicator 2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. The top line shows the phone number and name you set and the date and time. The middle line (1408) or two lines (1416) display status information.
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Overview of phone buttons and features No. Name Description are available in the menu. When a call number is programmed on the key press the key to dial the destination. (Partners are special destinations, see chapter Partners for more information) 7 Hold Press the Hold button (R button) to put the active call on hold. 8 Conference Press the Conference button to add another party to an existing call. 9 Transfer Press the Transfer button to transfer a call to another number. 10 Drop Press the Dro
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Introduction About LEDs Each function, partner or destination key has two LEDs, one green and one red, to indicate the status of the function or partner. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Note: If a key is assigned to a destination the LEDs are always off. Table 1: Function key LEDs LED Description Steady green Function is active, e. g. call diversion is set to on. Off Function is not active. Table 2: Partner key LEDs LED D
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About this manual About this manual Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator. All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide. 1408/1416 at Integral 5 - User Guide May 2010 13
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Introduction 14 1408/1416 at Integral 5 - User Guide May 2010
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Chapter 2: Making calls Introduction to making calls Use the procedures provided in this chapter to make calls from your telephone. Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number. Both orders are correct. However, if you lift the handset first and then dial the number, you will not be able to correct a dialing error. Calling an internal call number 1. Enter the desired call number. If you have switched Direct
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Making calls Instead of entering the external line code, you can also press a line key. If you have activated LN on dialing you only need to dial the external number. 2. Enter the desired call number. 3. Lift the handset. Related topics: Seizing exchange line automatically on page 73 Calling with a destination key 1. Press the destination key for the desired subscriber. 2. Lift the handset. Related topics: Introduction function keys on page 81 Calling a person from the call log 1. Press the Call
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Calling a person from the phone book entry Calling a person from the phone book entry 1. Press the Phone book / Contacts button. 2. Select the entry you want to dial. Note: To reach the entry more quickly, you can also enter one or more of the first letters of the name. 3. Lift the handset. Related topics: Introduction to the phone book on page 45 Calling partners 1. Press the appropriate partner key. 2. Talk using the speakerphone, or lift the handset to talk using the handset. Calling using t
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Making calls 3. To adjust the volume, press + or - on the Volume button. 4. Do one of the following: a. To continue the call using the handset, lift the handset. To activate the speaker additionally (Monitoring), press the Speaker button. To activate Handsfree press the Speaker button once more. b. To end the call, press the Speaker button. Requesting automatic callback If an internal call number you dialed is busy or unanswered, use this procedure if you want your telephone system to call you b
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Requesting automatic redialing 1. Press the Redial button. 2. Select the desired call number. 3. Lift the handset. Requesting automatic redialing Note: You can specify the number of automatic redial attempts and the time between two attempts in the Dial settings. You can only use Automatic redial if you are calling on a digital exchange line. The external number dialed is busy. The Auto redial menu item is offered. 1. Select the Auto redial menu item. 2. Press the OK button. 3. Replace the hand
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Making calls Each person on the call will hear a cut-in tone. You are now included in the call. 3. To disconnect from the call, press the Drop button, or replace the handset. Presenting yourself with specified call numbers * If your system is configured to do so, every time you make an external call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP). The number could represent your “service”, “head office” or “works
