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Setting Up Remote Viewing on
the L20WD800 Series
Combo DVR/
Monitor System
Network Setup
English Version 090808.1
MODEL:
SG19LD – SG17LD Series
www.lorexcctv.com
Copyright © 2008 Lorex Technology Inc.
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Setting up Remote Viewing Setting up Remote Viewing Setting up the Remote Viewing Feature requires several steps. Networking skills are required to correctly configure the remote viewing functions. What do you need? • The LCD/DVR System. • A PC with the installed with the Lorex Client 2.0 software (refer to the Software Guide for installation instructions) • A Router (not provided with the system) • High Speed Cable or DSL Internet Connectivity* (for remote viewing outside your ne
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Network Checklist Network Checklist The following checklist is provided to assist you in confirming that all steps have been successfully performed during Network Setup. Use this checklist in conjunction with the detailed steps outlined on the following pages, ticking off each option as you complete it. □ 1. I have all of the following: □ High Speed Internet □ A Router □ The Ethernet Cable provided with this system □ The System □ A PC with the Remote Access software installed
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Network Checklist □ 5. I have enabled PORT FORWARDING on my Router for: □ Port 80 □ Port 6100 NOTE: Each Router is different, therefore the port forwarding settings will vary by model. Please visit us on the web at http://www.lorexcctv.com/support for assistance with several of the most common router types. If your router is not listed, please refer to the manual that came with your Router, or your Router manufacturer for assistance, or visit http://www.portforward.com for common rou
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System - IP & MAC Address System - IP & MAC Address The IP & MAC Addresses are necessary for DDNS Setup (for remote access to the System). To Locate the System information, Press the ENTER button on the Front Panel while viewing the Cameras. The System Info window will be displayed. - OR - 1. Press the Menu Button on the Front Panel or Remote Control, or right click with the mouse to access the Setup Menu. Select the System Setup option and press the Enter button. 2. Naviga
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Network - Router Port Forwarding Network - Router Port Forwarding You will need to enable port forwarding on your Router to allow for external communications with your System for ports: • TCP/IP PORT 6100 • WEB PORT 80 Computers, Systems, and other devices inside your network can only communicate directly with each other within the internal network. Computers and systems outside your network cannot directly communicate with these devices. When a system on the internal network needs t
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Network - Router Port Forwarding Web - Finding Your External IP Address You will need to have your External IP address to set up your DDNS account. One of the fastest ways to find this information is to use a 3rd Party website such as http://www.showmyip.com Your IP address can also be found within your Router settings. Refer to your router user guide for further details. Checking to see if your Ports are Open This step is VERY IMPORTANT – if your ports are not open, you will not be
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Network - Setting Up Your DDNS Account Network - Setting Up Your DDNS Account Lorex offers a free DDNS service for use with your System. A DDNS account allows you to set up a web site address that points back to your Local Network. The following outlines how to set up your free DNS account. 1. Navigate to http://ddns.strategicvista.net 2. Select the Create Account option from the list on the left side of the screen. 3. Complete the Account Information fields with your pe
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Network - Setting Up Your DDNS Account 5. Click the Create New Account link at the bottom of the form to submit your request. 6. Your Account information will be sent to you at the E-mail Address you used in Step 3. You will need this information for remote access to your System. Remember to record YOUR information before clicking on the Create New Account link. User Name: _____________________________________________________________* Domain Name:
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Network - Setting Up Your DDNS Account There are two ways to find your DDNS Configuration information at a later date. Option #1: Review the Email sent to you by Lorex: Dear A, Thank you for activating your free Dynamic DNS account for your Lorex DVR Combo. Once you have set up your Lorex device and configured your network, you will be able to view your video images from anywhere in the world using the URL shown at the end of this message. When you visit the Lorex web site at: h
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Network - Setting Up Your DDNS Account Option #2: Log into the Lorex DDNS Website at http://ddns.strategicvista.net and enter your Username and Password. Click the ACTION button located on the console to display a copy of the Configuration email: 11
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System - DDNS SETUP System - DDNS SETUP Once the DDNS settings have been configured online, the information must be entered on the System to allow for remote connection via the Lorex Client 2.0 Software (or through Internet Explorer): 1. Access the Main Menu Setup screens, and navigate to the SYSTEM option. Press the ENTER button to access the setup. 2. Navigate to the NETWORK option. Press the Enter button to access the Network settings. Select the DDNS Server optio
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Lorex Client 2.0 Software - Connection Manager Lorex Client 2.0 Software - Connection Manager The Connection Manager contains the setup information to allow the user to remotely connect to the System. Adding a Group 13
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Lorex Client 2.0 Software - Connection Manager Adding a Site (Individual Unit Configuration) NOTE: When entering the information for the IP / DOMAIN NAME: • If you are connecting from within your network (i.e. The System and your PC are both inside your house), you only need to enter the IP address of the System into the software (i.e. 192.168.0.105) • If you are connecting from outside your network (i.e. The System is at Home, and your PC is at work), use the DDNS Domain
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Lorex Client 2.0 Software - Remote Connection Lorex Client 2.0 Software - Remote Connection Once the site setup profile has been created, a connection can then be made to the System: 15
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Network Troubleshooting Tree Network Troubleshooting Tree Use the following tree to assist you with troubleshooting your network setup. Step #1 - I have connected my System to my Router. When I press the ENTER button on my System, my IP is … Similar to 192.168.###.### or 127.0.0.1 anything other than 127.0.0.1 See Step #1 Troubleshooting. Once This means that your system has troubleshooting has been leased an IP address from the Router. performed, please repeat St
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Network Troubleshooting Tree Step #4 – My Network Setup is: One Router connected to the Multiple Routers connected to the Modem Modem Multiple Routers require extra setup Proceed to Port Forwarding for your during the Port Forwarding Section. Model of Router. We have See Step #4 Troubleshooting walkthroughs for several models. If your model is not listed, please refer to your Router Manual or Support, or visit http://www.portforward.com for detai
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Network Troubleshooting Tree Step #6 – I have entered the Settings on my System and pressed the “DDNS STATUS” button You have received a SUCCESS You have received a FAILED message message Your system is not communicating with Your system should be connected to the remote DDNS Server. the remote DDNS server now. See Step #6 Troubleshooting Step #7 – I have installed the software on my PC inside my Local Network and have tested my connection
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Troubleshooting Steps Troubleshooting Steps We have included troubleshooting steps for the most common issues with each step of the Network Troubleshooting Tree. Please try all the steps listed below before calling for support. Step #1 – My IP is 127.0.0.1 This means that your system is NOT communicating on the network. Some things to try: • Power off the system, and disconnect the Ethernet Cable from both the System and Router. Reconnect the Ethernet cable to the System and to the r
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Troubleshooting Steps Step #3 – My Internet Modem is A High Speed Cable or DSL Modem which *IS* a dual Modem/Router • Your modem may be a model Slipstream, WestTel, Netopia, ActionTec, 2Wire, SMC or another model of dual Router/Modem. • We recommend that you speak with your Internet Service Provider to: o Help you to forward ports 6100 and 80 to the IP address of your System (press the Enter button on the system to get the System IP address) o Have them assist you with Bridging your m
