Intel Software Desktop Monitor user manual

Summary of the content on the page No. 1

Solution Brief *
SyAM Software Desktop Monitor
SyAM Software
Desktop Monitor*
® ™
and PCs with Intel vPro Technology
Intel® vPro™ Technology
Company SyAM Software, Inc, founded in 2003, is a leading enabler of management
technology for global system, appliance, information technology (IT) service
and solution providers.
Business Challenge Extend the benefits of improved remote management to the small-
and medium-size business (SMB) market.
Technology Solution SyAM Software Desktop Monitor*
1

Summary of the content on the page No. 2

Today's challenge Improved problem resolution — even if the OS Most MSPs today have a reactive approach to service: when is unresponsive the PC has a problem, they fix it. Typically, unresponsive PCs One of the biggest challenges to MSPs — and one of the most costly require that a technician be dispatched to the site to troubleshoot, services to provide — is remote software problem resolution. Service diagnose, and repair the machine. For customers, this can result technicians often can’t remo

Summary of the content on the page No. 3

Verifying hardware events through persistent information SOLUTION BENEFITS One of the challenges in hardware problem resolution is knowing what is wrong before making an on-site visit. Remote diagnostics • Reduced on-site visits and improved are limited to last known event information, which does not service efficiencies always include final failure sequences or events. The technician, • Increased accuracy of remote when dispatched to the site for repairs, takes an educated guess hardware dia

Summary of the content on the page No. 4

For more information PCs with Intel vPro technology provide IT administrators with critical, hardware-based security and manageability capabilities not available in software-only solutions. When provisioned with third-party software, these PCs can be managed directly from the 1 management console, regardless of their power state or the state of their OS. For more information about how the capabilities of Intel vPro technology improve remote management for desktop PCs, refer to the white paper